Frequently asked questions

Finnair Plus

Earning and using points

I requested an upgrade with my Finnair Plus points, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?
Can I use Finnair Plus points to pay for my extra bags?
I bought something from a Finnair Plus partner but I didn’t have my membership card with me – can I still claim my points?
Is it possible to get my points back after I’ve transferred them to another member?
I paid for the entire reservation for my family. Can I earn points from all of their flights to my Finnair Plus account?
Can I use Finnair Plus points or a gift voucher to pay for extra baggage or a seat?
How can I make a reservation using my Finnair Plus points?
Can I pay the change fee with Finnair Plus points?
If I buy flight tickets on the Finnair website, do I get Finnair Plus points even from flights that are not operated by Finnair?
Is there a limit to transferring points?
Can I buy Award Points?
What is the difference between tier points and award points?
Where can I check how many Finnair Plus points I need in order to book award flights?
I have upgraded my flight to Business Class with Finnair Plus points. If I change the flight, will the upgrade be transferred to my new flight automatically?
Can I use my points for Finnair Plus partners’ services?
How can I check how many Finnair Plus points I earn for my flight?
Can I transfer points to someone else?
How can I claim missing points?
When do my award points expire?

Finnair Plus membership

As Finnair Plus Platinum/Gold/Silver member, can I take one bag free of charge when travelling with a Light ticket?
How do I qualify for the next Finnair Plus tier?
I’ve lost my Finnair Plus card - What should I do?
My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?
How can I join Finnair Plus?
Where can I find information about current and upcoming benefits?
Can I open a Finnair Plus account for my business or family?
How do I find out my Finnair Plus point balance?
My contact details have changed, how can I update them?
How can I add my Finnair Plus number to my existing reservation?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

Family&Friends

Where can I see my Family&Friends group’s point overview?
How can I invite members to my Family&Friends group?
Who can join a Family&Friends group?
What are travel goals?
What are the admin’s privileges – who can control the group?
Can I transfer points to members outside my Family&Friends group?
Can anyone else remove me from the Family&Friends group?
Can I delete my Family&Friends group?
How can I create a Family&Friends group?
How do I use my Family&Friends award points?
How do I know if I am a member in a Family&Friends group?
How many members can a Family&Friends group have?
What is Finnair Plus Family&Friends?
Can I transfer award points to anyone in the Family&Friends group?
How can I join Finnair Plus Family&Friends?
Can I transfer tier points to members of my Family&Friends group?
What are the benefits of a Finnair Plus Family&Friends group?
Can I remove myself from a Family&Friends group?
Can I join multiple Family&Friends groups?
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