Customer care and contact information

Our customer service is getting an exceptionally large number of contacts, and thus the waiting time may be long. We are very sorry for the inconvenience.
Our customer service is unable to answer questions about travel restrictions.

Stay up to date with the latest travel information, flight times and current status of your flight. There you can also find out how we handle flight disruptions.
Questions about travel restrictions or travel documents? Check the travel requirements map or the local authorities web pages in your destination country. Our customer service is unable to answer calls about these.
The fastest way to book tickets and travel extras: via finnair.com or Finnair mobile app.
Make changes to your existing reservation: via Manage booking.
General questions? Use our chatbot or FAQ section.

Fast online support

Please note that additional service fees may apply. Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more.

FAQ

See the answers to all the most frequently asked questions.

Find answers

Booking changes

Purchase travel extras, change your travel dates and review trip details.

Manage booking

See where you can travel

Check the latest entry requirements for our destinations on an easy-to-use interactive map.

Use the map

Feedback and claims

Submit your feedback or claim and track its status.

See your options

Finnair Plus contact form

Claim missing points and update your profile information.

See your options

Contact and request forms

From refund to special assistance request, find the form of your need.

See all forms

Download the Finnair app

From boarding passes and flight information to your digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.

Get the app

Chat with us

Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!

Chat support hours:

Finland

In Finnish: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 8 a.m.–6 p.m. (Finnish time)
In English: Mon–Sun 24h
In Swedish: Mon–Fri 8 a.m.–5 p.m. (Finnish time)

Other countries

You can get chat support during the opening hours of the customer service centre in your country. Use the dropdown below to find the opening hours for each country.

Call our customer service centre

Hong Kong, China

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Hong Kong customer service, reservations, Finnair Plus, feedback and claims

Phone: +852 23194174

Chinese:

Open: Mon–Fri 9 a.m.–6 p.m.

English:

Open: Mon–Sun: 24h

Email: greaterchina@finnair.com

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Customer Feedback and Claims

Address:

SL/403,
01053 FINNAIR,
FINLAND

Feedback and compensation

Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Go to My Privacy

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–1 p.m. Closed on public holidays.

Shop online

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost, delayed or damaged baggage

Lost property

If you have accidentally left a personal item:

On our aircraft in Finland

The item will be handed over to Suomen Löytötavarapalvelu (Lost and Found service). Please visit their website for contact information.

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Suomen Löytötavarapalvelu. Please visit their website for contact information.

At Helsinki Airport

All items found at the terminals or parking areas of the airport are taken to Excess Baggage Company service desk.

You can enquire about your lost item from the Excess Baggage Company by phone +358 981711968 or e-mail helsinki@excess-baggage.com

Fill in a found property enquiry

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