Bookings and payments - Frequently asked questions | Finnair Japan
Open menu
Home
Home
Skip to main content
Home
oneworld member airlines and benefits
Japan - EN
JP - EN
Open menu
Home
Menu
Book
Manage
Check in
Search
Search
Destinations & offers
Destinations
Finland
Africa
Americas
Asia-Pacific
Europe
Middle East
Flight offers
Business Class flight offers
Route timetables
Travel documents map
Blue Wings stories
Prepare
Baggage
Checked baggage
Carry-on baggage
Sports equipment and other special baggage
Extra baggage fees
Restricted items
Lost, delayed or damaged baggage
Baggage between airlines
Seats
Seats on long-haul flights
Seats on short-haul flights
Upgrade
Travel extras for your trip
Finnair Cancellation Cover
Nordic Kitchen: meals and beverages
Long-haul meals
Business Class menus on long-haul flights
Short-haul meals
Pre-order meals
Special diets and food allergies
Travelling with children
Before your flight
At the airport
During the flight
Travelling with pets
Special assistance and health
Travelling with medical conditions
Disability assistance
Wheelchairs and mobility aids
Assistance dogs
Travelling while pregnant
Children travelling alone and young travellers
Travel documents
Travel documents to the USA, UK, Canada and Australia
Travel documents map
Travel & fly
Sustainable travel
Address CO2 emissions
Climate targets backed by science
Consuming less
Check-in for Finnair flights
Check-in in advance
Check-in at the airport
Bag Drop
Travelling at Helsinki Airport
Transport to and from the airport
Connecting flights
Security check
Finnair Lounges at Helsinki Airport
Lounges around the world
Finnair travel classes
Finnair ticket types
Finnair Business Class
Finnair Premium Economy
Finnair Economy Class
Upgrade your travel class
Experience our new long-haul cabin
In-flight entertainment and Wi-Fi
In-flight entertainment
Wi-Fi
Business travel
Flight information
Travel updates
Archived travel information
Timetables
In case of disruption
How to change your flights
Finnair fleet
Shopping with Finnair
Travel extras at the destination
Car rental
Airport transfers
Current page is under this topic:
Customer support
Help and contacts
Contact and request forms
Frequently asked questions
Finnair Plus
Welcome to Finnair Plus
A new era for Finnair Plus
Finnair Plus rules
Membership tiers and benefits
Finnair Plus Basic
Finnair Plus Silver
Finnair Plus Gold
Finnair Plus Platinum
Finnair Plus Platinum Lumo
Finnair Plus Lifetime
Finnair Plus Junior
Collect and use Avios
What are Avios and tier points?
Collect Avios and tier points from flights
Collect Avios from partner services
Use Avios on Finnair award flights
Use Avios on award flights with partners
Use Avios on travel class upgrade
Use Avios on Finnair Plus partners
Buy, exchange or transfer Avios
Transfer Avios between Finnair and British Airways
Finnair Plus help and support
Frequently asked questions
Travel class upgrades for members
Claim missing Avios
Forgotten password
Home
/
Frequently asked questions
/
Bookings and payments
Frequently asked questions
All questions
Airport & Flights
Animals
Baggage
Bookings & Payments
(Current page)
Bus connections for Tampere and Turku
Check-in & Boarding
Children
Customer service
Entertainment & Internet access
Finnair Corporate Programme
Finnair Plus
Food & Diets
Health & Medical issues
Seats & Travel classes
Bookings & Payments
All questions
Airport & Flights
Animals
Baggage
Bookings & Payments
(Current page)
Bus connections for Tampere and Turku
Check-in & Boarding
Children
Customer service
Entertainment & Internet access
Finnair Corporate Programme
Finnair Plus
Food & Diets
Health & Medical issues
Seats & Travel classes
Bookings & payments
Booking flights
Do I need to give my passport number at the time of booking?
What is a booking class and how can I check it when booking a ticket?
How do I find out which aircraft type operates my flight?
What is an emergency contact and how can I give it?
Can I buy a ticket for somebody else on finnair.com?
Do you offer insurance?
Where can I see when is Finnair flying to e.g. Bangkok (or other destinations)?
Does Finnair fly to Doha?
What is a multi-city booking?
What are codeshare flights?
If I change my surname after, for example, getting married, can I still travel using my previous surname?
Something went wrong with my booking. What should I do?
How do I book for a baby that isn’t born yet?
I have given an incorrect email address. How can I receive a new electronic ticket?
Can I return from a different city/country?
What to do if I forgot my password or it gives me an error?
