Customer care and contact information

Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

You can check all the information regarding your flight through Manage booking. Just sign in with your family name and booking reference.

  • Check your flight information
  • Make changes to flight times
  • Make sure your contact information is up to date
  • Pre-order a meal or special treats for your flight
  • Pay for extra baggage
  • Book a seat in advance
  • Enter information required by authorities
  • Cancel your booking
help

Enter your booking details

Please fill in your family name and your booking reference

Top 10 frequently asked questions

Select country or region to see more specific contact information:

  • Argentina Finnair sales representative

  • Australia Finnair sales representative

    Phone:

    1800 491 791 Calls free of charge within Australia

    +61 (0)288 803 290 Calls from outside of Australia

    Open:

    Mon-Fri 9 a.m.–5 p.m. Sydney time.

    Address:

    Suite 2803, Level 28, Australia Square,
    264 George St, Sydney NSW 2000, Australia
  • Austria customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • Belgium customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m. (French and English)
    Sat–Sun 8 a.m.–6 p.m. (English)
  • Brazil Finnair sales representative

  • Canada customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun and public holidays 8 a.m.–6 p.m.
  • Chile Finnair sales representative

  • China customer service, reservations and Finnair Plus

    400 886 3350 (mainland China)
    30714624 (calls from Hong Kong)
    +86 411 398 26301 (calls from outside of mainland China)

    Open:

    Mon–Fri 9 a.m.–9 p.m., Sat–Sun 9 a.m.–6 p.m.
  • Czech Republic customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 7 a.m.–3 p.m.

    Please note that our customer service is closed on weekends and public holidays.

  • Denmark customer service and reservations

    Open:

    Mon–Fri 8 a.m.–6 p.m., Sat-Sun and public holidays 8 a.m.–4 p.m
  • Estonia customer service and reservations

    Open:

    Mon–Fri 9 a.m.–5 p.m

    Please note that our customer service is closed on weekends and public holidays.

  • France customer service, reservations and Finnair Plus

    Phone:

    Open:

    Mon–Fri 8 a.m.–8 p.m. (French and English)
    Sat–Sun 8 a.m.–6 p.m. (English)

  • Germany customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • GREECE FINNAIR SALES REPRESENTATIVE

  • Hungary customer service, reservations and Finnair Plus

    Phone:

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • ICELAND CUSTOMER SERVICE

    We currently do not have dedicated customer service in Iceland. You may instead contact our customer service in Finland through the number below.

    Phone:

    +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

    Open:

    24h

    For group bookings, please contact a travel agency.

  • India customer service and reservations

    Gurgaon (NCR Delhi)

    Phone:

    Open:

    Mon–Fri 9.30 a.m.–5.30 p.m., Sat 9.30 a.m.–1.30 p.m.

    Please note that our customer service is closed on Sundays and public holidays.

    Phone:

    1800 102 1233 (toll free)

    Open:

    Mon–Fri 9.30 a.m.–5.30 p.m., Sat 9.30 a.m.–1.30 p.m.

    Please note that our customer service is closed on Sundays and public holidays.

    Address:

    GF 04, Vipul Orchid Square
    B-Block, Sushant Lok, Phase - I
    Gurgaon 122002 Haryana, INDIA
  • Indonesia Finnair sales representative

  • Ireland customer service, reservations and Finnair Plus

    Phone:

    +353 (0)1 695 0015 (local network charge)

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • Israel Finnair sales representative

    Tel Aviv

    Phone:

  • Italy customer service, reservations and Finnair Plus

    Phone:

    02 4828 0099 (calls from Italy)

    Phone:

    +39 02 4528 1022 (calls from outside of Italy)

    Open:

    Mon–Fri 8 a.m.–8 p.m. (Italian and English)
    Sat–Sun 8 a.m.–6 p.m. (English)

    Customer service is located in Sofia, Bulgaria.

  • Japan customer service, reservations and Finnair Plus

    Open:

    Mon–Sun 9 a.m.–6 p.m.
  • Korea customer service, reservations and Finnair Plus

    Phone:

    02 730 0067 (calls from Korea)

    Phone:

    +82 2 730 0067 (calls from outside of Korea)

    Open:

    Mon–Sun 9 a.m.–6 p.m.
  • Latvia customer service and reservations

    Phone:

    +371 67 211 277 (local network charge)

    Open:

    Mon–Fri 9 a.m.–5 p.m

    Please note that our customer service is closed on weekends and public holidays.

  • Lithuania customer service and reservations

    Open:

    Mon–Fri 9 a.m.–5 p.m

    Please note that our customer service is closed on weekends and public holidays.

