The Finnish Aviation Union (IAU) has announced industrial actions affecting ground operations at Helsinki Airport on 11, 17 and 19 June 2025. The industrial actions will affect many functions that are essential for Finnair's flights during the day, such as customer service, aircraft maintenance, baggage handling, cargo, ground handling operations and catering services at Helsinki Airport. As a result, we unfortunately must cancel several flights, and flight delays are also possible.

Current status

• 11 June: We have cancelled pre-selected flights scheduled for Wednesday, 11 June 2025 on Monday, 9 June 2025.

• 17 June: We have cancelled pre-selected flights scheduled for Tuesday, 17 June 2025 on Sunday, 15 June 2025.

• 19 June: We have cancelled pre-selected flights scheduled for Thursday, 19 June 2025 on Tuesday, 17 June 2025

• What happens if my flight is cancelled? If your flight is cancelled, we will take care of your travel plan. We will rebook you on the best available alternative flight(s) and contact you personally. You will first receive a message about the cancellation, followed by another with your new flight details. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual. Thank you for your patience. Please read the further instructions below.

We will update any new information on this page. We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey.

If you have a booking on our flights on 11, 17 or 19 June 2025

• Check in online in advance and allow extra time to arrive at the airport.

• We recommend packing the most essentials, like medicines, in your carry-on baggage following the carry-on baggage allowance.

• Please be prepared for possible congestion at our service points and delays in baggage delivery at Helsinki Airport.

Would you like to travel on a different day, even if your flight is not cancelled?

• Contacting our customer service or the ticket issuer: You can change your travel date free of charge up to your departure day by contacting our customer service. Your new journey must begin no later than 31 August 2025. If you purchased your ticket through other service provider than Finnair, such as a travel agency, please contact them directly.

• Changes in Manage booking: If your ticket type allows, you can reschedule your journey through Manage booking. Change fees and fare differences need to be paid when making the change. However, if your new journey starts by 31 August 2025, you can submit a claim afterwards. Please note that due to high demand, claim processing may take longer than usual. Thank you for your understanding.

Limited meal & beverage service onboard between 17 and 20 June 2025

Due to the situation, the in-flight sales is not available and catering will be limited on our domestic and European flights between 17 and 20 June 2025. We recommend bringing snacks for your flight. In Economy Class, we serve water and a complimentary cookie. In Business Class, you will also be offered coffee and tea in addition to water and the cookie. Unfortunately, Business Class meals and pre-ordered meals cannot be delivered. If you have already purchased a meal, you can apply for a refund. On our intercontinental flights, as well as on Barcelona flights operated by DAT LT you can continue to enjoy our complimentary meals / snacks as part of our standard service. In-flight sale is available on Norra flights operated with ATR aircraft. If you are entitled to lounge services at Helsinki Airport, you may continue to use them as usual, as they are not affected by the industrial action.

How do I know if my flight is disrupted?

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app.

If you miss a connecting flight on the same ticket, we will book you a new flight to your destination and send you a message as soon as your travel plan is completed. If you have a connecting flight onwards from Helsinki, you can see the real time status of your connecting flight onboard in Nordic Sky portal in our narrow-body Airbus aircraft and via Inflight Entertainment system in our wide-body aircraft.

Your options if your flight is cancelled

If you have received a message of a flight cancellation, these are your options:

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best available alternative flight(s). The SMS includes your new flight details, while the email provides more detailed instructions. You can see your new travel plan also in Manage booking. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual.

• Change your journey: You can postpone your journey once, free of charge, to start no later than 31 August 2025 by contacting our customer service. If the rebooking we’ve offered doesn’t suit you, you can also find another Finnair flight and change your travel date free of charge within +/-14 days of the original date via Manage booking. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly.

• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer.

• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund.

Accommodation

If your journey has already started and you need hotel accommodation due to a flight rebooked by us, we will provide it for you. You can book accommodation at Helsinki Airport and many other destinations using our online tool. If you are eligible, you will receive a personal booking link via SMS and/or email no later than your new departure date. Use the link in the message to book your hotel and find information about meals. If you don't receive the link, please contact our ground crew at the airport.

If we are unable to arrange accommodation for you, and you cannot use our online tool or are not at the airport, you may book accommodation yourself. In that case, please keep the receipts and apply for compensation for reasonable hotel and ground transportation costs afterwards.

What to do if your baggage didn’t arrive with you

• If your baggage has been delayed, we'll automatically create a delayed baggage report for you. If you haven’t received an SMS and/or email from us regarding the report, please contact our ground crew at your final destination for assistance.

• You can manage and track your delayed baggage report in our online service. Please check the report to ensure we have your correct contact details, delivery address and accurate baggage information. If your contact details are in the report, we’ll keep you updated via SMS and/or email.

• To help us locate your delayed baggage faster, you can share your AirTag or Find My network accessory’s location with Finnair using our online service.

• We will deliver your baggage to you as soon as possible and will contact you to organise the delivery once the baggage has arrived at your destination.

• You can find the local baggage handler’s contact information and opening hours in your delayed baggage report.

• Read more about delayed baggage here.

Contacting our customer service

If you booked your ticket through Finnair, our customer service is working hard to assist you during this exceptional situation. You can also contact us via chat on our website or in Finnair app. For tickets purchased via other service providers, such as travel agencies, please contact the ticket issuer directly for changes or cancellations. We are sorry that our customer service may be busier than usual at times.

You can see your passenger rights here.

Frequently asked questions

Q: What are the effects of the industrial action?

A: The IAU trade union has announced industrial actions at Helsinki Airport on 11 June, 17 June and 19 June 2025. The industrial actions will affect customer service, aircraft maintenance, baggage handling, cargo, ground handling operations and catering services at Helsinki Airport. There will be no effect on the services or opening hours of Finnair Lounges at Helsinki Airport.

Q: Is Finnair staff part of the industrial action?

A: Yes, the majority of Finnair’s ground staff, as well as outsourced ground handling providers, are members of the IAU trade union and are therefore participating in the industrial action as well.

Q: Why doesn’t Finnair publish cancelled flights earlier?

A: Cancelling flights before industrial action is confirmed would not benefit our customers. The involved parties are still actively working toward a mutual agreement.

Q: If the industrial action is confirmed and Finnair is forced to cancel multiple flights, why isn’t a complete list of all cancelled flights published online?

The situation can change during the cancellation process, making it difficult to keep the list fully accurate. Additionally, some flights during the industrial action period may be cancelled for unrelated reasons, such as weather or technical issues, and may not be included on the list. This can make it difficult for customers to interpret.

Q: How do I know if my flight is cancelled?

A: We will contact you personally via SMS and/or email if your flight is cancelled. Please check from Manage booking that we have your current contact information. You can find your flights’ up-to-date details in Manage booking and Finnair app.

Q: Can I make changes in Manage booking?

A:

• If your flight is not cancelled: You can make changes in Manage booking if your ticket type allows it. You can reschedule your journey to another Finnair flight via Manage booking. Change fees and fare differences need to be paid when making the change. However, if your new journey starts by 31 August 2025, you can submit a claim afterwards.

• If your flight is cancelled: If the rebooking we’ve offered doesn’t suit you, you can also find another Finnair flight and change your travel date free of charge within +/-14 days of the original date via Manage booking.

Q: Why do I have to pay first when changing my booking in Manage booking?

A: At the moment, the Manage booking service isn’t set up to handle exceptional situations where many customers, regardless of their ticket type, are allowed to change their travel dates for free if their flight hasn’t been cancelled. We’re working on improving the system to make it more flexible and easier to use in the future.