Frequently asked questions | Finnair Spain
Open menu
Home
Home
Search
Search
Skip to main content
Home
oneworld member airlines and benefits
Spain - EN
Open menu
Home
Open menu
Menu
Book
Manage
Check in
Search
Search
Search
Search
Destinations & offers
Destinations
Finland
Africa
Americas
Asia-Pacific
Europe
Middle East
Travel requirements map
Flight offers
Route timetables
Blue Wings stories
Prepare
Baggage
Checked baggage
Carry-on baggage
Sports equipment and other special baggage
Extra baggage fees
Restricted items
Lost, delayed or damaged baggage
Seats
Travel extras for your trip
Finnair Cancellation Cover
Nordic Kitchen: meals and beverages
Meals on long-haul flights
Business Class menus on long-haul flights
Meals on short-haul flights
Pre-order meals
Special diets and food allergies
Pre-order tax-free products
Travelling with children
Before your flight
At the airport
During the flight
Travelling with pets
Special assistance and health
Travelling with medical conditions
Disability assistance
Wheelchairs and mobility aids
Assistance dogs
Travelling while pregnant
Children travelling alone and young travellers
Travel documents
Travel & Fly
Sustainable travel
Offset your flight
Check-in for Finnair flights
Check-in in advance
Check-in at the airport
Bag Drop
Travelling at Helsinki Airport
Transport to and from the airport
Connecting flights
Security check
Finnair Lounges at Helsinki Airport
Lounges around the world
Finnair travel classes
Finnair ticket types
Finnair Business Class
Finnair Premium Economy
Finnair Economy Class
Upgrade your travel class
Experience our new long-haul cabin
In-flight entertainment and internet
Flight information
Travel updates
Archived travel information
Flight timetables
Finnair fleet
In case of disruption
Shopping with Finnair
Travel extras at the destination
Hotels
Car rental
Airport transfers
Business travel
Current page is under this topic:
Customer Care
Customer care and contact information
Contact and request forms
Frequently asked questions
(Current page)
Finnair Plus
What is Finnair Plus
Finnair Plus rules
Membership tiers
Finnair Plus Basic
Finnair Plus Silver
Finnair Plus Gold
Finnair Plus Platinum
Finnair Plus Platinum Lumo
Finnair Plus Lifetime
Finnair Plus Junior
Earn and use Finnair Plus points
What are Finnair Plus points?
Earn points from flights
Earn points with Finnair Plus partners
Use points on Finnair award flights
Use points on award flights with partners
Use points on travel class upgrade
Use points on Finnair Plus partners
Buy, transfer or exchange points
Contact Finnair Plus
FAQ
Travel class upgrade with points
Claim missing points
Forgotten password
Coronavirus & travelling
Safe travel during coronavirus
Ticket changes
Checklist for safe travelling
Coronavirus testing
Frequently asked questions
Travel updates
Travel requirements map
Home
/
Frequently asked questions
Frequently asked questions
All questions
(Current page)
Coronavirus
Baggage
Bookings & Payments
Check-in & Boarding
Seats & Travel classes
Airport & Flights
Children
Food & Diets
Health & Medical issues
Animals
Entertainment & Internet access
Finnair Plus
Customer service
All questions
All questions
(Current page)
Coronavirus
Baggage
Bookings & Payments
Check-in & Boarding
Seats & Travel classes
Airport & Flights
Children
Food & Diets
Health & Medical issues
Animals
Entertainment & Internet access
Finnair Plus
Customer service
Coronavirus
When can I travel normally again? How do I know where I can travel?
How do I change my travel dates?
There are travel restrictions for my destination. Can I cancel my booking and get a refund?
Is it safe to fly during the coronavirus epidemic?
What kind of a mask should I wear during the boarding and the flight? Is it mandatory to wear a mask during the whole flight?
View more
Baggage
Will my carry-on baggage be measured?
Can I combine my baggage allowance with someone?
Can I bring batteries or power banks with me to the airplane?
Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?
What is a heavy bag?
View more
Bookings & Payments
Something went wrong with my booking. What should I do?
How can I make a reservation using a gift card?
To which countries do I need a passport and for how long does it need to be valid?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
View more
Check-in & Boarding
I’m having trouble checking in online. Where can I get help?
How does the Self-service Bag Drop work?
Do I need to print my boarding pass?
I checked in online, but my status is stand-by. What does it mean?
How do I check in at the airport?
View more
Seats & Travel classes
Why was my pre-paid seat changed?
I’m travelling with my family/friend. How can we be seated together?
How can I book a seat if I’m travelling in a group?
How can I upgrade my booking to Business Class or Premium Economy?
What kind of seats do you have in Business Class on flights within Europe and the Middle East?
View more
Airport & flights
What happens if my flight is cancelled or delayed?
What do I do if I miss my flight?
How much time do I need to transfer at Helsinki Airport?
Finnair informed me about a schedule change. Do I need to do something?
How can I buy a lounge access?
View more
Children
What are the requirements for a child travelling alone?
Why isn’t it possible to buy a ticket online for a child travelling alone?
What happens if an infant turns 2 years during the trip?
My child is travelling with his/her grandparents. Do I need to write a consent letter?
How do I book a baby basket?
View more
Food & Diets
How can I order special meals?
Can I travel on a Finnair flight when I am allergic to nuts?
Can I bring my own food on board?
Is there baby food available on board?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?
View more
Heath & Medical issues
Is it possible to borrow a wheelchair at the airport?
Can I take my medication along as carry-on baggage?
Can I travel on a Finnair flight when I am pregnant?
Is it possible to have assistance at the airport for elderly customers?
What do I do if I fall ill before my flight?
View more
Animals
I am travelling with a pet. Can I check-in online?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?
I’m travelling with my pet. Can I still bring carry-on baggage?
How much will it cost to transport my pet?
How do I travel with a guide dog?
View more
Entertainment & Internet on board
Is there internet access onboard?
What entertainment do you provide for children?
Can I use a Bluetooth device during the flight?
Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?
What electronic devices can I use during the flight?
View more
Finnair Plus
Can I transfer points to someone else?
How can I claim missing points?
When do my award points expire?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?
How can I check how many Finnair Plus points I earn for my flight?
View more
Customer service
How do I give feedback/make a claim?
How can I chat with Finnair Customer service?
What should I do if my baggage is lost or damaged?
How do I ask for a reimbursement of the amount paid for an advanced seat?
Why have I not received a refund yet?
View more
Navigated to page: Frequently asked questions