Frequently asked questions

I noticed that my flight is cancelled but I haven’t got an SMS. Why?

If we need to cancel your flight, we will send you an SMS or email as soon as possible, provided that we have your up-to-date contact information. Please go to Manage booking and check that your contact details are correct.

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Related questions

How do I know if my flight is cancelled?

What are my options, if my flight is cancelled?

Will you reroute me to my destination if my flight is cancelled?

Can I make changes to my rerouted journey?

I postponed my travel to a later date and now my original flight is cancelled. Can I now get a refund, if I decide not to travel?

Navigated to page: I noticed that my flight is cancelled but I haven’t got an SMS. Why?