Information about Finnair traffic

Jet Time will operate some Finnair flights to Berlin, Budapest and Vienna from March to June

7 February 2018

Due to changes in maintenance schedules, Finnair will use an aircraft and crew leased from a Danish company Jet Time A/S between 25 March and 7 June 2018. The aircraft will operate some flights to/from Berlin, Budapest and Vienna. 

The aircraft is Boeing B737-700 and the whole crew comes from Jet Time, and one Finnair cabin crew member joins the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat. 

The flight schedules remain the same, and the lease does not require any action from the customers.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information.

Due to the change in flight operator:
• you can change your flight to a Finnair/Norra operated flight +/- 2 days of your original travel date according to seat availability. 
• you can be rerouted on other oneworld carriers according to seat availability.
• you are entitled to a ticket refund if you choose not to travel.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps. Finnair Passenger Rights.

We are sorry for the inconvenience the change in flight operator may cause you.

SEVERE WEATHER CONDITIONS AT HELSINKI AIRPORT CAUSE RESTRICTIONS ON FINNAIR TRAFFIC ON 2 APRIL

1.4.2018

Estimated heavy snowfall is likely to cause operating restrictions at Helsinki Airport on Monday, 2 April. To enable smooth traffic in difficult conditions, Finnair has delayed some flight departures by 15 minutes – 2 hours on Monday and 19 return flights will also be cancelled.

There also might be difficulties in delivering baggage in time, so we recommend travel with hand baggage, if only possible.

You can check your flight status here.

Cancelled flights (situation 1 Apr, 17:00 EET):

AY535/536 HEL-RVN-HEL
AY955/956 HEL-CPH-HEL
AY813/814 HEL-ARN-HEL
AY1337/1338 HEL-LHR-HEL
AY1433/1434 HEL-TXL-HEL
AY1143/1144 HEL-WAW-HEL
AY1105/1106 HEL-VNO-HEL
AY315/316 HEL-VAA-HEL
AY1107/1108 HEL-VNO-HEL
AY265/266 HEL-TMP-HEL
AY263/264 HEL-TMP-HEL
AY223/224 HEL-TKU-HEL
AY845/846 HEL-BMA-HEL
AY713/714 HEL-SVO-HEL
AY85/86 HEL-PEK-HEL
AY41/42 HEL-ICN-HEL
AY1761/1762 HEL-FCO-HEL
AY1573/1574 HEL-CDG-HEL
AY1251/1252 HEL-BUD-HEL

We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you.

If your flight is cancelled:

• We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app.
• If the new routing suits you, please arrive to the airport according to your new reservation.
• If you wish to change the routing, please contact Finnair customer service by phone, chat or @finnairhelps on Twitter.

We apologize for all the inconvenience this is causing to our customers.

Service break in SMS services from 3 February 11 pm to 4 February 11 am

2 February 2018

We have a service break in our SMS and email notification service and booking automation service between 3 February 11 pm EET to 4 February 11 am EET. The impact is to following services:

• SMS messages and emails informing changes in flight schedules and status. Up-to-date flight departures and arrivals are found here.
• SMS confirmation messages from online check-in are not delivered. Our mobile app shows the boarding pass normally or you can order the boarding pass to your email. You can also pick up the boarding pass from the self-service kiosk or baggage drop desk at the airport.
• Upgrade services from our online and mobile services don’t not work. We recommend completing the service after the break or contacting our customer service.

We’re very sorry for any inconvenience this service break may cause you.

Due to the severe weather situation on 1 February, hundreds of bags were left behind on our flights

Updated 2 Feb

Instructions for customers:

• Please inform us about the delayed baggage via our customer service here.
• We will deliver the bag to you as soon as we can, but unfortunately this may take some days, due to the large number of bags to be delivered. We will contact you about the delivery time.
• While you wait for your baggage to arrive to your destination, you can buy necessary items like clothes and toiletries for your immediate needs with 100 euros per day, if you are in a foreign destination. Finnair will compensate these costs against receipts based on Montreal Convention, see information about compensation limits here.
• To claim the costs, please fill in the feedback form on Finnair webpage here, and add the receipts to it.

We apologise for the long handling times of the claims; our customer relations team is doing their best to and we are also adding more staff to the team.

Please note that our Customer service is also very congested.

Industrial action in February affects services for passengers requiring assistance at the Helsinki Airport

Ilmailualan Unioni IAU has announced there may be a stoppage, which, if it takes place, will affect the services for passengers requiring assistance at the Helsinki Airport.

Stoppage times:
01/02/2018 12 pm – 6 pm
02/02/2018 12 pm – 6 pm
03/02/2018 12 pm – 6 pm
09/02/2018 12 pm – 6 pm
12/02/2018 12 pm – 6 pm
14/02/2018 12 pm – 6 pm

Finavia, which is responsible for the services for passengers with reduced mobility, aims to ensure continued service despite the possible stoppage. However, there may be congestion in the service. Customers with requiring special assistance are advised to contact Finnair's customer service in advance, if the special service has not yet been confirmed or if the confirmed service is not needed. L&T's possible stoppage will not affect guidance services for children travelling alone.

Severe weather conditions at Helsinki Airport cause restrictions on Finnair traffic on Thursday 1 February

Update at 1 February 19:00 EET

Extreme weather conditions continue at Helsinki Airport on the evening of 1 February. Flights will be delayed and unfortunately some flights may be cancelled. There will also be difficulties in delivering baggage. If you’re travelling today, please pack important items, such as medicine, in your carry-on baggage. If you have already been informed that your baggage will be left behind,  or your baggage does not arrive at Helsinki Airport arrival hall in one hour, please contact the Arrival Services.

We are sorry for all the inconvenience this is causing!

31.1.2018

Estimated heavy snowfall and strong wind is likely to cause operating restrictions at Helsinki Airport restrictions on Thursday, 1 February. To enable smooth traffic in difficult conditions, Finnair has delayed approximately 10 departures by 15 minutes – 2 hours on Thursday. Some flights might also be cancelled. There also might be difficulties in delivering baggage in time.

You can check your flight status here.

We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you.

If your flight is cancelled:

• We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app.
• If the new routing suits you, please arrive to the airport according to your new reservation.
• If you wish to change the routing, please contact Finnair customer service by phone, chat, @finnairhelps on Twitter or Facebook.

We apologize for all the inconvenience this is causing to our customers.

Impact of the political protest on public transportation to and from airports on 2 February

Many Finnish labor unions have announced that their members will organize a work stoppage on Friday, 2 February. The work stoppage will affect public transportation around Finland.

Finnair bus between Helsinki center and Helsinki-Vantaa airport and commuter trains will run normally, but we ask customers to reserve enough time for the journey to the airport.

Finnair City Bus

Finnair leases extra capacity temporarily from DOT

update 23 January 2018

Finnair leases an ATR-72 aircraft with crew to bring in extra capacity as its current maintenance operations is temporarily lacking resources. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport.

The aircraft operates on Finnish and regional routes between November 27, 2017 and February 9, 2018 if necessary.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. Passenger rights.

Air Berlin flights

Air Berlin filed for insolvency on 15 August 2017 and they have now cancelled some flights that were scheduled for 15 October and after.

We inform Finnair customers of flight cancellations by sending e-mails or SMS messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Finnair customers (ticket number 105-) booked on cancelled Air Berlin flights can:

• change flight to Finnair operated flight +/- 2 weeks from the original flight date
• change destination/departure airport within Germany according to availability
• cancel flight and get refund

You can change or cancel the flight by contacting our customer service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have made your booking through a travel agency or another airline, please contact them directly.

We are following the situation closely and will update any new information on this page.

