Customer care and contact information
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Finnair customer relations
Phone: +39 245 281 022
Open: Mon–Fri 9 a.m.–12 noon
Customer Feedback and Claims
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.