Cancel and refund your entire booking
Enter your booking details to start. Most refunds are processed within a few days.
Please note:
- If you have already used your flight ticket or a travel extra but want to apply for compensation or give feedback, you can do it through the Feedback and claims page.
- Has Finnair cancelled or changed your flight due to disruptions? If you choose not to travel, you can use the self-service tool above to cancel and request a refund. If you are unable to complete the request using the tool, please use the refund form below instead.
- Are you requesting refunds only for travel extras or downgrades? Please use the refund form below.
For all other refunds
- You are unable to access your booking using the self-service tool above
- Your flight has already departed, and you did not use the ticket
- You want to request a refund for travel extras only (for example, seats, baggage)
- You were downgraded from the ticket type you originally purchased
We handle refunds requested through this form manually, so it usually takes 4–6 weeks to process.
A €50 service fee applies unless Finnair disrupted your flight or was unable to provide the service you paid for, you have a Flex ticket, or you were not able to cancel and refund through our self-service tool.
Fill out the form to request a refund
Please send your request only once, as duplicates will delay the handling of the applications. If you have inbound and outbound flights on the same ticket, you need to complete the refund form only once.
Have questions about your refund requests? Our chatbot Sisu is happy to help you with your questions. You can start a chat with Sisu at the bottom right corner of our website.
If you have an already active refund request, you can check its status on our Refund status page.
If you have purchased Finnair Cancellation Cover and could not travel due to sickness, you can apply for a refund on the Finnair Cancellation Cover Claim page.
Please note that we use your personal data for the purpose of handling your refund request. Kindly minimise sharing any additional personal information that is not mandatory for handling your refund request. See the Finnair privacy policy.
Refund payment method
We will pay the refund to the same credit card account or to another payment method that you used to purchase the ticket. It is good to know that the refund payment may be shown on the date your ticket was issued instead of the refund payment date.
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