CHECKLIST FOR CHRISTMAS TRAVELERS

Holiday season increases the number of passengers at Helsinki Airport. We advise you to check-in and pay for possible extra bag fees on our website the previous day.

Please arrive to the airport well before your flight as there may be queues for the bag drop and the security check. You can also bring your baggage to Helsinki Airport already on the previous evening. Baggage can be dropped off between 18:00 and 21:30. One family member may hand in the baggage for the whole family, if he or she has all tickets and travel documents.

Baggage

The baggage allowance is marked on your ticket: e.g. 1 PC means that you can check in one bag max. 23 kg or a snowboard bag/ski bag up to 23 kg and 220 cm free of charge. Read more about travelling with sports equipment here.

With our Baggage Allowance Calculator it’s easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance. If you pay for extra baggage via Manage booking, it’ll cost you less than if you pay at the airport.

Please check also your carry-on baggage allowance. Due to the limited space on board it’s important that your carry-on baggage is within the size and weight limits. Read more.

Restricted items

Please note that for safety and security reasons, certain items are not allowed on board as carry-on baggage, and some items are not permitted aboard the aircraft even as checked baggage. E.g. all lithium batteries are restricted dangerous goods. Read more.

Advance check-in

Check-in may be completed 36 hours before flight departure either online or with our mobile application. Download Finnair app (iOS or Android).

Helsinki Airport lounges

• 24.12. Schengen lounge from 5.30 a.m.–4 p.m., Non-Schengen lounge from 2 p.m. to 6 p.m., Premium from 6 a.m. to midnight
• 25.12. Schengen and Non-Schengen closed, Premium from 7 a.m. to 10.30 p.m.
• 26.12. Normal opening hours
• 31.12. Schengen lounge from 5.30 a.m. to 5 p.m., Non-Schengen and Premium normal opening hours

Happy Holidays!

Yesterday's weather continues to affect Finnair’s traffic in the coming days

The storm in Central Europe and the runway restrictions caused by heavy snowfall in Helsinki Airport on Tuesday congested Finnair operations at Helsinki Airport severely on Tuesday evening. An overtime working ban by Finnish aviation union also contributed partly to the situation. Finnair had to cancel over 60 flights, and many flights were delayed.

Disruptions expected in the coming days

During the night Finnair planned how to recover its operations as soon as possible. The recovery to normal traffic and rerouting of all customers will however take time. According to the current estimate, delays are expected in domestic and European traffic today on Wednesday and complete recovery traffic is expected on Thursday. Long haul traffic is expected to recover for most part on Thursday.

We communicate about possible cancellations and delays directly to the customers by text messages. Please check from Manage booking that we have your current contact information.

We serve customers by phone, chat and on Twitter @FinnairHelps. Please note that our customer service is very congested. In case your issue is not urgent, we kindly recommend you contact us later this week.

Delays in Finnair long-haul flights departing Helsinki

The long delays of 12 December continue to be reflected in Finnair’s long-haul operations during Wednesday. The following long-haul from Helsinki will be delayed:

• AY161 HEL-SGN, scheduled departure time 16:15 local time, estimated departure time 20:30
• AY073 HEL-NRT, scheduled departure time 17:20 local time, estimated departure time 19:50
• AY087 HEL-PVG, scheduled departure time 17:25 local time, estimated departure time 19:00
• AY041 HEL-ICN, scheduled departure time 17:30 local time, estimated departure time 21:30
• AY091 HEL-CKG, scheduled departure time 17:50 local time, estimated departure time 18:20
• AY085 HEL-PEK, scheduled departure time 18:00 local time, estimated departure time 18:15
• AY155 HEL-KBV, scheduled departure time 19:25 local time, estimated departure time 22:20

FINNAIR DEPARTURES AND ARRIVALS

Delayed baggage

We deliver all delayed baggage to the customers. Our customer service is congested, but we’ll contact you as soon as your baggage has arrived in order to organize the transportation.

We apologize to all our customers for the disruptions.

Finnair press release

Heavy snowfall causes delays in flights and other operations during the evening of 12 December

Heavy snowfall at Helsinki is affecting Finnair and other airlines’ operations on the evening of 12 December.

We ask customers to prepare for long delays in flight departures. Also, the flights returning to Helsinki from European cities will arrive with delays during the night, and due to limited resources available for unloading the aircraft at night time, it unfortunately may take a long time for the passengers to get to leave the aircraft. We also expect there to be delays in baggage delivery, and Finnair will deliver any luggage left behind to the customers later on.

We communicate possible flight cancellations directly to customers with text messages, provided that the reservation includes a mobile number. Our customer service is unfortunately congested and we ask for customers’ patience.

We apologize for all the inconvenience this is causing to our customers, and ask for their patience and understanding in this difficult situation. Finnair staff together with our partners are doing their best to get customers to their destinations, but it is likely that the delays of today’s traffic will be reflected in some delays also on Wednesday 13 December. 

Some Tampere and Turku flights operated temporarily by bus

11 December 2017

Due to temporary lack of maintenance resources some Tampere and Turku flights from 13 to 29 December 2017 will be operated by Lehtimäki charter buses. 

The following flights between Helsinki Airport and Tampere will be operated by bus: 

AY263 13:35-14:10 and AY264 14:35-15:15 on 14, 17 and 19 December
AY265 16:00-16:35 and AY266 17:05-17:40 on 13, 15, 18, 20, 21, 22, 27, 28 and 29 December
AY267 21:10-21:50 and AY268 22:25-23:05 on 13, 14, 15, 17, 18, 19, 20, 21, 22, 27, 28 and 29 December 

The following flights between Helsinki Airport and Turku will be operated by bus: 

AY223 13:55-14:30 and AY224 14:50-15:25 on 13, 18, 20, 21, 22, 27, 28 and 29 December
AY225 16:15-16:50 and AY226 17:10-17:45 on 14, 15, 17 and 19 December

Busses to Helsinki depart from Tampere and Turku airports 3 hours before the flight’s original scheduled arrival time at Helsinki. Busses to Tampere and Turku depart from Helsinki Airport platform 28 15 min after the flight’s original scheduled departure time. The travel time is approximately two hours. Customers on flights affected are asked to do the check-in at the airport before getting on the bus.

Example:

AY223 HEL-TKU: flight schedule 13:55-14:30; bus leaves from Helsinki at 14:10 and arrives to Turku airport approximately at 16:10

AY224 TKU-HEL: flight schedule 14:50-15:25; bus leaves from Turku at 12:25 and arrives to Helsinki approximately at 14:25

If you have a booking on any of the flights affected, we’ll inform you about the change by text message or e-mail. Please check from Manage booking that we have your current contact information. 

Due to the change in operations customers can also change flight to +/- 2 days from the original flight date, or cancel the flight and get refund. If you wish to change or cancel your flight, we ask you kindly to contact Finnair Customer Service. We also serve you on Twitter @FinnairHelps. If you have made your booking through a travel agency or another airline, please contact them directly.

We are very sorry for the inconvenience that these extraordinary arrangements cause to our customers.

Passenger rights.

Finnair leases extra capacity temporarily from DOT

10 December 2017

Finnair leases an A320 aircraft with crew to bring in extra capacity as its current maintenance operations is temporarily lacking resources. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport.

The aircraft operates on Finnish and European routes between 11 and 24 December 2017 if necessary.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. Passenger rights.

Finnair leases extra capacity temporarily from Jet Time

7 December 2017

Finnair leases B737-700 aircraft with crew to bring in extra capacity as its current maintenance operations is temporarily lacking resources. The aircraft and the crew come from Jet Time. The aircraft operates on Finnish and regional routes between December 4, 2017 and December 23, 2017 if necessary.

