Finnair Plus - Frequently asked questions | Finnair Germany

Frequently asked questions

Finnair Plus

Earning and using points

Can I shop on board or pre-order shopping items for Finnair flights?

I have upgraded my flight to Business Class with Finnair Plus points. If I change the flight, will the upgrade be transferred to my new flight automatically?

If I buy flight tickets on the Finnair website, do I get Finnair Plus points even from flights that are not operated by Finnair?

Can I buy Award Points?

Where can I check how many Finnair Plus points I need in order to book award flights?

How can I claim missing points?

How can I check how many Finnair Plus points I earn for my flight?

What is the difference between tier points and award points?

Can I transfer points to someone else?

How can I use my Finnair Plus points to book a flight?

Can I use my points for Finnair Plus partners’ services?

Can I use Finnair Plus points or a flight gift card to pay for extra baggage or a seat?

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still claim my points?

I requested an upgrade with my Finnair Plus points, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?

When do my award points expire?

Is it possible to get my points back after I’ve transferred them to another member?

Is there a limit to transferring points?

I paid for the entire reservation for my family. Can I earn points from all of their flights to my Finnair Plus account?

Can I pay the change fee with Finnair Plus points?

Can I use Finnair Plus points to pay for my extra bags?

Finnair Plus membership

How do I qualify for the next Finnair Plus tier?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one checked bag free of charge when travelling with a Light ticket?

Which airlines are members of oneworld?

How can I discontinue my Finnair Plus membership?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

My contact details have changed, how can I update them?

My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?

Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?

How do I find out my Finnair Plus point balance?

Where can I find information about current and upcoming benefits?

I’ve lost my Finnair Plus card – What should I do?

How can I join Finnair Plus?

How can I add my Finnair Plus number to my existing reservation?

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