Customer care and contact information

Phone: 1800 491 791 Calls free of charge within Australia

Phone: +61 (0)288 803 290 Calls from outside of Australia

Fax: +61 2 9251 9622

Open: Mon-Fri 9 a.m.–5 p.m. Sydney time.

Address:

Suite 1709, Level 17, Australia Square, 
264 George St, Sydney NSW 2000, Australia

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

In Finnish: 6 a.m. – 10 p.m. (Finnish time)

In English: 24h

In Swedish: Mon – Fri 9 a.m. – 5 p.m. (Finnish time)

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.