Bookings and payments - Frequently asked questions | Finnair Canada
Our customer service is congested. We do our best to assist you as soon as possible. Thank you for your patience.
Homeoneworld member airlines and benefits
Home
Book
Manage
Check in
Frequently asked questions

Bookings & payments

Booking flights

Do I need to give my passport number at the time of booking?
What is a booking class and how can I check it when booking a ticket?
How do I find out which aircraft type operates my flight?
What is an emergency contact and how can I give it?
Can I buy a ticket for somebody else on finnair.com?
Do you offer insurance?
Where can I see when is Finnair flying to e.g. Bangkok (or other destinations)?
What are codeshare flights?
If I change my surname after, for example, getting married, can I still travel using my previous surname?
Something went wrong with my booking. What should I do?
How do I book for a baby that isn’t born yet?
I have given an incorrect email address. How can I receive a new electronic ticket?
Can I return from a different city/country?
What to do if I forgot my password or it gives me an error?
Why do I need to give my e-mail address and phone number when booking?
Do I have to type in the obligatory details every time I make a new reservation?
How can I find the most competitive prices?
My child is 15 years of age. Can I book him an adult ticket?
Why is it that there are so many different fares for a single flight? What factors are responsible?
I have a hyphen in my name. How should I spell it?
Can I make a reservation by phone or chat?
I want to hold my flights. Why is the option not available on the Payment page?
Are there discounts for the disabled?
Are there discounts for the over 65s?
Does Finnair have Youth tickets?
How can I make a round-the-world reservation?
Can I make a reservation without being logged in on finnair.com?
What are my responsibilities when I book via the internet?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
I’m booking flights for my family. I noticed that the price is lower when I make two separate bookings. Why is the price different?
I’d like to book for a group with Finnair, how can I do this?
How can I book an open return ticket?
How do I know whether the flight is operated by Finnair or by some partner airline?
How far in advance can I buy a ticket on finnair.com?
How do I book flights if I only have one name?
Do I have to pay for my ticket immediately?

Finnair gift card

Can I purchase travel class upgrades with a gift card?
Can I purchase travel extras with a gift card?
How can I make a reservation using a gift card?
Can I convert my Finnair gift card to cash?
How can I buy a gift card? 
My gift card is in euros. Can I use it when buying a ticket that is priced in some other currency?
I want to pay for my flights with a Finnair gift card. Why is the option not available on the payment page?
How do I check the value of my gift card?
I have paid for my ticket using a gift card. If I cancel my ticket, will I get a new gift card?
I have not received the gift card to my email. What should I do?
Can I extend the validity of my gift card?
Can I pay for the travel class upgrade with the gift card?
How can I use two (or more) gift cards for one booking?
I have lost my gift card. How can I get the gift card number? 
Do the flights need to take place before the expiration date of the gift card?
Can I gift my gift card  to someone? Can I use my gift card for buying tickets to someone else?
Do I need to use the full value of the gift card?

Managing bookings

Why can’t I make changes to my reservation through Manage booking?
Can I change my booking and how much does it cost?
Can I change my travel dates more than once?
I have an infant in my reservation. How can I change my travel dates, if my child is not an infant on my new travel date anymore?
Do I need to pay extra when I change my travel dates?
Who should I contact if I have purchased a ticket from Qatar Airways but the flight is operated by Finnair?
Why can’t I log in to Manage booking?
How do I cancel my booking?
There are two of us in the same reservation and one cannot travel. How can I cancel his trip?
What is my booking reference?
What do I do if I want to change the person travelling?
My friend and I made two separate bookings for the same flights. Can you combine our bookings?
I have bought my ticket from a travel agent. Can you help me with changes or cancellation?
I have already purchased a ticket for myself and now I want to take my child with me. How can I book a ticket for my child for the same flights?
How do I change the destination of my booking?
How can I check my flight reservation?

Payments

Are there any additional fees for using a credit card?
Can I use Avios to pay for a multi-city booking?
Does the Finnish VAT increase affect flight prices?
How can I pay for extra baggage or a seat?
What can I do if my payment failed?
How can I pay for my booking?
Can I pay for my ticket with PayPal?
Can I choose which currency I pay with?
I have enabled two-factor authentication. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?
Why should I enable two-factor authentication?
Which payment cards can I use on board?
Are contactless payments onboard still possible with two-step authentication in place?
Is the two-step authentication required for all payments or is there a minimum price limit?
What does the two-step authentication mean?
Why was my card charged twice?
Why can’t I buy tickets with a Visa card which is issued by a Chinese bank?
What is the Card Verification Code (CVC)?
I bought tickets online. Why is there an extra $1 (or the equivalent local currency) charge on my credit card?
Can someone else pay for my ticket?

Tickets and fares

What is the difference between Superlight, Light, Classic and Flex tickets?
Until when can I make changes or cancel my flight with a Flex ticket?
I booked my ticket through American Airlines. How do I find my Finnair booking reference?
How long is a ticket valid for?
How do I get my ticket?
Can I change my Superlight or Light ticket if I pay something extra?
What should I do if my name on the ticket doesn’t match my passport?
What to do when I need a duplicate e-ticket receipt?
I need an invoice of my ticket. What should I do?
Can I change my ticket if I have already checked in?
Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

Travel documents

What is Advance Passenger Information (API) and how do I provide it?
How do I provide the Advance Passenger Information (API) required when travelling to, from or via the United States?
To which countries do I need a passport and for how long does it need to be valid?
Do I need a visa?
What is ESTA and how can I apply for it?
What extra information do I have to give when travelling to the US?
What ID do I need on a domestic flight within Finland?
I lost my passport; can I travel with a temporary document?
What documents does a child need to travel?
Navigated to page: Bookings and payments