Changes in our traffic plan on 1 April – 30 October 2021 | Finnair Hong Kong

Flight information

Changes in our traffic plan on 1 April – 30 October 2021

Due to the coronavirus pandemic and related travel restrictions, we are revising our traffic plan regularly.

We follow the demand and changes in travel restrictions closely and will adjust our traffic plan accordingly, adding or cancelling flights as needed. We adjust our traffic plan for 1 April – 30 October from January onwards. 

You can check available destinations and flights on our booking engine.

How do I know if my flight is cancelled? 

If your flight is cancelled, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information.      

Your options if your flight is cancelled

If you have received a message of a flight cancellation, these are your options:  

  • You can change your travel dates without a change fee maximum 360 days onwards from the day you are making the change. You can do this via  Manage booking, or if you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if:  
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats in the same cabin class on the new flight you have chosen.   
    • You make the change before the departure of your original flight. You need to select new dates for your travel when making the change.    
    • Please note that if you want to make further changes after the first change the  Book with confidence policy applies.  
  • We do our best to re-route you to your destination with other Finnair flights. Please note that the availability of alternative flights is currently limited. We’ll send you your new flight information via SMS and/or email, and you can check it and other possible flight options also via Manage booking

  • In case you don’t want to use any of the flights in your booking and want to cancel your whole booking, you can apply a refund online. If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact our Customer Service.

  • If we have cancelled all the flights in your booking, you can apply for a refund online.

  • Due to the schedule or/and flight change, unfortunately we might not be able to confirm some of the pre-purchased or pre-booked travel extras such as meals or pet transportation to your new flights. You can see confirmed services in Manage booking. If you do not receive travel extras purchased from Finnair, you can apply for a refund online.

  • For flight tickets and extras purchased through other service providers, such as a travel agent, please apply for the refund directly from them. 

Contacting our customer service

If you booked your ticket through a travel agency or a tour operator, please contact them to make changes to your reservation or to apply for a refund. If you booked your ticket through Finnair, our customer service will do everything to help you in this exceptional situation. We are at your service also via chat, on Twitter @FinnairHelps and on our Facebook pages. We are sorry that our customer service may be congested.    

Didn’t find an answer to your question? Please also check our QA here

You can see your passenger rights here.

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