Customer care and contact information | Finnair Germany

Help and contacts

Fast online support

Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

From boarding passes and flight information to a digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
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Contact us

Couldn't find what you're looking for and need to get in touch? Our customer service is happy to help you!

Use the chat

Get in touch with our chatbot Sisu or customer service agents. Click the Chat button in the lower right corner, fill in your details and let's chat!

Support hours for Finland 

24h

Support hours for other countries

You can check the chat support hours in your country from the Chat window in the lower right corner.

Customer service contacts

Germany

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Germany customer service, reservations and Finnair Plus

Phone: +49 693 73 00007

Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. Closed on public holidays.

The service is in English or German.

All times are local.


Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that a local network fee is also charged by minute during the waiting time and during the call.

  • In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
  • In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

  • In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
  • In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Finnair Plus program: Claim missing points:

Please use our claim missing points form.


Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

If you have accidentally left a personal item:

On our aircraft in Finland

From 9 September 2023 onwards, the item will be handed over to Excess Baggage Company.

Items forgotten before 9 September 2023 can be enquired from Suomen Löytötavarapalvelu. Please visit their website for contact information.

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Excess Baggage Company.

Please note that if you’ve lost a passport on a flight to or from the non-Schengen area, it will be given to Finnish Border Control. Passports left on flights within the Schengen area will be given to the Excess Baggage Company.

Tobacco products and alcohol left on the aircraft are given to Helsinki Airport Customs Passenger Control.

At Helsinki Airport 

All items found at the terminals or parking areas of the airport are taken to the Excess Baggage Company service desk.

You can enquire about your lost item from the Excess Baggage Company online at www.lostproperty.org, via email at helsinki@excess-baggage.com or by phone at +358 9 81 71 19 68.

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