Customer care and contact information | Finnair Australia

Customer care and contact information

Help and contacts

Chat with us

Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!

Queries and change requests for future travel

Kindly read our travel updates page what you can do if your flight has been cancelled or you wish to change your travel dates. You can follow our travel updates here.

To change your travel dates, please go to Manage booking. If you would like to change your travel date on a cancelled flight, please contact our customer service. If your flight has been cancelled due to the coronavirus-situation and you wish to request for refund of the unused part of your ticket, you can do it by filling in this form. Kindly cancel your booking first at Manage booking. If cancelling is not possible there, please contact our customer service and they will help you to cancel the booking and also fill out the refund request for you.

Contact us


Australia Finnair sales representative

Phone: 1800 491 791 Calls free of charge within Australia

Phone: +61 (0)288 803 290 Calls from outside of Australia

Fax: +61 2 9251 9622

Open: Mon-Fri 9 a.m.–5 p.m. Sydney time.


Suite 1709, Level 17, Australia Square, 
264 George St, Sydney NSW 2000, Australia

Finland customer service

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

In Finnish: 6 a.m. – 10 p.m. (Finnish time)

In English: 24h

In Swedish: Mon – Fri 9 a.m. – 5 p.m. (Finnish time)

Customer Feedback and Claims


01053 FINNAIR, 


In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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