The service and meal concepts are Finnair and there will be pre-order meals and pre-order shopping delivered to the flights but no onboard shopping. There are no changes in the flight schedule.

We are sorry for the inconvenience. If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. Passenger rights.

Finnair to operate triangle flights Helsinki-Kokkola-Kemi-Helsinki until 1 September

24 August 2017

Due to an ongoing ATR maintenance program, Finnair will make some changes to its Kokkola and Kemi flights until 1 September 2017.

The AY587/AY588 evening flights to Kemi and the AY597/ AY598 morning flights to Kokkola will be combined as a new triangle flight with an overnight in Kemi.

Finnair will update all customer reservations to the new routing, and this requires no actions by the customer. If the new routing is not suitable for you, you can:

• change your travel date on the same route with +/- 2 weeks from the original travel dates or
• cancel your booking and get refund for your ticket.

We kindly ask customers who wish to change their travel plans or cancel their tickets to contact Finnair customer service at +358 9 8140 140. Customer service is also available on Twitter @Finnairhelps and on Finnair Facebook pages. Finnair Passenger Rights.

G20 Summit in Hamburg

29 June 2017

Due to the G20-Summit the traffic in Hamburg may be congested from 6 to 9 July. We recommend passengers to reserve extra time for their way to and from the airport and to use the S1 S-Bahn (metro rail) line.

Moreover, enhanced passport and document checks should be expected on all flights to Hamburg.

More information about the G20 can be found online at www.g20.org or www.hamburg.de.

Compulsory passport control for travelers to Italy during May 10-30, 2017

9 May 2017

Due to the upcoming G7 summit in Taormina Sicily, Italy has issued compulsory passport control from the 10 to 30 May 2017.

All passengers travelling to/from Italy must present a valid passport or national ID-card (EU) to enter the country. A driver’s license is not accepted as proof of ID.

Finnair to operate triangle flights Helsinki-Umeå-Vaasa-Helsinki during 26.6.-18.8.2017

27 April 2017

Due to operational reasons, Finnair will make some changes to its Umeå and Vaasa flights during summer 2017.

The flights AY683/AY684 operated by BRA will be cancelled between June 26 and August 18, 2017. Instead, Finnair will fly from Umeå to Helsinki via Vaasa from Monday to Friday as follows:

Monday-Friday, 26.6.-18.8.2017 flight AY4749 will replace the flights AY323/324 from Helsinki to Vaasa and back.

Flight AY4749 is operated by Norra, with an ATR aircraft, and its route is Helsinki-Umeå-Vaasa-Helsinki with the following schedule:

HEL-UME 1155-1215
UME -VAA 1235-1410
VAA-HEL 1430-1530 HEL

During 4.8.-18.8. on Fridays the schedule for AY4749 is HEL 1140-1200 / UME 1220-1355 VAA / 1415-1515 HEL

AY4749 offers a connection from Umeå via Vaasa to Helsinki and onwards to Finnair’s Asian and European network.

Finnair will update all customer reservations to the new routing, and this requires no actions by the customer. If the new routing is not suitable for you, you can:

• change your travel date on the same route with +/- 2 weeks from the original travel dates or
• cancel your booking and get refund for your ticket.

We kindly ask customers who wish to change their travel plans or cancel their tickets to contact Finnair customer service at +358 9 8140 140. Customer service is also available on Twitter @Finnairhelps and on Finnair Facebook pages. Finnair Passenger Rights.

Flights to/from Miami suspended for summer 2017

24 March 2017

Due to operational reasons Finnair flights to/from Miami between 4 May and 29 September 2017 have been cancelled. Flights to Miami will resume on 1 October with three weekly frequencies.

We inform customers of flight cancellations by sending e-mails or SMS messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Due to the cancellation:

• we can reroute you to your destination on other oneworld carriers according to seat availability +/- 3 days from your original travel date.
• you can change your travel dates free of charge for dates between 1 April and 3 May or 1 October and 30 November according to seat availability (Finnair operated flights/wetlease, excluded dates HEL-MIA 12, 19 and 26 October, MIA-HEL 22 and 28 October and 4 November).
• you can fly to/from New York or Chicago instead, travel period from 1 April to 30 September (Finnair operated flights, according to seat availability).
• you are entitled to a ticket refund if you choose not to travel.

You can change or cancel your trip by contacting our customer service or your travel agency. Finnair Passenger Rights.

We're sorry for the inconvenience the cancellation causes you!

FLIGHT CANCELLATIONS AND DELAYS DUE TO IAU AIRPORT STRIKE ON FRIDAY MARCH 17

15 March 2017

Strike and support actions are planned for Friday, March 17 from 3 pm – 7 pm EET at Helsinki Airport, related to the dispute between the Finnish Aviation Union and the service sector employer union Palta about labour agreements in Airpro Oy. The strike will considerably impact Finnair’s flights on Friday, as during the strike, critical ground services are not available or are very limited. Finnair is not a party to the labour dispute.

Flight cancellations and other changes are updated on this page. We also communicate directly with text messages and email to customers whose flights are impacted. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Customers, who have a reservation for a Finnair flight on Friday March 17 or to one of the other possible strike days (22 March, 23 March and 24 March), can change their travel date until April 9 to avoid travelling on the dates when the strike can affect Finnair’s flights.

If your flight IS on the list of cancelled flights:

1) Check from Manage booking on finnair.com if we have already found an alternative flight for you. Check also that your contact details are up to date.
2) If you accept the new routing, please check-in and arrive at the airport according to the new booking.
3) If the alternative flight doesn’t suit your plans, please contact Finnair customer service.
4) If an alternative flight isn’t yet shown in Manage booking, please be patient – finding alternative flights for thousands of customers will take some time.
5) You can also change your travel date until April 9
6) If we cannot find an alternative flight for you, you can change the travel date or apply for refund to the ticket

If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here.

If your flight is on March 17 and your flight IS NOT on the list of cancelled flights:

1) Check that your contact details are up to date in ” Manage booking” on finnair.com, so that you will receive possible messages about delays or an earlier departure time.
2) Reserve enough time as Helsinki Airport is most likely congested.
3) Check-in online prior to arriving at the airport.
4) If possible, travel with hand luggage only, as baggage handling will be disturbed. Please follow the normal rules regarding hand luggage size and weight.
5) Reserve snacks for longer European flights as on-board meal and drink service will be restricted.

