Finnair Plus rules

Finnair Plus is Finnair’s loyalty programme that rewards you for flying with us and using our Partner services. The membership is free of charge.

As a member, you can:

• Collect Avios when you fly with us and use our Partner services
• Use your Avios for flight awards, upgrades, and other rewards
• Progress through membership tiers (Basic, Silver, Gold, Platinum, Platinum Lumo) to unlock additional benefits
• Enjoy exclusive member privileges based on your tier level
• Reach a lifetime membership (lifetime Gold and lifetime Platinum) and gain access to lifetime benefits corresponding to the lifetime tier level

These Terms and Conditions explain how the Finnair Plus loyalty programme works and your rights and responsibilities as a Finnair Plus member.

1.1 Introduction and Acceptance

These Terms and Conditions (“Terms”) govern participation in Finnair’s Finnair Plus loyalty programme (“Finnair Plus”). By enrolling in the Finnair Plus, holding an Active Account, taking advantage and using the Finnair Plus membership, including the Membership Card, or redeeming any Avios or Benefits, you accept these Terms and agree to comply with them as updated from time to time in accordance with Section 10.5. For information on the collection and use of personal data, see Section 5 (Data Protection) and our Privacy Notice.

Finnair Plus is managed and operated by:

Finnair Plc

Business ID: 0108023-3

Tietotie 9

01530 Vantaa, Finland 

This Section explains the key terms used throughout these Terms. We’ve written them in plain language to make them easier to understand.

3.1 Finnair’s Rights

Finnair reserves the right to interpret, modify, suspend, or terminate any aspect of Finnair Plus. Such changes may include, but are not limited to, adjustments to Avios and Tier Points accrual rates, redemption rates, Tiers, Partner relationships, or available Awards and Benefits. When the law requires, or when we make material changes to Finnair Plus, Finnair will give you reasonable advance notice and the opportunity to continue as a Member under the amended Terms, so that you may use benefits already accrued before the change takes effect.  

3.2 Partner Services

Finnair is not responsible for the quality, safety, delivery or fulfilment of products or services offered by Partners. Each Partner is independently responsible for meeting its obligations to Members under applicable law and contract.

3.3 Targeted Offers

As an inseparable part of Finnair Plus, Finnair may provide targeted promotions or Benefits to specific Members or Member groups based on factors such as travel history, Tier status, geographic location, or other criteria. Such targeted offers are discretionary, do not create any right of entitlement, and may be altered or withdrawn at any time without notice. Any personal data processing related will be carried out in accordance with our Privacy Notice. 

4.1 Eligibility and Enrolment

Any legally competent natural person may apply to become a Member. Finnair Plus membership is free of charge.

Corporate entities, associations, or groups are not eligible to become members of Finnair Plus but may apply to the Finnair for Business programme.

How to Join Finnair Plus

Applications may be submitted via finnair.com or through any other channels we provide. Membership begins once your details are registered in the Finnair Plus system and you have verified your Account via e-mail to complete enrolment. Your personal 12-month Tracking Period for Tier qualification begins at this time. 

How to Join Finnair Plus Junior (aged 2-17):

A child may only become a Member if a guardian applies on their behalf. The guardian must:

• Be a Member themselves
• Provide their own contact information during the application process
• Take responsibility for the Junior Member’s Account security (including username and password), Avios usage, and compliance with these Terms until the Junior Member turns 18

4.2 Account and Membership Card  

Upon enrolment, each Member is assigned a unique membership number and issued a Membership Card in the Finnair mobile app. The Membership Card is not a payment card and cannot be used as a form of payment. Only one person may be registered under a membership number at any time. For information on the collection and use of personal data, see Section 5 (Data Protection) and our Privacy Notice.

Members are responsible for keeping their login credentials secure and confidential. Finnair is not liable for losses from unauthorised Account access unless caused by Finnair’s gross negligence.

4.3 Member Responsibilities

As a Member you must:

• Keep your contact details accurate and up to date at all times
• Monitor your Account and Finnair Plus related communications for any changes in Finnair Plus and these Terms
• Review your Avios and Tier Points balance and transaction history via the Finnair website or mobile app

The Avios and Tier Point balances shown in your Account reflect only approved transactions. Finnair reserves the right to correct any errors and to remove Avios, Tier Points, or other Benefits credited to an Account incorrectly.

