Frequently asked questions | Finnair Japan

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Frequently asked questions

Coronavirus

When can I travel normally again? How do I know where I can travel?

How do I change my travel dates?

There are travel restrictions for my destination. Can I cancel my booking and get a refund?

Is it safe to fly during the coronavirus epidemic?

What kind of a mask should I wear during the boarding and the flight? Is it mandatory to wear a mask during the whole flight?

Baggage

Will my carry-on baggage be measured?

Can I combine my baggage allowance with someone?

Can I bring batteries or power banks with me to the airplane?

Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?

What is a heavy bag?

Bookings & Payments

Something went wrong with my booking. What should I do?

How can I make a reservation using a gift card?

To which countries do I need a passport and for how long does it need to be valid?

Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Check-in & Boarding

I’m having trouble checking in online. Where can I get help?

How does the Self-service Bag Drop work?

Do I need to print my boarding pass?

I checked in online, but my status is stand-by. What does it mean?

How do I check in at the airport?

Seats & Travel classes

Why was my pre-paid seat changed?

I’m travelling with my family/friend. How can we be seated together?

How can I book a seat if I’m travelling in a group?

How can I upgrade my booking to Business Class?

What kind of seats do you have in Business Class on flights within Europe and the Middle East?

Airport & flights

What happens if my flight is cancelled or delayed?

What do I do if I miss my flight?

How much time do I need to transfer at Helsinki Airport?

Finnair informed me about a schedule change. Do I need to do something?

How can I buy a lounge access?

Children

What are the requirements for a child travelling alone?

Why isn’t it possible to buy a ticket online for a child travelling alone?

What happens if an infant turns 2 years during the trip?

My child is travelling with his/her grandparents. Do I need to write a consent letter?

How do I book a baby basket?

Food & Diets

How can I order special meals?

Can I travel on a Finnair flight when I am allergic to nuts?

Can I bring my own food on board?

Is there baby food available on board?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?

Heath & Medical issues

Is it possible to borrow a wheelchair at the airport?

Can I take my medication along as carry-on baggage?

Can I travel on a Finnair flight when I am pregnant?

Is it possible to have assistance at the airport for elderly customers?

What do I do if I fall ill before my flight?

Animals

I am travelling with a pet. Can I check-in online?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?

I’m travelling with my pet. Can I still bring carry-on baggage?

How much will it cost to transport my pet?

How do I travel with a guide dog?

Entertainment & Internet on board

Is there internet access onboard?

What entertainment do you provide for children?

Can I use a Bluetooth device during the flight?

Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?

What electronic devices can I use during the flight?

Finnair Plus

Can I transfer points to someone else?

How can I claim missing points?

When do my award points expire?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

How can I check how many Finnair Plus points I earn for my flight?

Customer service

How do I give feedback/make a claim?

How can I chat with Finnair Customer service?

What should I do if my baggage is lost or damaged?

How do I ask for a reimbursement of the amount paid for an advanced seat?

Why have I not received a refund yet?

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