The Finnish Aviation Union (IAU) has announced work stoppages at Helsinki Airport on 2 and 5 May 2025. The industrial action on 2 May will affect many functions that are essential for Finnair's flights during the day, such as aircraft maintenance, ground handling operations and catering services at Helsinki Airport. As a result, we must cancel several flights, and flight delays are also possible. Unfortunately, it is possible that some of the operated flights cannot be loaded with meals or baggage. On Finnair´s short haul flights, only water and juice are available in Economy Class, in Business Class also coffee and tea are served. Our long-haul flights are not impacted by the catering limitations. 

We will start cancelling flights scheduled for Friday, 2 May 2025, on Wednesday, 30 April 2025. Unfortunately, the availability of alternative flights is limited, which is why rerouting may take several hours. Thank you for your patience. 

We are monitoring the situation and will update any new information on this page. We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey. 

How do I know if my flight is disrupted?

We are still assessing the impact on our flights for 5 May 2025. If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app. 

You can check the information on departing and arriving flights on the local airport's website, for example Finavia's site for Helsinki Airport. Below you will find instructions if your flight is cancelled. 

If you miss a connecting flight on the same ticket, we will book you a new flight to your destination and send you a message as soon as your travel plan is completed. If you have a connecting flight onwards from Helsinki, you can see real time status of your connecting flight onboard in Nordic Sky portal in our narrow-body Airbus aircrafts and via Inflight Entertainment system in our wide-body aircraft. 

Your options, if your flight is cancelled

If you have received a message of a flight cancellation, these are your options: 

•  As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best possible alternative flight(s). 

• In Manage booking you can accept your new travel plan. You can also make changes to your travel date by contacting our customer service or the ticket issuing agency. Changes are possible to flights until 31 May 2025.

• If we could not offer you an alternative flight but you wish to travel, please contact our customer service for re-arrangements. 

• If you don’t want to use any of the flights in your booking and want to cancel your whole journey, or we have cancelled all the flights in your booking, you can apply for a refund in Manage booking. 

• If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact our customer service or the ticket issuing agency. 

Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking. If you do not receive travel extras purchased from Finnair, you can apply for a refund. 

Accommodation 

If you need hotel accommodation due to our re-booking and have already started your journey, we will offer you hotel accommodation. 

You can book a hotel at Helsinki Airport and many other destinations using our online tool. If the online tool is available for you, you will receive further information via SMS and/or email. Follow the link in the message to select a hotel and get more information about meals as well. If you don’t receive the SMS or email, please contact our ground crew at the airport to make the necessary arrangements. 

If we couldn’t arrange accommodation for you, or you need accommodation for more than one night, or you are not at the airport and you choose our rebooking, you can book the accommodation yourself and apply for compensation of reasonable hotel and ground transportation costs afterwards from us. Please keep the receipts for the claim and contact us via Contact and request forms. 

If you are travelling with checked baggage

As baggage handling services are expected to be disrupted, baggage deliveries may be delayed. We recommend packing the most essentials, like medicines, in your carry-on baggage, following your carry-on baggage allowance. 

If your baggage didn’t arrive on the same flight with you, we automatically create a delayed baggage report for you at the latest when your baggage is located and rerouted. Please contact the staff at your final destination if your baggage didn't arrive and you haven't received a notification about a report from us via email or sms. You can manage and follow your delayed baggage report here. Please check from the existing report that we have your correct contact details, delivery address and baggage information. We will also keep you informed with updates on your baggage arrival via SMS and/or email if we have your contact details in the report. 

We will deliver your baggage to you as soon as possible and will contact you to organise the delivery once the baggage has arrived at your destination. You can find the local handler's contact information and opening hours in your delayed baggage report. Read more information about delayed baggage here. 

Your options, if you are travelling on 5 May 2025

• You can make changes to your travel date by contacting our customer service or the ticket issuing agency. Changes are possible to flights until 31 May 2025.

Contacting our customer service

If you booked your ticket through a travel agency or a tour operator, please contact them to make changes to your reservation or to apply for a refund. If you booked your ticket through Finnair, our customer service is working hard to help you in this exceptional situation. You can also contact us via chat on our website or in Finnair app. We are sorry that our customer service may be congested. 

You can see your passenger rights .