Help and contacts
Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more.
Customer care and contact information
Booking changes
Purchase travel extras, change your travel dates and review trip details.
Finnair Plus contact form
Claim missing points, update your profile information and send us a query about your award vouchers using a simple form.
Contact and request forms
From refund to special assistance request, find the form of your need.
Download the Finnair app
From boarding passes and flight information to your digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
Chat with us
Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!
Chat support hours:
Finland
- In Finnish: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 8 a.m.–6 p.m. (Finnish time)
- In English: Mon–Sun 24h
- In Swedish: Mon–Fri 8 a.m.–5 p.m. (Finnish time)
Other countries
You can get chat support during the opening hours of the customer service centre in your country. Use the dropdown below to find the opening hours for each country.
Call our customer service centre
Hong Kong, China
Hong Kong customer service, reservations, Finnair Plus, feedback and claims
Phone: +852 23194174
Chinese:
Open: Mon–Fri 9 a.m.–6 p.m.
English:
Open: Mon–Sun: 24h
Email: greaterchina@finnair.com
Finland customer service
Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:
Phone: +358 300 871 160 (€1,70/answered call + local network charge)
Traffic or payment disruption situations and special assistance services:
Phone: +358 9 818 0800 (local network charge)
In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
In English: 24h
Finnair Plus program:
Phone: +358 9 818 888
Mon–Fri 8 a.m.–6 p.m.
Customer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLAND
Privacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400 (local network charge / mobile call charge)
Open: Mon–Fri 9 a.m.–5 p.m.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
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