Finnair Plus - Frequently asked questions | Finnair China
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Frequently asked questions

Finnair Plus

Collecting and using Avios and tier points

I requested an upgrade with my Avios, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?
How can I book hotel accomodation to collect Avios?
What is changing with collecting Avios and tier points from codeshare flights?
Can I link other accounts than The British Airways Club to Finnair Plus?
When do my Avios expire?
How can I unlink my Finnair Plus and British Airways Club accounts?
Does it cost something to transfer Avios between Finnair Plus and The British Airways Club?
Can I transfer Avios to another person’s British Airways Club account?
Do Avios transfers extend the validity of my Avios?
Can I collect Avios if my flight is cancelled and I am rerouted with another airline?
Can I use Avios or a gift card to pay for extra baggage or a seat?
How can I use my Avios to book a flight?
Where can I check how many Avios I need in order to book award flights?
If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?
What is the difference between Avios and tier points?
Is it possible to get my Avios back after I’ve transferred them to another member?
Is there a limit to transferring Avios?
I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?
I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect my Avios?
I have upgraded my flight to Business Class with Avios. If I change the flight, will the upgrade be transferred to my new flight automatically?
How can I claim missing Avios?
Can I use my Avios for Finnair Plus partners’ services?
How can I check how many Avios I earn for my flight?
Can I use Avios to pay for my extra bags?
Can I shop on board or pre-order shopping items for Finnair flights?
Can I transfer Avios to someone else?
Can I buy Avios?
Can I pay the change fee with Avios?

Finnair Plus membership

I tried to join Finnair Plus but didn’t get the verification email. What should I do?
How can I join Finnair Plus?
I disabled two-factor authentication via text message and now I can no longer see it as an option. How can I use it?
Which airlines are members of oneworld?
How can I change the name saved to my Finnair Plus profile?
How do I qualify for the next Finnair Plus tier?
How do I find out my Avios and tier point balance?
As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?
How can I discontinue my Finnair Plus membership?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?
My contact details have changed, how can I update them?
My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?
Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?
Where can I find information about current and upcoming benefits?
I’ve lost my Finnair Plus card – What should I do?
How can I add my Finnair Plus number to my existing reservation?
As Finnair Plus Platinum/Gold/Silver member, can I take one bag free of charge when travelling with a Light ticket?
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