Customer care and contact information

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Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

You can also chat live with our customer service agents on our old website.

Chat now

Finnair on Facebook

Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also find the latest news and the best flight offers. See you on Facebook!

Contact us on Facebook

Finnair on Twitter

You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!

Contact us on Twitter

Contact us

Austria

Austria customer service, reservations and Finnair Plus

Phone: +43 (0) 810 810 290

Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.


Finnair Customer Relations

Phone: +43 1 546 521 587

Open: Mon–Fri 9 a.m.–12 noon

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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