4.4 Membership Tiers

Full details of Tier requirements and Benefits are available at finnair.com.

Your Tier is determined by the number of Tier Points collected during your personal 12-month Tracking Period.

All Tier points you’ve collected during your Finnair Plus membership are counted toward your Lifetime Tier point balance. Once you have reached a Lifetime Tier, you can always enjoy the Benefits of the Tier.

Finnair’s Right to Modify Tiers

Finnair reserves the right to:

• Alter the Benefits associated with each Tier
• Change the Tier system, including the number of Tier Points required for each Tier
• Remove the Tier system entirely

5.1 Overview

This section summarises our processing of your personal data in connection with Finnair Plus. More detailed information can be found in the Privacy Notice.

If you do not find what you are looking for, you may contact the Finnair Group Data Privacy Officer (who acts as the Data Protection Officer for the purposes of the GDPR): privacy@finnair.com or Finnair Data Privacy Officer, PO BOX 15, 01053 FINNAIR, FINLAND.

5.2 What Data We Process

• Member data: Your first name, last name, email address, phone number, and country or region. You may also choose to provide or otherwise share additional information, including travel document data (such as passport information), payment card information, household or family size, profession or occupation, employer details (including employer name, address and work telephone number). We will also process Avios and tier points information, seat and meal preferences, information on the use of lounge, check-in, baggage handling and other airport services, as well as information relating to marketing communications, campaigns and Finnair Plus status statements sent to you. If you enrol a child as a Finnair Plus Junior Member, we also process the guardian's identification and contact information as described in Section 4.1.
• Member’s additional personal identification information: Your membership number, date of birth, gender. We will only process your postal address information if you have given that information to us.  
• Member’s travel profile and interests: Information related to your preferences and interests as a Member if you have given that information to us.  
• Finnair Plus membership data: Information about the date of becoming a Member, your tier status, and personal tracking period in Finnair Plus. We will also process data about how much you have spent as a Member and if you have faced some disruptions during your journeys as a Member. We will also process the information about whether you have a credit card related to Finnair Plus, and whether you have linked your Account with another loyalty programme.  
• Alliance Partners’ loyalty programme data: identification and contact data, frequent flyer number, programme and tier information, reservation and ticket information, special assistance requests, payment data and name and phone number of emergency contacts.  
• Communication settings: information on consents and other legal bases for digital marketing as well as your marketing preferences, opt-outs and objections.  
• Interaction data: Data about your interactions with our marketing communications (e.g. open rates, click-through rates).

5.3 How We Use Your Personal Data

We process personal data in accordance with the European Union General Data Protection Regulation (GDPR) and other applicable data protection legislation. Finnair takes appropriate technical and organisational measures to ensure the security of your personal data and protect it against loss or unlawful use.

In Finnair Plus, we process your personal data as follows:

A) Based on our contract with you (Art.6(1)(b) GDPR)

• Finnair Plus account transactions
• Finnair Plus profile data
• Communication to Members
• Events, contests and sweepstakes
• Finnair Plus partners

B) Our legitimate interest (Art. 6(1)(f) GDPR)

• Communication and engagement  
• Analytics
• Personalised advertising by sharing and matching your hashed data with third-party partners – (You can object to this at any time either in your Finnair Plus web profile or in Privacy Portal, accessible via the link in the Finnair app.)
• Background processes
• To personalise our marketing communications content  

C) Your consent (Art. 6(1)(a) GDPR)

• To deliver you marketing emails related to Finnair and Finnair Plus
• To deliver you marketing emails related to Finnair Plus partners and events – Finnair Plus partners are categorised to Travel, Financial and Retail partners and you can manage your consents to each category separately

D) Based on our legal obligations (Art. 6(1)(c) GDPR)

• Safety and security, and authority requirements (such as sharing data with border control, customs or tax authorities where required by law)
• Investigating and record-keeping in connection with fraud, misuse or breaches of these Terms, including under Section 9 

Your Key Privacy Rights:

