What if I don’t receive the verification code for two-factor authentication?

It depends on which two-factor authentication method you are using. Here are the instructions by method:

Email:

• Check your spam folder — sometimes the email with the code may end up there.
• If you still don’t receive the email after a few minutes, try requesting a new code on the login page or starting over.

Authenticator app:

• Make sure you're checking the correct authenticator app and that it's linked to your Finnair Plus account.
• If you have more than one account set up in the app, double-check that you're viewing the right one.
• Make sure you’re entering the latest code before it expires – authenticator codes refresh every 30 seconds. The countdown is usually visible next to the code in the app.

Text message:

• Make sure your mobile phone has a good signal and can receive text messages.
• Wait a moment – sometimes there can be a slight delay.
• Restart your phone or toggle airplane mode on and off to refresh your connection.

Please note that Finnair Plus is discontinuing two-factor authentication by text message. We recommend switching to email or an authenticator app as soon as possible. Simply log in on Finnair.com and go to the Two-factor authentication section under Update profile. You can also switch to another method in the Settings section of the Finnair app. 

If you continue to have problems receiving verification codes, please contact our customer care for help.