Special assistance request and information form

There is a delay in processing service requests. We will process the requests in the order of arrival, at the latest 2–3 days before departure. Thank you for your patience.

We want to offer you a smooth and comfortable journey with us.

You can use this form to inform us in case you have any medical condition, disability or impairment that limits your mobility, if you are travelling with a medical device, if you are pregnant, or if you need assistance during your journey.

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Travelling with medical conditions and accessibility needs

Special assistance

Wheelchairs, other mobility aids and medical devices

Assistance dogs

Travelling while pregnant

Food allergies

Unfortunately, we cannot guarantee an allergen-free cabin environment while you travel with us. If you have a food allergy, you can order a special meal for your flight via Manage booking. After boarding, our cabin crew will be able to provide information about the allergens in the meals served on that flight.

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Please note that the form must be filled in English.

We kindly ask you to submit the form at least 48 hours prior to your departure flight to enable us to make the necessary arrangements. We will contact you as soon as possible after you have submitted your information.

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