Feedback and compensation
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Finnair informs its passengers of the possibility to initiate procedure for alternative dispute resolution of air transport before Spanish State Aviation Safety Agency (Agencia Estatal de Seguridad Aérea - AESA), Paseo de la Castellana 112, 28046 Madrid, España, Ph. +34 91 396 8000, in claims regarding rights recognized in the European Union in terms of compensation and assistance in the event of denied boarding, cancellation or long delay (Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004), as well as in relation to the rights of people with disability or reduced mobility (Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006), in accordance to Spanish Order TMA/201/2022 of 14th March.