Flights cancelled on Friday March 17
AY675 Helsinki – Gothenburg
AY201 Helsinki – Kajaani
AY989 Helsinki – Stockholm (Bromma)
AY633 Helsinki – Stockholm (Arlanda)
AY593 Helsinki - Kokkola
AY365 Helsinki - Oulu
AY121 Helsinki – Riga
AY323 Helsinki – Vaasa
AY507 Helsinki – Kuopio
AY641 Helsinki – Tukholma (Arlanda)
AY263 Helsinki – Tampere
AY107 Helsinki – Tallinn
AY585 Helsinki – Kemi
AY223 Helsinki – Turku
AY684 Umeå – Helsinki
AY634 Tukholma (Arlanda) – Helsinki
AY990 Tukholma (Bromma) – Helsinki
AY264 Tampere – Helsinki
AY366 Oulu – Helsinki
AY594 Kokkola – Helsinki
AY676 Gothenburg – Helsinki
AY108 Tallinn - Helsinki
AY508 Kuopio – Helsinki
AY324 Vaasa – Helsinki
AY813 Helsinki – Brussels
AY122 Riga – Helsinki
AY201 Helsinki – Jyväskylä
AY224 Turku – Helsinki
AY683 Helsinki – Umeå
AY571 Helsinki – Jyväskylä
AY265 Helsinki – Tampere
AY367 Helsinki – Oulu
AY565 Helsinki – Kajaani
AY937 Helsinki – Manchester
AY659 Helsinki – Oslo
AY677 Helsinki – Gothenburg
AY795 Helsinki – Milan
AY873 Helsinki – Paris
AY489 Helsinki – Joensuu
AY642 Stockholm (Arlanda) – Helsinki
AY869 Helsinki – Geneva
AY125 Helsinki – Riga
AY225 Helsinki – Turku
AY133 Helsinki – Vilnius
AY113 Helsinki – Tallinn
AY325 Helsinki – Vaasa
AY707 Helsinki – Dusseldorf
AY559 Helsinki-Ivalo-Kittilä-Helsinki
AY817 Helsinki – Brussels
AY372 Oulu - Helsinki
AY509 Helsinki - Kuopio
AY983 Helsinki – Stockholm (Bromma)
AY369 Helsinki – Oulu
AY743 Helsinki – Warsaw
AY586 Kemi – Helsinki
AY855 Helsinki – Hamburg
AY645 Helsinki – Stockholm (Arlanda)
AY266 Tampere – Helsinki
AY226 Turku – Helsinki
AY667 Helsinki – Copenhagen
AY572 Jyväskylä – Helsinki
AY114 Tallinn – Helsinki
AY169 Helsinki – St.Petersburg
AY315 Helsinki – Vaasa
AY515 Helsinki – Kuopio
AY595 Helsinki – Kokkola
AY105 Helsinki – Tallinn
AY368 Oulu – Helsinki
AY490 Joensuu – Helsinki
AY326 Vaasa – Helsinki
AY510 Kuopio – Helsinki
AY566 Kajaani – Helsinki
AY126 Riga – Helsinki
AY678 Gothenburh – Helsinki
AY660 Oslo – Helsinki
AY984 Stockholm (Bromma ) – Helsinki
AY106 Tallinn – Helsinki
AY646 Stockholm (Arlanda) – Helsinki
AY134 Vilnius – Helsinki
AY316 Vaasa – Helsinki
AY516 Kuopio – Helsinki
AY170 St. Petersburg – Helsinki
AY596 Kokkola – Helsinki
AY559 Helsinki-Ivalo-Kittilä-Helsinki
AY814 Brussels – Helsinki
AY744 Warsaw - Helsinki
AY708 Dusseldorf - Helsinki
AY856 Hamburg – Helsinki
AY938 Manchester – Helsinki
AY668 Copenhagen – Helsinki
AY818 Brussels – Helsinki
AY796 Milan – Helsinki
AY870 Geneva – Helsinki
AY874 Paris – Helsinki

THE STRIKE AFFECTS ALSO CATERING SERVICES AND BAGGAGE HANDLING

Finnair’s on-board meal and drink service will also be limited during the strike; only water and juice can be served on domestic and Europe flights. The delivery of pre-order meals and other products will also be significantly restricted.

Finnair recommends customers to travel only with hand luggage on Friday March 17, if possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed.

Longer waiting times are unfortunately expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages.

Finnair Passenger Rights.

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Strikes announced for Tuesday March 14 have been cancelled

12 March 2017

Finnair has received information that the strikes that the Finnish Aviation Union IAU strike and support strikes had planned for Tuesday March 14 have been cancelled, and Finnair thus aims to operate its traffic normally on Tuesday.

Cancellations of a few individual domestic flights are unfortunately still possible, as we had to start preparations for the announced strike already during the weekend. We aim to get all flights back into the program, but if an individual flight has to be cancelled, we will inform affected customers with text messages during Monday, and offer suitable rerouting options.

Flight cancellations and delays due to IAU strike on Friday March 10

9 March 2017

Strike and support actions are planned for Friday, March 10 from 3 pm – 7 pm EET at Helsinki Airport, related to the dispute between the Finnish Aviation Union and the service sector employer union Palta about labour agreements in Airpro Oy. The strike will considerably impact Finnair’s flights on Friday, as during the strike, critical ground services are not available or are very limited. Finnair is not a party to the labour dispute.

Flight cancellations and other changes are updated on this page. We also communicate directly with text messages and email to customers whose flights are impacted. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Customers, who have a reservation for a Finnair flight on Friday March 10 or to one of the other possible strike days (14 March and 17 March), can change their travel date until April 2 to avoid travelling on the dates when the strike can affect Finnair’s flights.

If your flight is cancelled
If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here.

Flights cancelled on Friday March 10
AY853 Helsinki - Hamburg
AY699 Helsinki - Billund
AY911 Helsinki - Berlin
AY933 Helsinki - Manchester
AY741 Helsinki - Warsaw
AY879 Helsinki - Paris
AY463 Helsinki - Ivalo
AY675 Helsinki - Gothenburg
AY201 Helsinki - Kajaani
AY665 Helsinki - Copenhagen
AY655 Helsinki - Oslo
AY989 Helsinki - Stockholm (Bromma)
AY427 Helsinki - Rovaniemi
AY593 Helsinki - Kokkola
AY365 Helsinki - Oulu
AY121 Helsinki - Riga
AY323 Helsinki - Vaasa
AY507 Helsinki - Kuopio
AY641 Helsinki - Stockholm
AY263 Helsinki - Tampere
AY107 Helsinki - Tallinn
AY585 Helsinki - Kemi
AY223 Helsinki - Turku
AY371 Helsinki - Oulu
AY684 Umeå - Helsinki
AY700 Billund - Helsinki
AY912 Berlin - Helsinki
AY990 Stockholm (Bromma) - Helsinki
AY934 Manchester - Helsinki
AY264 Tampere - Helsinki
AY366 Oulu - Helsinki
AY594 Kokkola - Helsinki
AY676 Gothenburg - Helsinki
AY108 Tallinn - Helsinki
AY464 Ivalo - Helsinki
AY508 Kuopio - Helsinki
AY324 Vaasa - Helsinki
AY428 Rovaniemi - Helsinki
AY813 Helsinki - Brussels
AY122 Riga - Helsinki
AY201 Helsinki - Jyväskylä
AY663 Helsinki - Copenhagen
AY854 Hamburg - Helsinki
AY224 Turku - Helsinki
AY656 Oslo - Helsinki
AY746 Warsaw - Helsinki
AY666 Copenhagen - Helsinki
AY683 Helsinki - Umeå
AY571 Helsinki - Jyväskylä
AY265 Helsinki - Tampere
AY367 Helsinki - Oulu
AY565 Helsinki - Kajaani
AY833 Helsinki - London
AY937 Helsinki - Manchester
AY659 Helsinki - Oslo
AY677 Helsinki - Gothenburg
AY873 Helsinki - Paris
AY489 Helsinki - Joensuu
AY637 Helsinki - Stockholm
AY642 Stockholm - Helsinki
AY869 Helsinki - Geneve
AY125 Helsinki - Riga
AY225 Helsinki - Turku
AY880 Paris - Helsinki
AY133 Helsinki - Vilnius
AY113 Helsinki - Talllin
AY325 Helsinki - Vaasa
AY372 Oulu - Helsinki
AY509 Helsinki - Kuopio
AY983 Helsinki - Stockholm (Bromma)
AY917 Helsinki - Berlin
AY743 Helsinki - Warsaw
AY586 Kemi - Helsinki
AY57 Helsinki - Shanghai
AY266 Tampere - Helsinki
AY226 Turku - Helsinki
AY572 Jyväskylä - Helsinki
AY114 Tallinn - Helsinki
AY315 Helsinki - Vaasa
AY515 Helsinki - Kuopio
AY595 Helsinki - Kokkola
AY105 Helsinki - Tallinn
AY368 Oulu - Helsinki
AY490 Joensuu - Helsinki
AY326 Vaasa - Helsinki
AY638 Stockholm - Helsinki
AY510 Kuopio - Helsinki
AY566 Kajaani - Helsinki
AY126 Riga - Helsinki
AY664 Copenhagen - Helsinki
AY678 Gothenburg - Helsinki
AY660 Oslo - Helsinki
AY984 Stockholm (Bromma) - Helsinki
AY106 Tallinn - Helsinki
AY134 Vilnius - Helsinki
AY316 Vaasa - Helsinki
AY516 Kuopio - Helsinki
AY596 Kokkola - Helsinki
AY814 Brussels - Helsinki
AY744 Warsaw - Helsinki
AY918 Berlin - Helsinki
AY938 Manchester - Helsinki
AY834 London - Helsinki
AY870 Geneve - Helsinki

