Frequently asked questions

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still claim my points?

Unfortunately, it's not always possible to retroactively claim points for purchases made from Finnair Plus partners. To claim missing points for car rental and hotel services from Finnair Plus partner, please fill out the form.

Now having the membership number with you is easier than ever before. Just download the Finnair app to your phone and log in – your Finnair Plus digital card will be visible to you at all times.

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Related questions

I have upgraded my flight to Business Class with Finnair Plus points. If I change the flight, will the upgrade be transferred to my new flight automatically?

If I buy flight tickets on the Finnair website, do I get Finnair Plus points even from flights that are not operated by Finnair?

Can I buy Award Points?

Where can I check how many Finnair Plus points I need in order to book award flights?

How can I claim missing points?

Navigated to page: I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still claim my points?