• You have the right to access and be informed about the personal data we process about you
• You have the right to withdraw any consent you have previously given to us, as further described in Section 5.4
• You have the right to rectify or update inaccurate or incomplete personal data we have about you
• You may ask us to delete your personal data, and we will erase such data without undue delay, unless we have a lawful reason to continue processing the data
• You have the right to receive the personal data you have given to us in a structured and commonly used electronic format, and to independently transmit those data to a third party
• You may ask us to restrict the processing of your personal data or object such processing
• If you feel we have not handled your personal data correctly, you can contact the data protection supervisory authority and lodge a formal complaint

You can use your rights at privacy.finnair.com.

5.4 Withdrawal and Retention

You have the right to withdraw any consent you have previously given to us. As a Member, you can withdraw your consent and manage your marketing preferences either in your Finnair Plus web profile or in the Finnair Privacy Portal, accessible via the link in the Finnair app or via the link mentioned in our Privacy Notice at finnair.com.

The data of a Member is retained only for as long as necessary for the specific purpose for which it is processed, and in any event for no longer than ten (10) years, as further described in the Privacy Notice. In case no transactions have been registered on your account during the last ten (10) years and consequently your Finnair Plus Avios have expired, your Member data will be deleted.

6.1 General Principles – The Basics

Avios can be used for: flights, travel extras, and products or services offered by Finnair Plus Partners. Current information about collecting and using Avios is available on finnair.com. Tier Points are separate from Avios and are used solely to determine your Tier status. Read more about Tier Points and Tiers and your progress through the Tiers at finnair.com.

How to Ensure You Receive Avios

To have Avios and Tier Points credited automatically to your Account, you must provide your membership number when making a reservation, add it to the booking before travel, or present your Membership Card when using Finnair Plus Partner services.

Important Rules About Collecting Avios

Avios can be collected only after membership has commenced. They are personal to the Member who travels or uses the qualifying service and have no monetary value and cannot be exchanged for money.

You only collect Avios when you personally use the service, not when you pay for someone else’s travel.

Only one Member can collect Avios from each service used (for example, Avios from hotel stays can only be credited to one Member).

6.2 Transfers and Restrictions

Avios may be transferred from one Finnair Plus Account to another via the Finnair Shop online platform, but not to a Finnair Plus Junior Member’s Account. Online transfers are possible only if the sender’s Account has been active for more than 90 days.

Avios can be collected in only one loyalty programme per activity and cannot be transferred to or from another loyalty programme unless explicitly permitted.

6.3 Collecting Avios from Flights  

Avios and Tier Points are credited based on flight segments actually flown and are based on the travel date stated on the ticket. They are not credited for unused, or cancelled flight segments, or for flight segments changed to an airline not participating in Finnair Plus.

If your membership number is provided at booking or check-in, Avios and Tier Points are generally credited within 1-4 weeks after the flown flight segment(s).

6.4 Finnair Flights

Avios and Tier Points are granted for all scheduled Finnair (AY) flights purchased at the official published fare, provided the Finnair carrier code (AY) appears on the ticket. Finnair reserves the right to determine which flights, fare types, and ticket classes qualify for accrual.

For Flights Booked on or After 9 March 2024

Avios are calculated from:

• the base fare
• the total price of eligible travel extras
• any airline surcharge identified as “Extra fee” in the booking price breakdown

What doesn’t earn Avios:  

• taxes
• other fees and charges
• airport or service charges
• purchases made on board
• travel extras for Award flights

The number of Avios collected per euro spent depends on your Tier, as published on finnair.com. Where revenue information is not available for technical reasons, Avios and Tier Points are calculated based on the ticket type or travel class and the distance flown.

For Finnair Codeshare Flights (AY2501–AY7000)

Booked between 9 March 2024 and 2 June 2025:

• Avios awarded based on ticket type or travel class and distance flown  
• See accrual tables on finnair.com

Booked on or after 3 June 2025:

• Avios based on the base fare and airline surcharge
• Travel extras do not earn Avios

Where revenue information is not available for technical reasons, Avios and Tier Points are calculated based on the ticket type or travel class and the distance flown.

