Finnair Plus - Frequently asked questions | Finnair Hong Kong

Frequently asked questions

Finnair Plus

Collecting and using Avios and tier points

How can I book hotel accomodation to collect Avios?

What is changing with collecting Avios and tier points from codeshare flights?

Can I link other accounts than The British Airways Club to Finnair Plus?

When do my Avios expire?

How can I unlink my Finnair Plus and British Airways Club accounts?

Does it cost something to transfer Avios between Finnair Plus and The British Airways Club?

Can I transfer Avios to another person’s British Airways Club account?

Do Avios transfers extend the validity of my Avios?

Can I collect Avios if my flight is cancelled and I am rerouted with another airline?

Can I use Avios or a gift card to pay for extra baggage or a seat?

How can I use my Avios to book a flight?

Where can I check how many Avios I need in order to book award flights?

If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?

What is the difference between Avios and tier points?

Is there a limit to transferring Avios?

Is it possible to get my Avios back after I’ve transferred them to another member?

I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?

I requested an upgrade with my Avios, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?

I have upgraded my flight to Business Class with Avios. If I change the flight, will the upgrade be transferred to my new flight automatically?

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect my Avios?

How can I claim missing Avios?

How can I check how many Avios I earn for my flight?

Can I use my Avios for Finnair Plus partners’ services?

Can I use Avios to pay for my extra bags?

Can I shop on board or pre-order shopping items for Finnair flights?

Can I transfer Avios to someone else?

Can I pay the change fee with Avios?

Can I buy Avios?

Finnair Plus membership

Which airlines are members of oneworld?

How can I change the name saved to my Finnair Plus profile?

How do I qualify for the next Finnair Plus tier?

How do I find out my Avios and tier point balance?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one checked bag free of charge when travelling with a Light ticket?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?

How can I discontinue my Finnair Plus membership?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

My contact details have changed, how can I update them?

My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?

Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?

Where can I find information about current and upcoming benefits?

How can I join Finnair Plus?

I’ve lost my Finnair Plus card – What should I do?

How can I add my Finnair Plus number to my existing reservation?

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