Customer care and contact information

Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

You can also chat live with our customer service agents.

Finnair on Facebook

Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also find the latest news and the best flight offers. See you on Facebook!

Contact us on Facebook

Finnair on Twitter

You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!

Contact us on Twitter

Contact us


Lithuania customer service and reservations

Phone: +370 5 2723 038

Open: Mon–Fri 9 a.m.–5 p.m 

Please note that our customer service is closed on weekends and public holidays.

Finnair Plus

Do you have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!

Phone: +372 6840536

Open: Mon - Fri 09:00–17:00


Customer Feedback and Claims


01053 FINNAIR, 


In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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