For Finnair Leisure Flights (AY2001–AY2500) and Certain Scheduled Flights Sold by Third Parties

Finnair leisure flights (AY2001–2500) are flights operated by Finnair to which tour operators sell seats. 
Holiday packages are pre-arranged trips organised by a third-party tour operator, but where the flight is operated by Finnair (scheduled Finnair flights AY0001–AY2000 and AY7001–AY7500). These include packages by Aurinkomatkat, Apollomatkat, Tjäreborg, STS Alppimatkat and Toiviomatkat.

Avios are awarded in accordance with separate tables available on finnair.com.

Travel extras purchased in connection with these flights do not earn Avios.

Exception: If you book a flight+hotel package from tour operator you collect Avios and tier points for the flight part of the package (not from the hotel part). Your earning is based on how much money you spend on the flight, as with other Finnair flights.

What Doesn’t Earn Avios

Avios are not awarded for:

6.5 Partner Airline Flights

You collect Avios and Tier Points when you fly with any of our oneworld Partner Airlines. The flight must be marketed and operated by any oneworld airline.

Avios are also granted for flights on other Partner Airlines if the Partner Airline’s carrier code appears on the ticket as ‘MARKETING CARRIER’ and the flight segment is operated by the partner airline.

Avios are granted based on the travel class, booking class, and distance flown in miles. You can only collect Avios from booking classes listed in the tables on Finnair.com.

Tier Points are only granted for oneworld Partner Airline flights.

6.6 Tier Points  

In addition to Avios, Members earn Tier Points for Finnair and other oneworld airlines' scheduled flights. Tier Points enable you to progress through the Tiers of Finnair Plus. The accrual of Tier Points for flights is equivalent to Avios unless otherwise stated. 

6.7 Validity of Avios – Important Information

KEY RULE: Avios are valid for 18 months from your last Avios activity

Avios are valid for 18 months from the date of the last eligible transaction whether collecting or using Avios. Each eligible transaction extends the validity of your entire Avios balance by 18 months. However, exceptions may apply. More details about the validity and eligible transaction are available at finnair.com.

If no qualifying transaction occurs within 18 months, all unused Avios will expire automatically. If the value of the Avios about to expire is not minor, Finnair will give the Member reasonable prior notice and an opportunity to use or extend the balance before expiry.

Where to check: The expiration date can be viewed in your Account on finnair.com or in the Finnair app. Finnair is not obliged to issue individual notifications.

Important: As a rule, transferring Avios between accounts, or between Finnair Plus and another loyalty programme where permitted, does not extend their validity. However, some exceptions may apply for certain loyalty programmes.

6.8 Cancelled or Delayed Flights

For Finnair Flights

Avios and Tier Points are granted for Finnair flight segments cancelled or delayed for technical reasons, including rerouting for such reasons, provided you have an AY-coded ticket and a confirmed seat.

If you are rerouted to a flight segment operated by another airline, we will award you Avios and Tier Points based on your original Finnair flight segment. Avios and Tier Points can only be awarded for flight segments flown and only to a Finnair Plus account. In these cases, Avios and Tier Points are not awarded automatically. You can claim missing Avios through the Claim Missing Avios form available on finnair.com.

In cases of force majeure, such as adverse weather or other events beyond Finnair’s control, Avios or Tier Points are not granted, including when rerouting occurs due to such events.

If a delayed Finnair flight causes you to miss a connection with a Partner Airline, Avios and Tier Points are not granted for the Partner Airline flight.

For Partner Airline Flights

For flights operated by airlines other than Finnair, no Avios or Tier Points are credited for cancellations or delays, whether caused by technical reasons or force majeure or other reasons beyond the control of a Partner, and rerouting in such cases does not entitle you to Avios or Tier Points.

6.9 Claiming Missing Avios

Important: Some Partners do not allow retroactive claims at all, and others may limit the number of Avios awarded for certain services. Details of such restrictions are available on finnair.com or finnairshop.com.

Exception to the Rule: Flights Before Joining

Avios and Tier Points can normally be collected only after becoming a Member, but Finnair or Partner Airline flights flown before joining may be credited retroactively if it took place no more than six (6) months before enrolment to Finnair Plus. No Tier Points are credited for such retroactive transactions.

