Frequently asked questions | Finnair Japan

Frequently asked questions

Coronavirus

When can I travel normally again? How do I know where I can travel?

How do I change my travel dates?

There are travel restrictions for my destination. Can I cancel my booking and get a refund?

Is it safe to fly during the coronavirus epidemic?

What kind of a mask should I wear during the boarding and the flight? Is it mandatory to wear a mask during the whole flight?

Baggage

Will my carry-on baggage be measured?

Can I combine my baggage allowance with someone?

Can I bring batteries or power banks with me to the airplane?

Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?

What is a heavy bag?

Bookings & Payments

Something went wrong with my booking. What should I do?

How can I make a reservation using a gift card?

To which countries do I need a passport and for how long does it need to be valid?

Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Check-in & Boarding

I’m having trouble checking in online. Where can I get help?

How does the Self-service Bag Drop work?

Do I need to print my boarding pass?

I checked in online, but my status is stand-by. What does it mean?

How do I check in at the airport?

Seats & Travel classes

Why was my pre-paid seat changed?

I’m travelling with my family/friend. How can we be seated together?

How can I book a seat if I’m travelling in a group?

How can I upgrade my booking to Business Class or Premium Economy?

What kind of seats do you have in Business Class on flights within Europe and the Middle East?

Airport & flights

What happens if my flight is cancelled or delayed?

What do I do if I miss my flight?

How much time do I need to transfer at Helsinki Airport?

Finnair informed me about a schedule change. Do I need to do something?

How can I buy a lounge access?

Children

What are the requirements for a child travelling alone?

Why isn’t it possible to buy a ticket online for a child travelling alone?

What happens if an infant turns 2 years during the trip?

My child is travelling with his/her grandparents. Do I need to write a consent letter?

How do I book a baby basket?

Food & Diets

How can I order special meals?

Can I travel on a Finnair flight when I am allergic to nuts?

Can I bring my own food on board?

Is there baby food available on board?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?

Heath & Medical issues

Is it possible to borrow a wheelchair at the airport?

Can I take my medication along as carry-on baggage?

Can I travel on a Finnair flight when I am pregnant?

Is it possible to have assistance at the airport for elderly customers?

What do I do if I fall ill before my flight?

Animals

I am travelling with a pet. Can I check-in online?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?

I’m travelling with my pet. Can I still bring carry-on baggage?

How much will it cost to transport my pet?

How do I travel with an assistance or service dog?

Entertainment & Internet on board

Is there internet access onboard?

What entertainment do you provide for children?

Can I use a Bluetooth device during the flight?

Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?

What electronic devices can I use during the flight?

Finnair Plus

Can I transfer points to someone else?

How can I claim missing points?

When do my award points expire?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

How can I check how many Finnair Plus points I earn for my flight?

Finnair Corporate Programme

What is the benefit of booking as a Finnair Corporate Programme customer vs. booking without logging in?

Is there a membership fee for the Finnair Corporate Programme?

We have just submitted the registration form. How long does it take for the account to get activated?

How long is the membership valid?

Where can I get a VAT receipt for the booking?

Customer service

How do I give feedback/make a claim?

How can I chat with Finnair Customer service?

How do I claim a ticket refund?

How do I ask for a reimbursement of the amount paid for an advanced seat?

Why have I not received a refund yet?

Bus connections for Tampere and Turku

How can I travel to or from Tampere and Turku?

Can I book a seat on the bus in advance?

What is the schedule for flights and the bus connection?

I have already booked flights. Can I add the bus connection to my booking?

Can I earn Finnair Plus points from the bus journey?

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