The strike affects also catering services and baggage handling

Finnair’s on-board meal and drink service will also be limited during the strike; only water and juice can be served on domestic and Europe flights. The delivery of pre-order meals and other products will also be significantly restricted.

Finnair recommends customers to travel only with hand luggage on Friday March 10, if possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed.

Longer waiting times are unfortunately expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages.

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Strike and support strikes will have a significant impact on Finnair flights on Sunday March 5 and Monday March 6

5 March 2017

The strikes and support strikes taking place on Monday, March 6, between 3am and 9am will have a significant impact on Finnair’s operations despite the fact that Finnair is not in any way a party to the labour dispute between the Finnish Aviation Union (IAU) and the service sector employer union, Palta. Critical ground handling services, provided by Finnair’s subcontractors, are expected to be very limited or not available at all.

Finnair is forced to cancel the following flights on Sunday, March 5, and on Monday, March 6. Flights are also expected to be delayed on Monday.

Cancelled flights are:

On Sunday
AY327 Helsinki – Vaasa
AY229 Helsinki – Turku
AY269 Helsinki – Tampere
AY575 Helsinki – Jyväskylä
AY517 Helsinki – Kuopio

On Monday
AY320 Vaasa – Helsinki
AY230 Turku – Helsinki
AY270 Tampere – Helsinki
AY574 Jyväskylä – Helsinki
AY522 Kuopio – Helsinki
AY671 and AY672 Helsinki – Gothenburg – Helsinki
AY211 Helsinki – Kokkola – Tampere – Helsinki
AY503 and AY504 Helsinki – Kuopio – Helsinki
AY215 Helsinki – Mariehamn – Turku – Helsinki
AY363 and AY364 Helsinki – Oulu – Helsinki

Finnair will inform customers booked on these flights directly with text messages and by email. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Customers whose flights won’t be operated due to the strike or support strike can either

• seek ticket refund
• change their travel date until March 20 without extra charges, according to seat availability

We're sorry for the inconvenience the cancellation causes you!

Customers travelling on Monday March 6 should prepare for flight delays during the whole day.

Finnair’s on-board meal and drink service will also be limited due to the strike. Only water can be served on domestic and European flights. The delivery of pre-order meals and other products will also be significantly restricted.

Finnair recommends customers to travel only with hand luggage whenever possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed.

Longer waiting times are expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages.

Finnair Passenger Rights.

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Possible air traffic strikes may cause congestion at Helsinki Airport

2 March 2017

The Finnish Aviation Labour Union (IAU) has issued strike notices concerning the ground handling operations and security control services for the following time periods: 03.3.2017 at 14 - 19 pm, 06.3.2017 at 03 - 09 am, 10.3.2017 at 15 - 19 pm and 14.3.2017 at 03 - 09 am.

Finnair is not part of the dispute and Finnair flights would not be affected, but the security check could take longer than normally at Helsinki Airport.

We are monitoring the situation and any changes will be updated on this page.

Executive order on entry restrictions to the US has been suspended

4 February 2017

Finnair has received confirmation from US Customs and Border Protection that the Executive Order issued from the White House on entry restrictions of nationalities of 7 countries has been suspended. The suspension will be in effect until the legality of the EO has been decided in court.

This means that nationals of Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen holding valid US visas will, with immediate effect, be allowed to enter the US.

We are monitoring the situation and any changes or new instructions from the US authorities will be updated on this page. 

Finnair extends the lease of an Airbus 330 from Iberia for its Miami route

5 January 2017

Due to operative reasons Finnair uses leased aircraft and crew from Spanish airline Iberia on the Helsinki – Miami route from 10 January to 1 May 2017. The flight schedule remains the same, and this does not require any action from the customers. We have a good experience of the co-operation with Iberia from 2014 when the company operated some of our flights to/from New York. 

The aircraft is a three years old A330-300. The English speaking crew comes from Iberia, and two Finnair cabin crew members join the crew to support the customer service. As of 1 February, the cockpit crew comes from Iberia and the cabin crew comes from Finnair. The meal concept on board is the Finnair meal concept. There is a personal entertainment system and Iberia's chargeable internet connection both in Economy and Business class. Business class has full flat seats.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by pre-departure email 30, 15 and 1 day before your flight. Please check from Manage booking that we have your current contact information.  

Due to the change in flight operator:

* You can be rerouted on other oneworld carriers according to seat availability.

* You are entitled to a ticket refund if you choose not to travel. 

* You can change your trip free of charge for dates between 2 May and 31 May 2017 according to seat availability. 

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have purchased your ticket from another airline or from a travel agent, please contact them directly. Finnair Passenger Rights.

Unfortunately there are no Economy Comfort seats in the aircraft. If you have purchased an Economy Comfort seat, we will re-seat you to a seat with more leg space. If no such seats are available, we will refund the amount paid to your credit card. This does not require any action from you. If you have purchased any other seat, you will automatically be re-seated to a similar seat.  

We are sorry for the inconvenience the change in flight operator may cause you.

Possible flight cancellations due to working restrictions set by pilots’ union

1 January 2017 

Finnair is preparing for possible flight cancellations due to working restrictions set by the Finnish Pilots’ Association. Finnair has been forced to cancel several flights, and may need to cancel some more flights within next days for example if a pilot becomes ill and there aren’t enough standby and management pilots to fill the position. Collective labor agreement negotiations are  ongoing between Finnair and the pilot union to reach solution. 

We inform customers of flight cancellations and delays directly via text messages. Please check that we have your correct contact information at Manage booking  so that our text message reaches you well. You can also check up to date flight information on this page.

If your flight is cancelled, you can 

• postpone the trip free of charge between 1 January and 31 March, 2017 according to seat availability.
• fill in a refund application in order to get a refund of the ticket fare.

Oulu Airport runway maintenance will have an effect on Finnair flights

30 December 2016

Due to the runway maintenance the Oulu Airport will be closed from 25 June to 31 July 2017. During that period Finnair flights to Oulu will operate to Kemi Airport instead. Also before and after the airport closure from 2 May to 25 June and from 31 July to 1 September flights AY361 and AY359 will mostly operate to Kemi Airport instead of Oulu.

From Kemi Airport there is a bus connection to Oulu. Read more.

We inform customers of schedule changes and any possible flight cancellations by sending them text messages and e-mails. Please check from Manage booking that we have your current contact information, so that the messages can reach you.

Tickets will be updated automatically and this does not require any action from you. If the new routing does not suit your travel plans, you can:

• change your trip free of charge for dates between 1 May and 15 September 2017 according to seat availability.
• change your flight to Rovaniemi, Kuusamo, Kittilä or Ivalo according to seat availability (no bus transportation between new destination and Oulu).
• cancel your reservation and get a ticket refund.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. Finnair Passenger Rights.

