Who do I contact if I have lost property at an airport or on board a Finnair flight? | Finnair Netherlands
Frequently asked questions

Who do I contact if I have lost property at an airport or on board a Finnair flight?

If you have accidentally left a personal item: 

On our aircraft in Finland

The item will be handed over to Suomen Löytötavarapalvelu (Lost and Found service). Please visit their website for contact information.

Please note that if the lost item is a passport, it will be given to Finnish Border Control.

Tobacco products, alcohol, and other duty-free items left on the aircraft are given to Helsinki Airport Customs Passenger Control. Please contact them via phone at +358 9 6141

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Suomen Löytötavarapalvelu. Please visit their website for contact information.  

At Helsinki Airport

All items found at the terminals or parking areas of the airport are taken to Excess Baggage Company service desk.  
You can enquire about your lost item from the Excess Baggage Company by phone +358 9 81 71 19 68 or e-mail helsinki@excess-baggage.com

At other airports

If you have left a personal item at any other airport, please contact the airport in question.

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