Finnair Plus - Frequently asked questions | Finnair Russia
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Frequently asked questions

Finnair Plus

Collecting and using Avios and tier points

I requested an upgrade with my Avios, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?
How can I book hotel accomodation to collect Avios?
What is changing with collecting Avios and tier points from codeshare flights?
Can I link other accounts than The British Airways Club to Finnair Plus?
When do my Avios expire?
How can I unlink my Finnair Plus and British Airways Club accounts?
Does it cost something to transfer Avios between Finnair Plus and The British Airways Club?
Can I transfer Avios to another person’s British Airways Club account?
Do Avios transfers extend the validity of my Avios?
Can I collect Avios if my flight is cancelled and I am rerouted with another airline?
Can I use Avios or a gift card to pay for extra baggage or a seat?
How can I use my Avios to book a flight?
Where can I check how many Avios I need in order to book award flights?
What is the difference between Avios and tier points?
If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?
Is it possible to get my Avios back after I’ve transferred them to another member?
Is there a limit to transferring Avios?
I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?
I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect my Avios?
I have upgraded my flight to Business Class with Avios. If I change the flight, will the upgrade be transferred to my new flight automatically?
How can I claim missing Avios?
Can I use my Avios for Finnair Plus partners’ services?
How can I check how many Avios I earn for my flight?
Can I use Avios to pay for my extra bags?
Can I shop on board or pre-order shopping items for Finnair flights?
Can I transfer Avios to someone else?
Can I pay the change fee with Avios?
Can I buy Avios?

Finnair Plus membership

I tried to join Finnair Plus but didn’t get the verification email. What should I do?
How can I join Finnair Plus?
I disabled two-factor authentication via text message and now I can no longer see it as an option. How can I use it?
Which airlines are members of oneworld?
How can I change the name saved to my Finnair Plus profile?
How do I qualify for the next Finnair Plus tier?
How do I find out my Avios and tier point balance?
As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one checked bag free of charge when travelling with a Light ticket?
As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?
How can I discontinue my Finnair Plus membership?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?
My contact details have changed, how can I update them?
My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?
Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?
Where can I find information about current and upcoming benefits?
I’ve lost my Finnair Plus card – What should I do?
How can I add my Finnair Plus number to my existing reservation?
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