Customer care and contact information

Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

Frequently asked questions

Wondering about flight reservations, baggage or anything else related to your travel or our services? Check our frequently asked questions to find out if we have already answered your question!

See all FAQs

Chat with us

Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!

Finnair on Facebook

Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also find the latest news and the best flight offers. See you on Facebook!

Contact us on Facebook

Finnair on Twitter

You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!

Contact us on Twitter

Contact us

Spain

Spain customer service, reservations and Finnair Plus

Phone: +34 901 888 126

Open:

Mon–Fri 8 a.m.–8 p.m. (Spanish and English) 
Sat–Sun 8 a.m.–6 p.m. (English)


Finnair customer relations

Phone: 900 811 612

Open: Mon–Fri 9 a.m.–12 noon

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.


Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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