Coronavirus - Frequently asked questions | Finnair Spain
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My booking and coronavirus
Can I change my travel dates more than once?
Do I need to pay extra when I change my travel dates?
I booked my flights through a travel agency. Can I change my reservation through Finnair?
Why can’t I make changes to my reservation through Manage booking?
I have an infant in my reservation. How can I change my travel dates, if my child is not an infant on my new travel date anymore?
When do I need to change the travel dates at the latest and how far ahead can I change them?
Can I cancel my reservation and get a refund?
I can’t change my travel dates myself or reach your customer service. Can I decide not to travel and apply for a refund later?
How can I apply for a refund?
There are travel restrictions for my destination. Can I cancel my booking and get a refund?
How and when will I get my refund?
Rerouted or cancelled flights
How do I know if my flight is cancelled?
What are my options, if my flight is cancelled?
I noticed that my flight is cancelled but I haven’t got an SMS. Why?
Can I make changes to my rerouted journey?
Will you reroute me to my destination if my flight is cancelled?
All flights to my destination are cancelled. Can you reroute me to a nearby city?
I postponed my travel to a later date and now my original flight is cancelled. Can I now get a refund, if I decide not to travel?
Only my outbound/inbound flight is cancelled. Will my other flight be cancelled automatically and do I get a refund for the whole journey?
Can I change my travel dates or apply for a refund already before I’ve received the cancellation message?
Travelling and coronavirus
What kind of a mask should I wear during the boarding and the flight? Is it mandatory to wear a mask during the whole flight?
I was ill with coronavirus. When can I travel on your flights?
What are my options, if I don’t want to travel due to the coronavirus situation?
Have you planned any adjustments to Finnair Plus program?
When can I travel normally again? How do I know where I can travel?
How do you choose the flights or routes to be operated? Why do you cancel some flights or routes?
Can I be tested if I have had the coronavirus (COVID-19 infection)?
How can I reach Finnair customer service?
Is it safe to fly during the coronavirus epidemic?
What should I do if I can’t wear a mask due to a medical reason?
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