We recommend booking your journey well in advance. We can usually accept two pets in the cabin and two in the hold for one flight. However, the aircraft type, whether in the destination or allergic passengers on the flight may limit the number of pets.
Please note that if we notice during check-in that the pet carrier is too small, we cannot accept your pet on the flight.
Different airlines have different policies for travelling with pets. If your ticket includes flights operated by other airlines, please check also their policies.
Pets in the cabin
If your pet can travel in the cabin, you can purchase transportation for it online at the same time when booking your flights. If there is availability on your flight, you will see the Pet in cabin option in the Travel extras step.
If you have already made a booking and decide to take your pet with you in the cabin, you can add your pet to your booking and pay the fee online via Manage booking.
Pets travelling in the hold
If your pet needs to travel in the hold of the aircraft, please make your booking online at least 7 days before the flight and then inform us about your pet without any delay (within 24h) via our chat service. Please, have at hand the dimensions of the pet carrier, as well as the total weight of the pet and the carrier. You will also get a payment link via the chat.
We do our best to confirm your pet booking within 2 days of making the reservation. For a pet travelling in the hold on flights to or from the USA, we aim to confirm the booking at the latest 2 weeks before your departure.
The minimum transfer time between flights when travelling with a pet in the hold is 3 hours. Please keep this in mind when making your booking.
If you are travelling with an assistance or service dog, such as guide dog or hearing dog, please use the special assistance form to inform us at least 48 hours before departure. Find more information about travelling with an assistance dog.