Finnair Plus | Finnair China

Frequently asked questions

Finnair Plus

Earning and using points

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still claim my points?

I requested an upgrade with my Finnair Plus points, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?

Is there a limit to transferring points?

When do my award points expire?

If I buy flight tickets on the Finnair website, do I get Finnair Plus points even from flights that are not operated by Finnair?

What is the difference between tier points and award points?

Is it possible to get my points back after I’ve transferred them to another member?

Where can I check how many Finnair Plus points I need in order to book award flights?

I paid for the entire reservation for my family. Can I earn points from all of their flights to my Finnair Plus account?

How can I claim missing points?

How can I make a reservation using my Finnair Plus points?

I have upgraded my flight to Business Class with Finnair Plus points. If I change the flight, will the upgrade be transferred to my new flight automatically?

Can I pay the change fee with Finnair Plus points?

Can I use my points for Finnair Plus partners’ services?

How can I check how many Finnair Plus points I earn for my flight?

Can I transfer points to someone else?

Can I use Finnair Plus points to pay for my extra bags?

Can I buy Award Points?

Can I use Finnair Plus points or a gift voucher to pay for extra baggage or a seat?

Finnair Plus membership

Which airlines are members of oneworld?

Where can I find information about current and upcoming benefits?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

My contact details have changed, how can I update them?

My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?

I’ve lost my Finnair Plus card – What should I do?

How can I join Finnair Plus?

Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?

How can I add my Finnair Plus number to my existing reservation?

As Finnair Plus Platinum/Gold/Silver member, can I take one bag free of charge when travelling with a Light ticket?

Can I open a Finnair Plus account for my business or family?

How do I find out my Finnair Plus point balance?

How do I qualify for the next Finnair Plus tier?

Family&Friends

What are travel goals?

Where can I see my Family&Friends group’s point overview?

Who can join a Family&Friends group?

What is Finnair Plus Family&Friends?

How can I join Finnair Plus Family&Friends?

What are the benefits of a Finnair Plus Family&Friends group?

How do I use my Family&Friends award points?

How do I know if I am a member in a Family&Friends group?

What are the admin’s privileges – who can control the group?

How many members can a Family&Friends group have?

Can anyone else remove me from the Family&Friends group?

Can I remove myself from a Family&Friends group?

Can I transfer award points to anyone in the Family&Friends group?

Can I transfer tier points to members of my Family&Friends group?

Can I transfer points to members outside my Family&Friends group?

Can I delete my Family&Friends group?

Can I join multiple Family&Friends groups?

How can I invite members to my Family&Friends group?

How can I create a Family&Friends group?

Navigated to page: Finnair Plus