Frequently asked questions

Booking flights

If I change my surname after, for example, getting married, can I still travel using my previous surname?

Something went wrong with my booking. What should I do?

How do I book for a baby that isn’t born yet?

I have given an incorrect email address. How can I receive a new electronic ticket?

Can I return from a different city/country?

What is a multi-city booking?

Do you offer a discount for Ukrainians?

What to do if I forgot my password or it gives me an error?

Why do I need to give my e-mail address and phone number when booking?

Do I have to type in the obligatory details every time I make a new reservation?

What is an Emergency contact and how can I give it?

How can I find the most competitive prices?

My child is 15 years of age. Can I book him an adult ticket?

Why is it that there are so many different fares for a single flight? What factors are responsible?

I have a hyphen in my name. How should I spell it?

Can I make a reservation by phone or chat?

I want to hold my flights. Why is the option not available on the Payment page?

Can I buy a ticket for somebody else on finnair.com?

Are there discounts for the disabled?

Are there discounts for the over 65s?

Does Finnair have Youth tickets?

Do you offer insurance?

How do I find out which aircraft type operates my flight?

What are my responsibilities when I book via the internet?

Do I need to give my passport number at the time of booking?

Can I make a reservation without being logged in on finnair.com?

I’d like to book for a group with Finnair, how can I do this?

How can I book an open return ticket?

How do I know whether the flight is operated by Finnair or by some partner airline?

How do I book flights if I only have one name?

How far in advance can I buy a ticket on finnair.com?

How can I make a round-the-world reservation?

What are codeshare flights?

I’m booking flights for my family. I noticed that the price is lower when I make two separate bookings. Why is the price different?

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Do I have to pay for my ticket immediately?

Managing bookings

There are two of us in the same reservation and one cannot travel. How can I cancel his trip?

Why can’t I log in to Manage booking?

How do I cancel my booking?

How can I change my booking and how much does it cost?

What is my booking reference?

What do I do if I want to change the person travelling?

My friend and I made two separate bookings for the same flights. Can you combine our bookings?

I have bought my ticket from a travel agent. Can you help me with changes or cancellation?

I have already purchased a ticket for myself and now I want to take my child with me. How can I book a ticket for my child for the same flights?

How do I change the destination of my booking?

How can I check my flight reservation?

Tickets and fares

Can I change my Light ticket if I pay something extra?

I booked my ticket through American Airlines. How do I find my Finnair booking code?

What should I do if my name on the ticket doesn’t match my passport?

How long is a ticket valid for?

What to do when I need a duplicate e-ticket receipt?

How do I get my ticket?

What is the difference between Light, Value and Pro tickets and Light, Classic and Flex tickets?

Is my ticket flexible?

I need an invoice of my ticket. What should I do?

Can I change my ticket if I have already checked in?

Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?

Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

Payments

I have enabled advanced login. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?

Which payment cards can I use on board?

Are contactless payments onboard still possible with two-step authentication in place?

How can I pay for extra baggage or a seat?

What can I do if my payment failed?

Is the two-step authentication required for all payments or is there a minimum price limit?

What does the two-step authentication mean?

Why was my card charged twice?

Why should I enable advanced login?

Why can’t I buy tickets with a Visa card which is issued by a Chinese bank?

What is the Card Verification Code (CVC)?

I bought tickets online. Why is there an extra $1 (or the equivalent local currency) charge on my credit card?

How can I pay for my booking?

Can someone else pay for my ticket?

Can I pay for my ticket with PayPal?

Are there any additional charges for using a credit card?

Can I choose which currency I pay with?

Finnair flight gift card

My gift card is in euros. Can I use it when buying a ticket that is priced in some other currency? 

I want to pay for my flights with a Finnair flight gift card. Why is the option not available on the Payment page?

Can I pay for the travel class upgrade with the gift card?

How can I buy a gift card? 

Can I extend the validity of my gift card?

How can I use two (or more) gift cards for one booking?

Can I gift my gift card  to someone? Can I use my gift card for buying tickets to someone else?

How can I make a reservation using a gift card?

Can I purchase travel extras with the gift card? 

How do I check the value of my gift card?

Do the flights need to take place before the expiration date of the gift card?

I have lost my gift card. How can I get the gift card number? 

I have not received the gift card to my email. What should I do?

Do I need to use the full value of the gift card?

I have paid for my ticket using a gift card. If I cancel my ticket, will I get a new gift card?

Travel documents

How do I add the advance passenger information (API) required when travelling to, from or via the United States?

What extra information do I have to give when travelling to the US?

What ID do I need on a domestic flight within Finland?

I lost my passport; can I travel with a temporary document?

What documents does a child need to travel?

What is ESTA and how can I apply for it?

To which countries do I need a passport and for how long does it need to be valid?

Do I need a visa?

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