6.10 Non-Airline Partner Services

Finnair has agreements with Non-Airline Partners listed at finnairshop.com (Partner Airlines are listed at finnair.com). The number of Avios collected and any applicable restrictions are stated on those sites. Members cannot claim Avios or Awards if a cooperation agreement with a Non-Airline Partner has ended.

Co-branded Credit Cards

Finnair Plus co-branded credit cards earn Avios, and in some cases also Tier Points, for purchases in accordance with the issuing bank’s terms and conditions, available on the bank’s website. Avios may also be collected from other Partner services as agreed. Some restrictions may apply to the retroactive granting of Avios.

7.1 General Principles

When an Award is booked, the equivalent number of Avios or Benefits is deducted from your Account.

Important Restrictions

Awards cannot be converted into cash, nor can two or more overlapping Awards be taken at the same time. Lost, stolen, expired or unused Benefits, tickets, or Award vouchers are not compensated.

Finnair reserves the right to charge you retroactively for an Award if you did not have the required number of Avios or Benefits at the time of booking; in such cases, the charge is based on the current regular price of the Award, and a service fee will be collected.

Finnair and its partners decide which types of Awards are offered at any given time and may limit their availability or choose not to grant certain Awards during specific periods.

Important: The value of Award flights or other Finnair Plus offers cannot be determined by comparing them to regularly priced flights, hotel stays, or other comparable services, as prices for such services vary by timing, location, and fare type. Availability for Award travel may also be more limited than for regular paid tickets and is subject to booking restrictions. Certain Awards may only be redeemed online. 

7.2 Award flights

How to Book Award Flights

Award flights can be booked via:

• finnair.com
• the Finnair app
• Finnair Customer Service

Award flights may only be redeemed using Avios. The number of Avios required for a particular Award is published on finnair.com. On top of the Avios, you will need to pay with money an additional surcharge, taxes and passenger fees depending on the route.

Booking for Others

An Award may be given to another person, provided their name is given at the time of the reservation. Members who wish to authorise another person to use their Account must submit written authorisation to Finnair Plus Customer Service.

Booking Window and Your Responsibilities

Award flights can be booked no earlier than 360 days before the intended travel date.

You are responsible for:

• Paying airport taxes, passenger charges, service fees, and any other payments required by Finnair or applicable authorities
• All taxes and charges, including VAT, that may arise from the use of an Award or Benefit
• Securing any necessary visas or other official travel documents

Taxes that do not exceed EUR 50 amount are not refunded if an Award trip is cancelled after the ticket has been redeemed.

Award Availability

Award flights are available on scheduled flights operated by Finnair or Partner Airlines. Seat availability for Award tickets is limited within each booking class, and certain dates, times, and routes may be excluded from booking.

Finnair and its Partner Airlines may limit or adjust the number of Award seats at their discretion. Members have no entitlement to a seat on a specific flight solely by holding the required Avios or Benefits.

If a flight is operated jointly with another airline, Award seats are limited to the quota provided by airlines participating in Finnair Plus.

Award flight tickets can only be issued via Finnair’s designated channels and may not be redeemed for Finnair leisure or charter flights.

Award Booking Rules

A confirmed seat is required for all sectors of an Award journey.

Award bookings on scheduled flights cannot be combined with any other fare type or used for partial payment, except when expressly permitted in Section 7.3.

Round-trip rules:

• Round-trip Awards must return to the original departure point, except where an airline permits otherwise, in which case the number of Avios required is based on the higher sector cost
• Same-day round trips are not permitted

Stopovers:

• Stopovers are not permitted, except that one stopover is allowed on intercontinental round-trip Award flights

Validity:

• Award tickets for scheduled flights are valid for 12 months from the date of booking
• The return flight must be flown within this period

All Award flight redemptions are subject to seat availability and applicable blackout periods.

Cancellation and Changes

Award tickets are valid only on the airline for which they have been issued.

7.3 Travel Class Upgrades with Avios or Upgrade Benefits

Travel class upgrades are available only on scheduled Finnair flights operated by Finnair with an AY flight code on the ticket.

