Frequently asked questions

What is the difference between Superlight, Light, Classic and Flex tickets?

Our ticket types offer varying flexibility and baggage allowance. Please head to our Ticket types page to see what’s included in each type in different travel classes.

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Related questions

What to do when I need a duplicate e-ticket receipt?

How do I get my ticket?

Until when can I make changes or cancel my flight with a Flex ticket?

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How long is a ticket valid for?

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