Request special assistance | Finnair Canada

Request special assistance

With this form, you can tell us about special attention you might need when travelling if you have a handicap or illness, for example. You can also inform us about the details of your medical device using this form.

Please contact us 48 hours prior to your flight departure at the latest to enable us to anticipate the resources needed. Please note that we must be informed of illnesses requiring medical clearance and medical equipment 72 hours before departure, at the latest. We will contact you as soon as possible. We will not respond to other inquiries via this form.

By submitting this form, you give us your consent to process your medical data to handle and complete your service request. The consent also applies to our partners, if necessary.

Find more information about our Privacy Policy

Please note: if you have several flights in the same flight reservation, you only need to fill in this form once.

Good to know

Travelling while pregnant

If you are travelling after your 32nd week of pregnancy on a long-haul flight (flight duration more than 6 hours), please fill in this form and provide us with a doctor's certificate as proof that your pregnancy is progressing normally, no later than 72 hours prior to your flight departure. In Finland, Denmark, Norway and Sweden, the certificate can also be signed by a midwife.

Please choose “Other condition” as the reason for special attention and add “Pregnancy” to the additional information field.

After you have submitted the form, you will receive a case number and can attach the certificate securely to your case.

Travelling with reduced mobility

Due to security reasons, passengers with reduced mobility will be seated by the window.

Please note that seats on exit rows are not suitable for passengers with physical disabilities or reduced mobility.

Most seats in Economy Class on our European flights have the same amount of legroom. On some European flights and all our intercontinental flights, you can purchase a Comfort seat with more legroom. Read more.

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Please note that the form must be filled in English.

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