Why do I need to give my e-mail address and phone number when booking?
Do I have to type in the obligatory details every time I make a new reservation?
How can I find the most competitive prices?
My child is 15 years of age. Can I book him an adult ticket?
Why is it that there are so many different fares for a single flight? What factors are responsible?
I have a hyphen in my name. How should I spell it?
Can I make a reservation by phone or chat?
I want to hold my flights. Why is the option not available on the Payment page?
Are there discounts for the disabled?
Are there discounts for the over 65s?
Does Finnair have Youth tickets?
I’m booking flights for my family. I noticed that the price is lower when I make two separate bookings. Why is the price different?
How far in advance can I buy a ticket on finnair.com?
How do I know whether the flight is operated by Finnair or by some partner airline?
What are my responsibilities when I book via the internet?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
I’d like to book for a group with Finnair, how can I do this?
How can I book an open return ticket?
How do I book flights if I only have one name?
Can I make a reservation without being logged in on finnair.com?
How can I make a round-the-world reservation?
Do I have to pay for my ticket immediately?
Finnair flight gift card
I want to pay for my flights with a Finnair flight gift card. Why is the option not available on the Payment page?
My gift card is in euros. Can I use it when buying a ticket that is priced in some other currency?
How do I check the value of my gift card?
I have paid for my ticket using a gift card. If I cancel my ticket, will I get a new gift card?
I have not received the gift card to my email. What should I do?
Can I extend the validity of my gift card?
Can I pay for the travel class upgrade with the gift card?
How can I buy a gift card?
How can I use two (or more) gift cards for one booking?
How can I make a reservation using a gift card?
Can I gift my gift card to someone? Can I use my gift card for buying tickets to someone else?
I have lost my gift card. How can I get the gift card number?
Do I need to use the full value of the gift card?
Do the flights need to take place before the expiration date of the gift card?
Can I purchase travel extras with the gift card?
Managing bookings
Can I change my booking and how much does it cost?
Can I change my travel dates more than once?
I have an infant in my reservation. How can I change my travel dates, if my child is not an infant on my new travel date anymore?
Why can’t I make changes to my reservation through Manage booking?
Do I need to pay extra when I change my travel dates?
Who should I contact if I have purchased a ticket from Qatar Airways but the flight is operated by Finnair?
Why can’t I log in to Manage booking?
How do I cancel my booking?
There are two of us in the same reservation and one cannot travel. How can I cancel his trip?
What is my booking reference?
What do I do if I want to change the person travelling?
My friend and I made two separate bookings for the same flights. Can you combine our bookings?
I have bought my ticket from a travel agent. Can you help me with changes or cancellation?
I have already purchased a ticket for myself and now I want to take my child with me. How can I book a ticket for my child for the same flights?
How do I change the destination of my booking?
How can I check my flight reservation?
Payments
Does the Finnish VAT increase affect flight prices?
How can I pay for extra baggage or a seat?
What can I do if my payment failed?
Are there any additional charges for using a credit card?
How can I pay for my booking?
Can I pay for my ticket with PayPal?
Can I choose which currency I pay with?
I have enabled two-factor authentication. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?
Why should I enable two-factor authentication?
Which payment cards can I use on board?
Are contactless payments onboard still possible with two-step authentication in place?
Is the two-step authentication required for all payments or is there a minimum price limit?
What does the two-step authentication mean?
Why was my card charged twice?
Why can’t I buy tickets with a Visa card which is issued by a Chinese bank?
What is the Card Verification Code (CVC)?
I bought tickets online. Why is there an extra $1 (or the equivalent local currency) charge on my credit card?
Can someone else pay for my ticket?
Tickets and fares
Until when can I make changes or cancel my flight with a Flex ticket?
I booked my ticket through American Airlines. How do I find my Finnair booking reference?
How long is a ticket valid for?
How do I get my ticket?
What is the difference between Superlight, Light, Classic and Flex tickets?
Can I change my Superlight or Light ticket if I pay something extra?
What should I do if my name on the ticket doesn’t match my passport?
What to do when I need a duplicate e-ticket receipt?
I need an invoice of my ticket. What should I do?
Can I change my ticket if I have already checked in?
Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?
Travel documents
What is ESTA and how can I apply for it?
Do I need a visa?
How do I add the advance passenger information (API) required when travelling to, from or via the United States?
What extra information do I have to give when travelling to the US?
What ID do I need on a domestic flight within Finland?
I lost my passport; can I travel with a temporary document?
What documents does a child need to travel?
To which countries do I need a passport and for how long does it need to be valid?
Navigated to page: Bookings and payments