Customer care and contact information

Help and contacts

FAQ

See the answers to all the most frequently asked questions.

Find answers

Booking changes

Change your travel dates, review trip details and purchase travel extras.

Manage booking

Latest travel updates

Stay updated with current travel and flight information.

See the travel updates

Online check-in

Check in for your flight hassle-free on our app or website.

To check-in

Finnair on Facebook

Prefer to get in touch on social media? Find us on Facebook.

Contact us on Facebook

Finnair on Twitter

Prefer to get in touch on social media? Find us on Twitter.

Contact us on Twitter

Queries and change requests for future travel

Kindly read our travel updates page what you can do if your flight has been cancelled or you wish to change your travel dates. You can follow our travel updates here.

To change your travel dates, please go to Manage booking. If you would like to change your travel date on a cancelled flight, please contact our customer service. If your flight has been cancelled due to the coronavirus-situation and you wish to request for refund of the unused part of your ticket, you can do it by filling in this form. Kindly cancel your booking first at Manage booking. If cancelling is not possible there, please contact our customer service and they will help you to cancel the booking and also fill out the refund request for you.

For further information, you contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

We are sorry that our customer service is currently congested.

Chat with us

Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!

Contact us

Hong Kong, China

Hong Kong customer service, reservations and Finnair Plus

30714624 (calls from Hong Kong)
+852 30714624 (calls from outside of Hong Kong)

Chinese:

Open: Mon–Fri 9 a.m.–6 p.m.

English:

Open: Mon–Fri 9 a.m.–6 p.m., Sat–Sun 9 a.m.–6 p.m.

Email: greaterchina@finnair.com

Finland customer service

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

In Finnish: 6 a.m. – 12 midnight (Finnish time)

In English: 24h

In Swedish: Mon – Fri 8 a.m. – 8 p.m., Sat – Sun 9 a.m. – 6 p.m. (Finnish time)

Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
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