Eligibility Checklist

To be eligible for an upgrade, you must have:

• A confirmed booking in Economy Class or Premium Economy Class
• An issued ticket at a published fare (Exception: Finnair Classic Awards can be upgraded with Benefits)
• A Finnair-operated flight with AY code
• Sufficient Avios or upgrade Benefits

The fare rules for the original ticket remain in effect after the upgrade. In the event of re-routing, the booking class rules for the original ticket continue to apply.

Waitlisted Upgrades

You can waitlist for a travel class upgrade with Avios or Benefits if there is no availability for confirmed upgrades for a certain flight.

Waitlisted upgrades will be confirmed 30 days to 48 hours prior to departure, if there is availability.

If the waitlisted upgrade cannot be confirmed 48 hours prior to departure at the latest, your Avios or Benefits will be automatically refunded within 24 hours (if the Benefits didn't expire during the waitlist time).

Finnair reserves the right to apply or amend restrictions on upgrades at any time. Upgrade availability is never guaranteed, even when using upgrade Benefits. Information on restrictions is available on Finnair’s web page.

7.4 Other Awards

Other Awards must be ordered online via the Finnair Shop (www.finnairshop.com) or directly from the Non-Airline Partner in question as instructed by Finnair. The validity period and any restrictions applicable to the Award are indicated in the Finnair Shop or relevant Non-Airline Partner website. Reservations for such Awards must be made directly by you with the relevant Partner, stating at the time of booking that the reservation is for a Finnair Plus Award.

You must present the Award voucher when redeeming the Award, based on the rules presented by the Non-Airline Partner. The voucher may be digital (on your mobile) or printed on paper, depending on the Partner. Check the specific Partner’s product page on finnairshop.com for exact requirements. Partners participating in Finnair Plus may limit Award availability by region, require multiple Award vouchers or a higher number of Avios for certain services, and apply their own terms and restrictions to the use of Awards.

Cancellation of Awards    

Where an Award is provided by a Non-Airline Partner, the Partner’s own cancellation terms or the general terms for package tours will apply. These terms will determine what payments you must make upon cancellation and whether any amounts paid will be refunded.

Finnair does not refund Avios or money for unused Award vouchers (e.g., hotel vouchers), even if the voucher is not redeemed.

For Award flights, the cancellation terms in Section 7.2 and the airline’s own rules will apply.

8.1 Linking Accounts

Avios is a shared loyalty currency used by a number of airline loyalty programmes (each, a "Partner Loyalty Programme"). The current list of Partner Loyalty Programmes accounts that can be linked to Finnair Plus Account is available on finnair.com. To transfer Avios between Finnair Plus and a Partner Loyalty Programme, you must first link your accounts.

Please see further instructions on linking, any eligibility, security and other requirements or limitations and Q&A how to link your accounts at finnair.com and avios.com.

8.2 Transferring Avios

Transfers of Avios between Finnair Plus Account and a linked Partner Loyalty Programme account are free of charge, and you can transfer as often as you wish.

Avios are transferred at a 1:1 ratio, meaning one (1) Avios in Finnair Plus is equivalent to one (1) Avios in the Partner Loyalty Programme.

You may transfer between 1 and 999,999 Avios in a single transaction. If you are a Finnair Plus Basic Member, you may transfer up to 1,000,000 Avios in total across a 12-month period; this limit applies across all linked programmes and both directions of transfer combined, as a single shared limit rather than a separate limit per programme. There is no 12-month limit for Members of other Finnair Plus Tiers. Finnair Plus and its Partner Loyalty Programmes reserve the right to impose further limits at their discretion.

Avios are transferred almost instantly between accounts.

Important: Transferring Avios between accounts does not extend the validity period of Avios held in the Finnair Plus Account.

Data Sharing

To facilitate and confirm the transfer of Avios between your Finnair Plus Account and a Partner Loyalty Programme account, and to provide any related customer service, Finnair will share relevant Finnair Plus Account data with the Partner Loyalty Programme in accordance with the Finnair Privacy Notice.