We are sorry for the inconvenience!

Checklist for Christmas travelers

19 December 2016

Holiday season increases the number of passengers at Helsinki Airport. Passengers are advised to check-in and pay for possible extra bag fees on our website the previous day.

Please arrive to the airport well before your flight as there may be queues for the bag drop and the security check. You can also bring your baggage to the airport already on the previous evening. Baggage can be dropped off between 18:00 and 21:30 (except 24 December). One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.

Baggage

The baggage allowance is marked on your ticket: e.g. 1 PC means that you are allowed to check in one bag max. 23 kg or a snowboard bag/ski bag up to 23 kg and 220 cm free of charge. Read more about travelling with sports equipment here.

With our Baggage Allowance Calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance. If you pay for extra baggage via Manage booking, it’ll cost you less than if you pay at the airport.

Please check also your carry-on baggage allowance. Due to the limited space on board it’s important that your carry-on baggage is within the size and weight limits. Read more.

Restricted items

Please note that for safety and security reasons, certain items are not allowed on board as carry-on baggage, and some items are not permitted aboard the aircraft even as checked baggage. E.g. all lithium batteries are restricted dangerous goods. Read more.

Advance check-in

Check-in may be completed 36 hours before flight departure either online or with our mobile application. Download Finnair app (iOS or Android).

Helsinki Airport lounges

24.12. Schengen lounge from 5.30 a.m.–4.30 p.m., Non-Schengen lounge from 2 p.m. to 6 p.m., Premium from 5.30 a.m. to 8.30
25.12. Schengen and Non-Schengen closed, Premium from noon to 8.45 p.m.
31.12. Schengen lounge from 5.30 a.m. to 5.30 p.m.

Happy Holidays!

Flights to/from Samara this winter

19 December 2016

Due to operational reasons Finnair flights to/from Samara between 17 January and 26 March 2017 have been cancelled.

We inform customers of flight cancellations by sending e-mails. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Due to the cancellation:

• you can change your travel dates free of charge for +/- 2 weeks of above mentioned dates according to seat availability.
• you can be rerouted on other oneworld carriers according to seat availability.
• you are entitled to a ticket refund if you choose not to travel.

You can change or cancel your trip by contacting our customer service or your travel agency. Rerouting options are unfortunately very limited. Finnair Passenger Rights.

We're sorry for the inconvenience the cancellation causes you!

Small vehicles powered by lithium batteries forbidden

15 December 2015

Finnair and many other airlines are restricting the carriage of vehicles powered by lithium batteries. Starting 16 December 2015, customers on Finnair flights are due to security reasons not allowed to transport electrically powered vehicles running on lithium ion batteries (e.g. Hoverboard, mini - Segway, AirWheel, Solowheel) as checked baggage or carry-on baggage. The large lithium batteries used in these vehicles are associated with potential fire risks.

If the customer brings an electrically powered vehicle to the airport, it is his/her responsibility to arrange disposal of the item prior to boarding. Due to the fire risk Finnair cannot store it.

The above restrictions also apply to interline transit passengers with connection to Finnair flights.  

Instructions for carrying lithium batteries on Finnair flights

Finnair leases an aircraft for Miami route from 10 to 31 January

9 December 2016

Due to operative reasons Finnair uses leased aircraft and crew from Spanish airline Iberia on the Helsinki – Miami route from 10 January to 31 January 2017. The flight schedule remains the same, and this does not require any action from the customers. We have a good experience of the co-operation with Iberia from 2014 when the company operated some of our flights to/from New York. 

The aircraft is a three years old A330-300. The English speaking crew comes from Iberia, and two Finnair cabin crew members join the crew to support the customer service. The meal concept on board is the Finnair meal concept. There is a personal entertainment system and Iberia's chargeable internet connection both in Economy and Business class. Business class has full flat seats.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by pre-departure email 30, 15 and 1 day before your flight. Please check from Manage booking that we have your current contact information. 

Due to the change in flight operator:

* You can be rerouted on other oneworld carriers according to seat availability.

* You are entitled to a ticket refund if you choose not to travel. 

* You can change your trip free of charge for dates between 1 February and 28 February 2017 according to seat availability.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have purchased your ticket from another airline or from a travel agent, please contact them directly. Finnair Passenger Rights.

Unfortunately there are no Economy Comfort seats in the aircraft. If you have purchased an Economy Comfort seat, we will re-seat you to a seat with more leg space. If no such seats are available, we will refund the amount paid to your credit card. This does not require any action from you. If you have purchased any other seat, you will automatically be re-seated to a similar seat. 

We are sorry for the inconvenience the change in flight operator may cause you.

Aircraft from Jettime and DOT may be used on Finnair's domestic and European routes

2 December 2016

Finnair has leased one aircraft and crew from both Jettime and DOT starting 29 November to cover for the shortage of pilots during the working restrictions set by the pilots' union. The aircraft and crew will be used for example in situations where a flight otherwise would have to be cancelled due to crew sick leave or other reason, and it may be used on Finnair's domestic and European routes.  

The Jettime aircraft is a Boeing B737-700 and the DOT aircraft is an Airbus 320. The whole crew will come from the respective airlines, and one Finnair cabin crew member will join the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). There are no in-flight sales, but all pre-ordered goods will be delivered. The flight schedules remain the same, and the lease does not require any action from the customers.

Finnair continues to seek an agreement with the pilots' union on the new collective labour agreement. Finnair does its utmost to be able to fly all flights as planned, and to avoid cancellations. We regret any inconvenience this may cause to our customers.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. Passenger rights. 

Finnair prepares for possible flight cancellations due to working restrictions set by pilots’ union

28 November 2016

Finnair is preparing for possible flight cancellations due to working restrictions set by the Finnish Pilots’ Association. In unforeseen cases, Finnair might not have pilots to operate certain flights due to the restrictions. Finnair may need to cancel a flight for example if a pilot becomes ill and there aren’t enough standby and management pilots to fill the position. Collective labor agreement negotiations are  ongoing between Finnair and the pilot union to reach solution. 

We inform customers of flight cancellations and delays directly via text messages. Please check that we have your correct contact information at Manage booking  so that our text message reaches you well. You can also check up to date flight information on this page.

If your flight is cancelled, you can 

• postpone the trip free of charge between 28 November and 21 December, 2016 or between 1 January and 31 March, 2017 according to seat availability.
• fill in a refund application in order to get a refund of the ticket fare.

Flights to/from Chongqing from 11 January to 2 May 2017

27 October 2016

Due to operational reasons Finnair flights to/from Chongqing between 11 January and 2 May 2017 have been cancelled.

We inform customers of flight cancellations by sending e-mails. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Due to the cancellation:

• you can change your travel dates free of charge for dates before or after the cancellation period according to seat availability. Last travelling date 30 June 2017.
• you can be rerouted on other oneworld carriers according to seat availability.
• you can travel to/from Shanghai, Beijing or Hong Kong (Finnair operated flights)
• you are entitled to a ticket refund if you choose not to travel.

You can change or cancel your trip by contacting our customer service or your travel agency. Finnair Passenger Rights.

We're sorry for the inconvenience the cancellation causes you!

Finnair leases an aircraft for New York route from 3 November to 8 January

24 October 2016

Due to operative reasons Finnair uses leased aircraft and crew from Portuguese airline Hi Fly on the Helsinki – New York route from 3 November 2016 to 8 January 2017. The flight schedule remains the same, and this does not require any action from the customers. We have a good experience of the co-operation with Hi Fly from last summer when the company operated our flights to/from Miami. 

