Frequently asked questions

How do I know if my flight is cancelled?

We’ll contact you personally via SMS and/or e-mail, if your flight is cancelled. Please go to Manage booking and check that we have your current contact information, so that we can reach you in case of disruption.

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Related questions

I noticed that my flight is cancelled but I haven’t got an SMS. Why?

What are my options, if my flight is cancelled?

Will you reroute me to my destination if my flight is cancelled?

Can I make changes to my rerouted journey?

Only my outbound/inbound flight is cancelled. Will my other flight be cancelled automatically and do I get a refund for the whole journey?

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