Help and contacts

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Phone: +852 23194174

Email: greaterchina@finnair.com

Open:

• In Chinese: Mon–Fri 9 a.m.–6 p.m.
• In English: Mon–Sun: 24h

Closed on public holidays.

All times are local.

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that a local network fee is also charged by minute during the waiting time and during the call.

• In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
• In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

• In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
• In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

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Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–1 p.m. Closed on public holidays.

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

If you have accidentally left a personal item:

On our aircraft in Finland

The item will be handed over to Suomen Löytötavarapalvelu (Lost and Found service). Please visit their website for contact information.

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Suomen Löytötavarapalvelu. Please visit their website for contact information.

At Helsinki Airport 

All items found at the terminals or parking areas of the airport are taken to Excess Baggage Company service desk.

You can enquire about your lost item from the Excess Baggage Company by phone +358 981711968 or e-mail helsinki@excess-baggage.com