The aircraft is an A340-300. The English speaking crew comes from Hi Fly, and two Finnair cabin crew members join the crew to support the customer service. The meal concept on board is the Finnair meal concept. There is a personal entertainment system both in Economy and Business classes with limited content. Business class has full flat seats.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information.

Due to the change in flight operator:

* You can change your trip free of charge for dates between 24 October and 2 November 2016 or 9 January and 12 February 2017 according to seat availability.

* You can be rerouted on other oneworld carriers according to seat availability.

* You are entitled to a ticket refund if you choose not to travel.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have purchased your ticket from another airline or from a travel agent, please contact them directly. Finnair Passenger Rights.

Unfortunately there are no Economy Comfort seats in the aircraft. If you have purchased an Economy Comfort seat, we will re-seat you to a seat with more leg space. If no such seats are available, we will refund the amount paid to your credit card. This does not require any action from you. If you have purchased any other seat, you will automatically be re-seated to a similar seat.

We are sorry for the inconvenience the change in flight operator may cause you.

Samsung Galaxy Note7 devices prohibited on Finnair flights

15 October 2016

Starting 15 October 2016, due to security reasons customers on Finnair flights are not allowed to transport any Samsung Galaxy Note7 devices as checked baggage or carry-on baggage. The phones also cannot be shipped as air cargo.

The above restrictions also apply to interline transit passengers with connection to Finnair flights.  

ATR from DOT may be used on Finnair's domestic and European routes for a limited time period

Finnair has leased an ATR aircraft and crew from DOT, a subsidiary of Danish Air Transport , for a limited time period starting of Oct 10, to cover for the shortage of pilots at Norra, which operates a part of Finnair's traffic in Finland and in Europe. The aircraft and crew will be used for example in situations where a flight otherwise would have to be cancelled due to crew sick leave or other reason, and it may be used on Finnair's domestic and European routes.  

Finnair has had to cancel several domestic flights due to a pilot shortage at Norra, which operates a part of Finnair's traffic. Norra is undergoing collective labour agreement negotiations with the pilots' union. In September, the pilots' union prohibited overtime work, coming to work from a day off and changes in work schedules for its members. The situation has led into several domestic flight cancellations with a short notice, when Norra has not been for example able to replace a sick pilot. 

Norra continues to seek an agreement with the pilots' union on the new collective labour agreement. Finnair does its utmost to be able to fly all flights as planned, and to avoid cancellations. 

We regret any inconvenience this may cause to our customers. If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. Passenger rights.

Changes in domestic flights during winter season 2016-2017

Some of Norra operated domestic flights in Finland will be flown as triangle routes during winter season 2016-2017. The triangle routes are:

From Monday to Friday:

Helsinki-Kajaani-Jyväskylä
AY563 Helsinki 11:55 – Kajaani 13:15
AY202 Kajaani 13:40 – Jyväskylä 14:25
AY202 Jyväskylä 14:45 – Helsinki 15:30

Helsinki-Maarianhamina-Turku
AY579 Helsinki 08:35 – Maarianhamina 09:30
AY216 Maarianhamina 09:50 – Turku 10:25
AY216 Turku 10:45 – Helsinki 11:20

Helsinki-Kokkola-Tampere
AY591 Helsinki 08:10 – Kokkola 09:20
AY212 Kokkola 09:40 – Tampere 10:30
AY212 Tampere 10:50 – Helsinki 11:25

On Saturday and Sundays:

Helsinki-Kokkola-Jyväskylä
AY593 Helsinki 12:05 – Kokkola 13:15
AY206 Kokkola 13:40 – Jyväskylä 14:25
AY206 Jyväskylä 14:45 – Helsinki 15:30

Helsinki-Jyväskylä-Kokkola
AY207 Helsinki 15:55 – Jyväskylä 16:40
AY207 Jyväskylä 17:00 – Kokkola 17:45
AY596 Kokkola 18:10 – Helsinki 19:20

Flights to/from Kazan and Samara in October

02 September 2016

Due to operational reasons Finnair flights to/from Kazan between 3 and 22 October 2016 and to/from Samara between 2 and 24 October 2016 have been cancelled.

We inform customers of flight cancellations by sending them e-mails. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Due to the cancellation:

• you can change your travel dates free of charge for +/- 2 weeks of above mentioned dates according to seat availability.
• you can be rerouted on other oneworld carriers according to seat availability.
• you are entitled to a ticket refund if you choose not to travel.

You can change or cancel your trip by contacting our customer service or your travel agency. If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight here. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you purchased the flight ticket from another airline or from a travel agent, please contact them for the refund. Rerouting options are unfortunately very limited. FinnairPassenger Rights.

We're sorry for the inconvenience the cancellation causes you!

Cityjet will operate Norra flights to Warsaw, Billund and Geneva in August and September

21 July 2016, updated 15 August 2016

Due to Norra cockpit crew shortage Finnair uses leased aircraft and crew from Irish airline CityJet on Warsaw, Billund and Geneva routes from 15 August to 14 September 2016. The flight schedules remain the same, and the lease does not require any action from the customers.

The aircraft is Sukhoi Superjet 100 (SSJ100). English speaking crew comes from CityJet, and one Norra cabin crew member joins the crew to support the customer service. The service concept is Finnair’s service concept (meals and in-flight sales). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the operating aircraft in pre-departure email. Please check from Manage booking that we have your current contact information.

Due to the change in flight operator:

• you can postpone your trip free of charge for dates between 1 September and 1 October, 2016 according to seat availability.
• you can be rerouted on other oneworld carriers according to seat availability.
• you are entitled to a ticket refund if you choose not to travel.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. Finnair Passenger Rights.

We are sorry for the inconvenience the change in flight operator may cause you.

Finnair leases an aircraft for Miami route from 7 July to 16 August

Due to operative reasons Finnair uses leased aircraft and crew from Portuguese airline Hifly on the Helsinki - Miami route from 7 July to 16 August 2016. The flight schedule remains the same, and this does not require any action from the customers.

The aircraft is an A340-300. The English speaking crew comes from Hifly, and two Finnair cabin crew members join the crew to support the customer service. The meal concept on board is the Finnair meal concept. Business class has full flat seats. There is a personal entertainment system both in Economy and Business classes with limited content in English. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information.

Due to the change in flight operator:

• You can postpone your trip free of charge for dates between 28 June and 6 July or 17 August and 30 September 2016 according to seat availability.
• You can be rerouted on other  oneworld carriers according to seat availability.
• You are entitled to a ticket refund if you choose not to travel.

If you wish to change or cancel your flight, kindly contact Finnair CustomerService. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebookpages. If you have purchased your ticket from another airline or from a travel agent, please contact them directly. FinnairPassenger Rights.

Unfortunately there are no Economy Comfort seats in the aircraft. If you have purchased an Economy Comfort seat, we will re-seat you to a seat with more leg space. If no such seats are available, we will refund the amount paid to your credit card. This does not require any action from you. If you have purchased any other seat, you will automatically be re-seated to a similar seat.
 
We are sorry for the inconvenience the change in flight operator may cause you.

Flights to Antalya and Gazipasa

Finnair flies to and from Antalya and Gazipasa normally at the moment.

If there are changes to our flights, we inform customers of flight cancellations and delays by sending them text messages directly. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you.

Customers who have purchased Finnair flight ticket to these destinations with departure date 16-17JUL can:

• postpone their travel until 17AUG2016
• change destination to another European destination. If the fare is higher, the difference is collected. If the fare is lower, the difference is not refunded. Travel is possible until 17AUG2016.

People who have bought a package tour need to contact their travel agency directly.

