Ticket changes | Finnair China

Safe travel during coronavirus

Change your booking flexibly

We want you to be able to book Finnair flights worry-free and make travel plans flexibly with us. Until 28 February 2022, you can change your travel dates as many times as you need without a change fee. After that, you are allowed to make one additional change.

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With our 'Book with confidence' policy, you can change your travel dates flexibly with no change fee under the following conditions:

  • You made your booking between 1 April 2020 and 28 February 2022.
  • You booked your ticket through Finnair's direct channels, which are, Finnair.com, Finnair mobile app and Finnair Customer Service, or through a travel agency. If you booked via a travel agency, please contact your travel agency to make a ticket change.
  • You have a Finnair operated or marketed flight.
  • There are available seats on your chosen new flight.
  • The latest day for making changes depends on when you booked your original ticket:
    • For tickets booked between 1 April and 31 August 2020, please make changes latest 7 days before the departure of your booked flight.
    • For tickets booked between 1 September 2020 and 26 May 2021, please make changes latest 72 hours before the departure of your booked flight.
    • For tickets booked between 27 May 2021 and 28 February 2022, please make changes latest 48 hours before the departure of your booked flight.
    • Please note that you need to select new dates for your travel when making changes. If you change your travel dates closer to your flight, the change conditions follow your original ticket rules.
  • You can make an unlimited amount of changes to your travel dates without a change fee as long as the 'Book with confidence' policy is valid (valid until 28 February 2022) and one more change after that, meaning after 28 February 2022. 
  • Please note that the change in the ticket rules doesn’t apply to Aurinkomatkat (Suntours) and other tour operators’ customers. If you booked your ticket through a travel agency or have a group booking, please contact your travel agency to make a ticket change.
  • In case you would like to cancel your booking, a refund will be according to the original ticket rules.
  • It is good to know that if there is no availability in your original fare, you need to pay the fare difference between your original and new flight tickets. If the price of your new ticket is lower than the price of the original ticket, we won’t refund the fare difference.
  • Please note that the 48 hours limit for ticket changes doesn't apply to our Classic and Flex tickets, as with them you can make changes to your travel dates also closer to your departure.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible. Otherwise, it is eligible for a refund.

This is how you can change your travel date

  • Go to Manage booking to easily change the travel date yourself.
    • Find the booking you wish to change and click Change flights
    • Select the flight(s) to change.
    • Choose the new available date(s) and flight(s).
    • Review the changed booking details. 
      • If you have selected the new tickets with a higher price than the original tickets, pay for the fare difference.
    • Confirm your booking.
  • You can also contact our customer service via chat or by phone. We are sorry if our customer service is congested.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money, Finnair Plus points or a tier benefit, please contact our customer service to change your travel dates.
  • If you have a group reservation, please contact your travel agency.

In case you tried to change your travel dates online or through our customer service but was unable to do so latest 48 hours before departure, our customer service can make the change also later. Refund goes according to the ticket rules.

Did you book your ticket on 31 March 2020 or before and would like to make changes? Please contact our customer service at least 7 days before the departure of your flight.

If any further questions arise about changing your travel dates, our customer service is happy to help you. We are at your service also via chat on our website and Finnair App.

You can check your passenger rights here and browse all of the recent travel updates here.

Feel free to cancel with Finnair Cancellation Cover 

When booking your flight on Finnair.com and choosing Finnair Cancellation Cover, you can cancel your flight and apply for a full refund in case you cannot travel due to sudden sickness or accident to you or a close family member.

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