The Finnish Aviation Union (IAU) has announced industrial actions affecting ground operations at Helsinki Airport on 30 May, 2 June and 4 June 2025. The industrial actions will affect many functions that are essential for Finnair's flights during the day, such as customer service, aircraft maintenance, baggage handling, cargo, ground handling operations and catering services at Helsinki Airport. As a result, we unfortunately must cancel several flights, and flight delays are also possible.

Current status:

• 30 May flights: We have cancelled pre-selected flights scheduled for Friday, 30 May 2025 on Wednesday, 28 May 2025. 

• 2 June flights: We have cancelled pre-selected flights scheduled for Monday, 2 June 2025 on Saturday, 31 May 2025.

• 4 June flights: We have cancelled pre-selected flights scheduled for Wednesday, 4 June 2025, on Monday, 02 June 2025. 

• If your flight is cancelled, we will contact you personally via SMS and/or email.

We will update any new information on this page. We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey.

If you have a booking on our flights on 30 May, 2 or 4 June 2025

• Check in online in advance and allow extra time to arrive at the airport.

• We recommend packing the most essentials, like medicines, in your carry-on baggage following the carry-on baggage allowance.

• Please be prepared for possible congestion at our service points and delays in baggage delivery at Helsinki Airport.

• Would you like to travel on a different day, even if your flight is not cancelled? You can change your travel date flexibly up until the day of departure by contacting our customer service. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly. Please note that our customer service may be busier than usual at times. Thank you for your patience.

Limited meal & beverage service onboard between 2 and 5 June 2025

Due to the situation, the in-flight sales is not available and catering will be limited on our domestic and European flights between 2 and 5 June 2025. We recommend bringing snacks for your flight. In Economy Class, we serve water and a complimentary cookie. In Business Class, you will also be offered coffee and tea in addition to water and the cookie. Unfortunately, Business Class meals and pre-ordered meals cannot be delivered. If you have already purchased a meal, you can apply for a refund. On our intercontinental flights, you can enjoy meals as part of our standard service, as usual.

How do I know if my flight is disrupted?

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app.

If you miss a connecting flight on the same ticket, we will book you a new flight to your destination and send you a message as soon as your travel plan is completed. If you have a connecting flight onwards from Helsinki, you can see the real time status of your connecting flight onboard in Nordic Sky portal in our narrow-body Airbus aircraft and via Inflight Entertainment system in our wide-body aircraft.

Your options if your flight is cancelled

If you have received a message of a flight cancellation, these are your options:

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best possible alternative flight(s). The SMS includes your new flight details, while the email provides more detailed instructions. You can see your new travel plan also in Manage booking.

• Change your journey: You can change your travel date by contacting our customer service. You can postpone your journey to start no later than 30 June 2025 at no extra cost. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly.

• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer.

• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund.

Accommodation

If you need hotel accommodation due to our rebooking and have already started your journey, we will offer you hotel accommodation. You can book hotel accommodation at Helsinki Airport and many other destinations using our online tool. If you are eligible for hotel accommodation due to a rebooked flight, you will receive a personal booking link via SMS or email, no later than your new departure date. Thank you for your patience. Use the link in the message to select a hotel and you will get more information about meals as well. If you don’t receive SMS or email, please contact our ground crew at the airport.

If we couldn’t arrange accommodation for you, you need accommodation for more than one night, or you are not at the airport, you can book the accommodation yourself and apply for compensation of reasonable hotel and ground transportation costs afterwards from us. Please keep the receipts for the claim and contact us via Contact and request forms.

If your baggage didn’t arrive on the same flight with you

If your baggage didn’t arrive on the same flight with you, we automatically create a delayed baggage report for you at the latest when your baggage is located and rerouted. Please contact the staff at your final destination if your baggage didn't arrive and you haven't received a notification about a report from us via SMS or email. You can manage and follow your delayed baggage report here. Please check from the existing report that we have your correct contact details, delivery address and baggage information. We will also keep you informed with updates on your baggage arrival via SMS and/or email if we have your contact details in the report.

We will deliver your baggage to you as soon as possible and will contact you to organise the delivery once the baggage has arrived at your destination. You can find the local handler's contact information and opening hours in your delayed baggage report. Read more information about delayed baggage here.

Contacting our customer service

If you booked your ticket through Finnair, our customer service is working hard to assist you during this exceptional situation. You can also contact us via chat on our website or in Finnair app. Please note that our customer service may be busier than usual at times. We are sorry for the inconvenience. For tickets purchased via other service providers, such as travel agencies, please contact the ticket issuer directly for changes or cancellations.

You can check your passenger rights here.