Customer care and contact information

Feedback and compensation

We appreciate your feedback and are here to assist you with your claims and other concerns. Your feedback is valuable to us in developing our services further. For more general topics, please check our frequently asked questions, or get assistance from our chat service at any time.

Retrieve previous feedback

Retrieve your previous feedback with your family name and case reference number, check the progress of your case or add additional documents.

Let us know about booking and travel experience

Share your experience, feedback or concerns regarding our services.

Submit a claim request for the flight disruptions or baggage issues

Claim compensation for flight disruptions or baggage issues occurred on past travels.

Apply for a refund of an unused ticket or service

Apply for a refund of an unused flight ticket or service purchased directly from our channels (Finnair.com, Finnair app or Finnair customer service).

Check our frequently asked questions or contact our customer care

Select this option to find the best way to contact us. Check our Frequently Asked Questions for more general queries or concerns or get help from our customer care via our chat service, over the phone or on social media.

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