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Frequently asked questions

Airport & flights

What happens if my flight is cancelled or delayed?

What do I do if I miss my flight?

How much time do I need to transfer at Helsinki Airport?

Finnair informed me about a schedule change. Do I need to do something?

How can I buy lounge access?

Animals

I am travelling with a pet. Can I check-in online?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?

I’m travelling with my pet. Can I still bring carry-on baggage?

How much will it cost to transport my pet?

How do I travel with an assistance or service dog?

Baggage

Will my carry-on baggage be measured?

Can I combine my baggage allowance with someone?

Can I bring spare batteries or power banks with me to the airplane?

Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?

What is a heavy bag?

Bookings & Payments

Something went wrong with my booking. What should I do?

How can I make a reservation using a gift card?

To which countries do I need a passport and for how long does it need to be valid?

Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Bus connections for Tampere and Turku

How can I travel to or from Tampere and Turku?

Can I book a seat on the bus in advance?

What is the schedule for flights and the bus connection?

I have already booked flights. Can I add the bus connection to my booking?

Can I collect Avios from the bus journey?

Can I travel on my connecting flight even though I don't use the bus connection?

Check-in & Boarding

I’m having trouble checking in online. Where can I get help?

How does the Self-service Bag Drop work?

Do I need to print my boarding pass?

I checked in online, but my status is stand-by. What does it mean?

How do I check in at the airport?

Children

What are the requirements for a child travelling alone?

Why isn’t it possible to buy a ticket online for a child travelling alone?

What happens if an infant turns 2 years during the trip?

My child is travelling with his/her grandparents. Do I need to write a consent letter?

How do I book a baby bassinet?

Customer service

How do I give feedback/make a claim?

How can I chat with Finnair Customer service?

How do I claim a ticket refund?

How do I ask for a refund for my paid seat?

Why have I not received a refund yet?

Entertainment & Internet on board

Is there internet access onboard?

What entertainment do you provide for children?

Can I use a Bluetooth device during the flight?

Can I charge my laptop or mobile phone on the aircraft?

What electronic devices can I use during the flight?

Finnair for Business

What is Finnair for Business?

Is there a membership fee for Finnair for Business?

Where can I get a VAT receipt for the booking?

We have just submitted the registration form. How long does it take for the account to get activated?

Finnair Plus

Can I transfer Avios to someone else?

How can I claim missing Avios?

When do my Avios expire?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

How can I check how many Avios I collect from my flight?

Food & Diets

How can I order special meals?

Can I travel on a Finnair flight when I am allergic to nuts?

Can I bring my own food on board?

Is there baby food available on board?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?

Seats & Travel classes

Why was my pre-paid seat changed?

I’m travelling with my family/friend. How can we be seated together?

How can I book a seat if I’m travelling in a group?

How can I upgrade my booking to Business Class or Premium Economy?

What kind of seats do you have in Business Class on flights within Europe and the Middle East?

Special assistance and health

Is it possible to borrow a wheelchair at the airport?

Can I take my medication along as carry-on baggage? / How do I transport medication on a flight?

Can I travel on a Finnair flight when I am pregnant?

Is it possible to have assistance at the airport for elderly customers or customers with reduced mobility?

What do I do if I fall ill before my flight?

Sustainability in travel

What is a carbon footprint?

How much SAF is Finnair currently using?

What kind of SAF will be purchased with my contribution?

Why does my contribution to SAF help Finnair cut ties with fossil fuels?

How much CO2 emissions can SAF reduce?

Why does not Finnair use 100% SAF?

Train connection with Deutsche Bahn

How do I check in for the train connection in my booking?

What should I consider travelling with mobility aids?

How do I get my Deutsche Bahn train ticket?

What should I do if my train is late?

My booking with a train connection is for several people. Do we all have to travel on the same train?

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