We are cancelling flights due to the coronavirus situation. See instructions for what you can do, if you have a booking for 16 March – 30 June, 2020. Travel updates
On our new website you can pay for your booking using credit and debit cards. Other payment methods are available on our old website. Old website

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We appreciate your patience

Due to the exceptional amount of requests to our customer service, we kindly ask you to only get in touch if your flight is leaving within 72 hours.

We are cancelling flights due to the coronavirus situation. See instructions for what you can do, if you have a booking for 16 March – 30 June, 2020. Travel updates
On our new website you can pay for your booking using credit and debit cards. Other payment methods are available on our old website. Old website

Get your refund as a Finnair Gift Voucher

We understand that your current travel plans might have changed. That’s why we offer you a Finnair Gift Voucher as a refund option and you'll also earn 10% from the original amount. You can use the voucher for Finnair flights (flights with an AY code) via our website or Customer Care. The voucher is valid for 12 months – make sure to book your new trip during the validity period, but your travel can occur later. If you don’t have future travels in mind, you can also give it to someone else as the voucher isn’t personal.

When you select the gift voucher, we will send it to your email address within one week with instructions about booking with a voucher.

Apply for a refund

CHANGE YOUR BOOKING FLEXIBLY

We at Finnair want to make sure that you can book your flights with confidence. Therefore, due to this exceptional coronavirus situation, you can make changes to your new bookings flexibly and free of charge. You can change your flights booked latest on 30 April for free until 30 November 2020.  

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Small actions, big impacts

We have revealed the most ambitious sustainability strategy in the aviation industry to banish carbon from our operations. We intend to reduce our net emissions by 50% by the end of 2025 from the 2019 baseline and achieve carbon neutrality latest by 2045. Join us on the journey towards carbon-neutral flying. 

Check tips for sustainable travelling

How we ensure healthy and hygienic travel

The safety and wellbeing of our customers is a top priority for us. We are doing everything we can to ensure healthy and hygienic travel for you also during the coronavirus epidemic. Read more on how we take care of unwell customers, clean our cabins or take additional measures for hygiene through our service procedures.

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