Download the Finnair app
From boarding passes and flight information to your digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
Customer care and contact information
Our customer service is currently working hard to help customers with bookings until the end of September. If your issue is not urgent or it concerns flights on a later date, we ask you to contact us later. Thank you for your understanding!
Help and contacts
Booking changes
Purchase travel extras, change your travel dates and review trip details.
Finnair Plus customer care
Tell us about your Finnair Plus account matters using a simple form.
Contact and request forms
From refund to special assistance request, find the form of your need.
Chat with us
Contact us
Hong Kong, China
Hong Kong customer service, reservations, Finnair Plus, feedback and claims
Phone: +852 23194174
Chinese:
Open: Mon–Fri 9 a.m.–6 p.m.
English:
Open: Mon–Sun: 24h
Email: greaterchina@finnair.com
Finland customer service
Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:
Phone: +358 300 871 160 (€1,70/answered call + local network charge)
Traffic or payment disruption situations and special assistance services:
Phone: +358 9 818 0800 (local network charge)
In Finnish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
Chat: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 8 a.m.–6 p.m. (Finnish time)
In English: 24h
Chat: 24h
In Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
Chat: Mon–Fri 8 a.m.–5 p.m. (Finnish time)
Customer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLAND
Privacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400 (local network charge / mobile call charge)
Open: Mon–Fri 9 a.m.–5 p.m.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
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