Delays for DEPARTING / ARRIVING baggage at Helsinki Airport on XX MONTH

Baggage handling for departing / arriving baggage at Helsinki Airport is currently heavily congested due to technical issues with the baggage handling system / reason here. Unfortunately, we do not yet know the duration of the situation. If you are travelling from Helsinki today, we recommend you arrive at the airport well in advance before your flight and consider travelling with carry-on baggage only. Please pack the most essentials, like medicines, in your carry-on baggage, following the carry-on baggage allowance.

If your baggage didn’t arrive on the same flight with you, please follow the instructions sent to you via an SMS/email. In case you didn’t receive the message, please do the following: 

• Create a delay report for your baggage online. You can use your own mobile device or the self-service kiosks in the airport arrival hall. Please remember to fill in all information correctly, for example insert your first and last names to the right fields. This helps you to follow the status of your bag later. You can then continue your journey.
• If you prefer us to create the delay report for you, please contact our ground crew at the Arrival Service desk. 
• You can follow the status of your baggage through WorldTracer service, using your last name and report number. 
• We will contact you personally to organise the delivery of your baggage, after it has arrived.

We will do our best to deliver your baggage to you as soon as possible. We are very sorry for the inconvenience and thank you for your patience. 

Compensation 

In case your baggage is delayed, you can apply for compensation from your insurance company or from us. We compensate you for the reasonable costs of necessary items you purchase during your trip. Please send your request to us through this feedback form. We ask you to do it within 21 days of receiving your baggage. Please keep all the documents until your request is fully resolved.  Read more about delayed baggage. 

You can check your passenger rights here.