9.1 Prohibited Conduct

Finnair takes a zero-tolerance approach to fraud, misuse, or abuse of Finnair Plus. Finnair Plus membership, Avios, Tier Points, and any associated Benefits or Awards must be earned, used, and managed in accordance with these Terms, and applicable laws. Any misuse, fraudulent or otherwise, is strictly prohibited.

Prohibited conduct includes, but is not limited to:

• Providing false, incomplete, or misleading information when enrolling, making bookings, or claiming Avios, Tier Points, Benefits or Awards.
• Selling, bartering, auctioning, brokering, listing, soliciting, promoting or otherwise transferring for value (including any indirect consideration) any Avios, Tier Points, Awards, Benefits, Membership Cards, lounge invitations, vouchers, or other Finnair Plus privileges (such as give away gold cards), except as expressly permitted in Section 9.4.
• Using another Member’s Account or permitting another person to use your Account without proper authorisation.
• Altering, falsifying, or misusing tickets, vouchers, documents, or any other items issued in connection with Finnair Plus.
• Engaging in behaviour intended to exploit system errors or technical malfunctions for personal gain.

9.2 Investigation

Finnair may audit any Member Account at any time, with or without notice, to ensure compliance with these Terms and applicable rules.  

Finnair may review and investigate activity, including public advertisements, marketplace listings, social media posts, forums, or messaging groups.  

Finnair may request documentation or other evidence to verify Account activity and may suspend or delay the collecting or redemption of Avios, Tier Points, Benefits, or Awards while an audit or investigation is pending.  

Failure to provide requested evidence within the time specified by Finnair may result in suspension or termination of the Account.  

If Finnair reasonably suspects fraudulent activity, misuse, or any breach of these Terms, it may, in its sole discretion, suspend your Account while an investigation is conducted. During suspension, you may be unable to collect and redeem Avios or collect Tier Points, or to use Benefits or Awards. Finnair will aim to complete its investigation within 30 days of suspension. If the investigation does not confirm fraudulent activity, misuse, or a breach of these Terms, Finnair will promptly reinstate your Account. 

9.3 Consequences of Fraud or Misuse

Where fraudulent activity, misuse, or a serious breach of these Terms is confirmed, Finnair may take one or more of the following actions, at its sole discretion:

• Reverse or cancel some or all Avios, Tier Points, Tier status, Benefits or Awards.
• Cancel, suspend or refuse to honour any ticketed or unticketed Awards, upgrades, vouchers, lounge invitations, or other Finnair Plus privileges obtained through or connected to misuse. No monetary, Avios and Benefits refund or compensation will be provided for Awards or Benefits cancelled due to fraud or misuse.
• Recover from you the full, regular monetary value of any services received through misuse, as well as any costs, losses, damages, or fees incurred by Finnair or its partners.
• Terminate your participation in Finnair Plus immediately and without prior notice and refuse re-enrolment.

Finnair is under no obligation to reinstate cancelled Avios, Tier Points, Benefits, Awards, or to provide compensation.

9.4 Prohibited Sale, Barter, or Advertisement of Benefits  

(a) No consideration. Avios, Tier Points, Awards, Benefits, Membership Cards, upgrade instruments, vouchers, lounge invitations, and any other Finnair Plus privileges (such as give away gold cards) are personal to the Member and may not be sold, bartered, auctioned, brokered, or transferred for value (including indirect consideration) under any circumstances.

(b) No listings or solicitation. Members must not offer, list, solicit, promote, or advertise any Avios, Tier Points, Awards, Benefits, upgrade instruments, lounge invitations, or vouchers on any platform (including social media, online marketplaces, forums, or messaging groups), whether or not a transaction occurs. This includes offering any such Member benefits products on another Member’s behalf.

(c) No brokerage or commercial use. Finnair Plus may not be used for commercial purposes or for the benefit of such commercial purposes, including mileage brokering or arranging travel for third parties for compensation.

(d) Permitted transfers only. The only exceptions, subject to the limits referred to under the above Sections 9.4(a), (b) and (c), are transfers or redemptions expressly permitted elsewhere in these Terms, including but not limited to:

• Avios transfers via the Finnair Shop (Section 6.2)
• Issuing an Award flight to another person (Section 7.2)
• Using your Avios for Partner services to another person;
• Transfers between Finnair Plus and a Partner Loyalty Programme (Section 8.2)

These permitted uses must not involve any consideration.