You can change your ticket by contacting our customer service. We are sorry that our customer service may be congested.

Reminder about travel documents

26 June 2016

Please check in good time before holidays that your passport is valid the time that the destination country requires; some countries require that the passport is valid even six months after the return flight. Information about the requirements is available here. Also the destination country's embassy can provide you more information.

At the same time we want to remind that since 1 April 2016 people travelling to the US without a visa under the Visa Waiver Program must have an electronic passport (e-passport contains a chip). It is not possible to travel to the US without a visa if you have a temporary passport. Read more.

In addition, when traveling to France, please carry with you a valid passport or an identity card complying with EU standards, because the French border guards are carrying out document checks even on flights arriving from another Schengen country.

Flights to/from Delhi cancelled from 5 to 10 July 2016

23 June 2016 9.30 am

Due to operational reasons Finnair flights from 5 to 10 July 2016 have been cancelled (HEL-DEL AY021 on 05/07/09JUL and DEL-HEL AY022 on 06/08/10JUL).

We inform customers of flight cancellations by sending them text messages and/or e-mails. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you.

Due to the cancellation:

• you can change your trip once free of charge for 7 days before/after your original flight dates according to seat availability.
• you can be rerouted on other oneworld carriers according to seat availability.
• you are entitled to a ticket refund if you choose not to travel.

You can cancel or change your ticket by contacting our customerservice or your travel agency. If you have bought your ticket from Finnair, you can apply for a refund of a cancelled flight here. We also serve our customers on Twitter @FinnairHelps and on FinnairFacebook pages. Finnair Passenger Rights.

We're truly sorry for the inconvenience the cancellation causes you!

The launch schedule for A350 service

22 June 2016

According to the expected delivery schedules of Finnair's first few A350 aircraft, the following routes are served with A350 aircraft:

• All flights to/from Bangkok
• All flights to/from Shanghai
• All flights to/from Hong Kong
• All flights to/from Beijing starting 9 May 2016
• All flights to/from Seoul between 5 July and 15 October
• All flights to/from Singapore starting 16 October

Finnair reserved the right to make aircraft changes for operational reasons. Therefore normal ticket rules for changes and cancellations apply regardless of the aircraft type. Finnair Passenger Rights.

Norra flights to/from Kajaani in July

20 June 2016

During 04 July – 01 August 2016 there will be the following cancellations on Norra operated flights to/from Kajaani:

Mon, Thu and Sun between 04 and 31 July, the late evening flight AY567 to Kajaani will be cancelled.
Tue and Wed between 05 and 13 July, the late evening flight AY567 to Kajaani will be cancelled.
Mon, Tue and Fri between 05 July and 01 August, the flight AY568 from Kajaani will be cancelled.
Wed and Thu between 06 July and 14 July, the flight AY568 from Kajaani will be cancelled.

Affected customers will be informed of the flight cancellations by text message or email. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you.

Jettime will operate some Norra flights to Krakow, Prague and Venice in July and August

13 June 2016

Due to pilot capacity issues at Norra who operates a part of Finnair’s domestic and European traffic, Finnair will use an aircraft and crew leased from Jettime Oy, a subsidiary of Danish airline Jet Time between 7 July and 31 August, 2016. The aircraft will operate some flights to/from Krakow, Prague and Venice.

The aircraft is Boeing B737-700 and the whole crew comes from Jettime, and one Norra cabin crew member joins the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat. There’s no in-flight sales, but all pre-ordered goods will be delivered.

The flight schedules remain the same, and the lease does not require any action from the customers.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information.

Due to the change in flight operator:

• you can postpone your trip free of charge for dates between 1 September and 1 October, 2016 according to seat availability.
• you can be rerouted on other oneworld carriers according to seat availability.
• you are entitled to a ticket refund if you choose not to travel.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. Finnair Passenger Rights.

Flights operated by Jet Time have only economy class. If you have purchased a business class ticket, you can use the options above, or if you decide to fly in economy class, you are entitled to a partial refund of the ticket fare. If you have used Finnair Plus points for upgrade, points will be refunded to your account. Please fill in the feedback form after the journey.

We are sorry for the inconvenience the change in flight operator may cause you.

Finnish Cabin Crew strike warning withdrawn

13 June 2016 18.30 (UTC+2)

Finnish Cabin Crew Union SLSY and Palta have reached a tentative agreement and the strike warning for 16 June, 2016 has been withdrawn. 

Flights operate normally.

We are sorry for the uncertainty the situation caused to our customers.

Norra flights to/from Tampere and Jyväskylä in July

9 June 2016

During July there will be the following changes on Norra operated flights to/from Tampere and Jyväskylä:

Mon-Thu and Sun between 3 and 31 July late evening flight to Jyväskylä will operate via Tampere with the flight number AY4705:
Helsinki-Tampere 23.45-00.20 (+1)
Tampere-Jyväskylä 00.40-01.05

Mon-Fri between 4 July and 1 August early morning flight from Jyväskylä to Helsinki will operate via Tampere with the flight number AY4706:
Jyväskylä-Tampere 05.30-05.55
Tampere-Helsinki 06.15-06.50

We inform customers of schedule changes by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you.

Finnair Plc
Customer Service

Flights to Svalbard cancelled

31 March 2016

Unfortunately we have to cancel our flights to Svalbard, Norway, scheduled for summer 2016. The cancellation is due to unexpected issues related to getting the necessary route permit.

We inform customers of flight cancellations by sending them text messages. We ask you to kindly check from Managebooking that we have your current contact information, so that the text messages can reach you.

Due to the cancellation you can get a full refund of your ticket or we can try to find you alternative flights. As rerouting possibilities are very limited you may as well choose to travel to Finnish Lapland or Oslo or Bergen in Norway. You can cancel or change your ticket by contacting our customer service or your travel agency. If you have bought your ticket from Finnair, you can apply for a refund of a cancelled flight here. We also serve our customers on Twitter @FinnairHelps and onFinnair Facebook pages.

We're sorry for the inconvenience the cancellation causes you!

Passenger rights.

airberlin will operate some Finnair flights within Europe between May 2016 and April 2017

Due to operative reasons Finnair leases two almost brand new Airbus A321 aircrafts with pilots from German airline airberlin between May 2016 and April 2017. During that time some Finnair flights to and from Amsterdam, Berlin, Copenhagen, Dubrovnik, Düsseldorf, Ljubljana, Malaga, Split, Vienna and Zurich will be operated by airberlin.

The whole cabin crew comes from Finnair and the service concept (meals and inflight sales) is the Finnair service concept.

The flight schedules remain the same, and this flight operator change does not require any action from the customers.

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft in pre-departure emails. Please check from Manage booking that we have your current contact information.

Due to the change in flight operator:

• you can change your flight to a Finnair operated flight for dates between May 2016 and April 2017 according to seat availability and your ticket validity (same destination).
• you are entitled to a ticket refund if you choose not to travel.

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. Finnair Passenger Rights.

We are sorry for the inconvenience that the flight operator change may cause you.

Canadian eTA requirement compulsory effective 15MAR 2016

15 February, 2016

Please take note that effective 15 March 2016 obtaining a Canadian Electronic Travel Authorization (eTA) will be compulsory for all passengers who are eligible to travel to Canada without a visa. Nationals of Canada and USA are eTA exempt and passengers who travel with a visa are eTA exempt as well. More information on the Canadian eTA is available at: http://www.cic.gc.ca/english/visit/eta.asp .

Finnair Customer care

FlyNiki will operate some Finnair flights to Munich and Zurich in February

FlyNiki will operate some Finnair flightsto Berlin and Vienna in February and March