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Contact Finnair Plus

Queries and change requests for future travel

When you have a booking between 16 March and 30 June 2020, kindly read our travel updates page what you can do if your flight has been cancelled or you wish to change your travel dates. You can follow our Travel updates here.

To change your travel dates, please go to Manage booking. If you would like to change your travel date on a cancelled flight, please contact our customer service. If your flight has been cancelled due to the coronavirus-situation and you wish to request for refund of the unused part of your ticket, you can do it by filling in this form.

We are sorry that our customer service is currently congested.

With the form below you can contact Finnair Plus

  • to update your Finnair Plus profile information
  • if you have issues with your Finnair Plus username or password
  • if you would like to make a query for Finnair Shop or if you have other Finnair Plus program related questions
  • to give us feedback


We have also gathered information for you on how to upgrade your travel class with Finnair Plus points or what to do if you are missing points from Finnair or Finnair's partner airlines' flights.

Regarding ticket price inquiries, cancelling or changing your reservation, baggage and our special services, see our Frequently Asked Questions.

You can also contact us on Facebook and Twitter or give our Customer Care a call.

If you wish to use your rights as a data subject according to the GDPR, you may make a request in Finnair’s privacy service.

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