Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!
You can also chat live with our customer service agents on our old website.
Customer care and contact information
Finnair on Facebook
Finnair on Twitter
Contact us
Select country or region to see more specific contact information:
Hong Kong, China
Hong Kong customer service, reservations and Finnair Plus
30714624 (calls from Hong Kong)
+852 30714624 (calls from outside of Hong Kong)
Open: Mon–Sun 9 a.m.–6 p.m.
Email: greaterchina@finnair.com
Customer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLAND
Privacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
Navigated to page: Customer care and contact information