(e) Application. A breach of this Section 9 constitutes Prohibited Conduct and is subject to investigation and remedies as explained under this Section 9.

9.5 Security of Account Credentials

To the extent within your control, you are responsible for the security of your Account, login credentials, and personal information.

Finnair recommends that you enable multi-factor authentication, which is available to all Members, to enhance the security of your Account.

Any loss, theft, or unauthorised use of Account details must be reported to Finnair Customer Service immediately.

Finnair may take reasonable steps to protect the Account, including locking the Account, issuing new credentials or a new membership number, and requiring additional verification.

9.6 Legal Action and Costs

Finnair reserves the right to take any legal or administrative action it considers appropriate in relation to confirmed cases of fraud or misuse, including referral to law enforcement authorities and recovery proceedings. You may be liable for all costs arising from such action, including legal fees and investigation costs.

10.1 Termination of Finnair Plus

Finnair may terminate Finnair Plus or replace it with another loyalty programme by providing Members with written notice at least six (6) months in advance.

All Avios and Tier Points will remain valid for six (6) months from the date of such notification according to these Terms. After this period, any unused Avios and Tier Points will be cancelled without compensation.  

Finnair bears no obligation to compensate for unused Avios, Tier Points, or Awards following the termination of Finnair Plus.

10.2 Termination of Membership by Finnair without Cause  

Finnair may discontinue the membership of any Member without cause by providing six (6) months’ written notice. Your Avios and Tier Points will remain valid for six (6) months from the date of such notification according to these Terms, after which they will be cancelled without compensation.  

10.3 Termination of Membership with Cause  

Finnair may terminate your membership immediately without prior notice if you have committed a material breach of these Terms.  

In such cases, all Avios and Tier Points may be cancelled with immediate effect.  

Grounds for termination include, but are not limited to:

• Fraudulent activity
• Misuse of Finnair Plus
• Falsification, alteration, sale, or unauthorised transfer of flight tickets, vouchers, documents or other Benefits

10.4 Termination of Membership by You

You may terminate your membership at any time by notifying the Finnair Plus Customer Service. Before your membership ends, you may use any Avios and Tier Points already accrued in your Account. Upon the effective date of termination, Finnair will nullify any remaining Avios and Tier Points, and your personal details and membership number will be removed from Finnair Plus membership register and the membership will end.

Membership also terminates automatically upon the death of a Member. Upon the death of a Member, Finnair will close the Member’s Account and all remaining Avios, Tier Points and Benefits will be nullified. 

10.5 Changes to Finnair Plus

Finnair may, at any time make changes to the Programme, these Terms, or the Awards and Benefits offered.

Such changes may include, without limitation:  

• Changes in Partners;
• Amendments to the rules for collecting or redeeming Avios or Tier Points;  
• Changes to the number of Avios or Tier Points required for specific Awards;  
• Modification to the granting, redemption, or restrictions on Awards;  
• Changes to the validity of Avios or Tier Points.  

Unless otherwise stated, changes that do not materially and adversely affect the value of Avios, Tier Points, Tier status, or Benefits you have already accrued will take effect immediately. Where a change materially and adversely affects such already-accrued value, Finnair will proceed as set out in Section 3.1. Finnair will publish updated information on the Finnair Plus web pages, which will always contain the most current version of these Terms.

By continuing to use your Finnair Plus membership after such changes, Members are deemed to have accepted them. Members who do not accept the changes may terminate their membership in accordance with Section 10.4.

Except as set out in this Section 10.5, Finnair accepts no liability for losses resulting from any changes made to Finnair Plus, including the loss or reduction of Avios, Tier Points, or Benefits, or deterioration of Benefits, nor is Finnair obliged to make compensation for these losses in any other way.

10.6 Termination for Inactivity

Finnair may terminate your membership if no transactions have been recorded in your Account for a period of ten (10) consecutive years and no valid Avios remain in the Account.

In such cases, your personal details and membership number will be removed from the Finnair Plus membership register.

A customer whose membership has been terminated under this Section may reapply for membership at any time.