  • Malaysia Finnair sales representative

  • Mexico Finnair sales representative

  • Netherlands customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • New Caledonia Finnair sales representative

    Phone:

  • New Zealand Finnair sales representative

    Airline Marketing New Zealand

    Phone:

    Open:

    Mon–Fri 9 a.m.–6 p.m

    Please note that our customer service is closed on weekends and public holidays.

    Address:

    Level 10, BDO Tower,
    120 Albert St Auckland,
    PO Box 6247 Wellesley St
  • Norway customer service and reservations

    Phone:

    Open:

    Mon–Fri 8 a.m.–6 p.m., Sat-Sun and public holidays 8 a.m.–4 p.m
  • Philippines Finnair sales representative

  • Poland customer service and reservations

    Open:

    Mon–Fri 9 a.m.–6 p.m

    Please note that our customer service is closed on weekends and public holidays.

  • Portugal Finnair sales representative

    Open:

    Mon–Fri 9.30 a.m.–1.30 p.m. and 2.30 p.m.–6 p.m.

    Please note that our customer service is closed on weekends and public holidays.

  • Russia customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. (msk)
  • Singapore customer service, reservations and Finnair Plus

    Phone:

    Open:

    Mon-Sun 8 a.m.–6 p.m
  • Slovakia customer service and reservations

    Open:

    Mon–Fri 7 a.m.–3 p.m

    Please note that our customer service is closed on weekends and public holidays.

  • Slovenia customer service and reservations

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • South Africa Finnair sales representative

  • Spain customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m. (Spanish and English)
    Sat–Sun 8 a.m.–6 p.m. (English)
  • Sweden customer service and reservations

    Phone:

    0771-78 11 00 (calls from Sweden)

    Phone:

    +46 771 78 11 00 (calls from outside of Sweden)

    Open:

    Mon–Fri 8 a.m.–6 p.m., Sat-Sun and public holidays 8 a.m.–4 p.m
  • Switzerland customer service, reservations and Finnair Plus

    Open:

    Mon–Fri 8 a.m.–8 p.m. (German, French and English)
    Sat–Sun 8 a.m.–6 p.m. (German and English)
  • Taiwan Finnair sales representative

  • Thailand customer service and reservations

    Open:

    Mon–Sun 8 a.m.–6 p.m (English), Mon–Fri 8.30 a.m.–5.30 p.m (Thai)
  • Turkey Finnair sales representative

  • UK CUSTOMER SERVICE, RESERVATIONS AND FINNAIR PLUS

    Phone:

    0330 8081188 (local network charge)

    Open:

    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
  • United Arab Emirates Finnair sales representative

    Abu Dhabi

    Phone:

    Dubai

    Phone:

  • USA customer service, reservations and Finnair Plus

    Phone:

    877 757 7143 (local toll free number)

    Open:

    Mon–Fri 8 a.m.–10 p.m., Sat–Sun 8 a.m.–8 p.m. (est)
  • Vietnam Finnair sales representative

    Saigon

    Phone:

    +84 8 73001818 (toll free)
    Hanoi

    Phone:

    +84 4 3 5627322 (toll free)
  • Hong Kong customer service, reservations and Finnair Plus

    30714624 (calls from Hong Kong)
    +852 30714624 (calls from outside of Hong Kong)

    Open:

    Mon–Fri 9 a.m.–9 p.m., Sat–Sun 9 a.m.–6 p.m.
  • FINLAND CUSTOMER SERVICE

    Phone:

    +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

    Open:

    24h

    For group bookings, please contact a travel agency.

  • Mobile sign language translation service

    Phone:

    +358 9 818 8878 (in Finnish only)

    Open:

    Mon–Fri 8 a.m.–4 p.m.
  • Finnair Customer Relations

    Open:

    Mon–Fri 9 a.m.–12 noon

    Address:

    SL/403,
    01053 FINNAIR,
    FINLAND
  • Finnair Holidays

    Phone:

    +358 9 818 0810 (local network charge / mobile call charge)

    Open:

    Mon–Thu 8 a.m.–7 p.m., Fri 8 a.m.–5 p.m., Sat 9 a.m.–5 p.m., Sun 10 a.m.–6 p.m.
  • Finnair Holidays

    Open:

    Mon–Thu 7 a.m.– 6 p.m., Fri 7 a.m.–4 p.m., Sat 8 a.m.–4 p.m., Sun 9 a.m.–5 p.m.
  • Finnair Plus

    Do you have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!

    Phone:

    +1 800 950 3387 (toll free)
    Open:
    Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. Mon–Fri 8 a.m.–5 p.m.

    Open:

    Mon–Fri 8 a.m.–6 p.m., Sat 8 a.m.–4 p.m.

    Phone:

    Open:

    Mon–Fri 8 a.m.–6 p.m., Sat 8 a.m.–4 p.m.

    Phone:

    Open:

    Mon - Fri 09:00–17:00
    Phone:
    +7 812 676 9898 for customers in St. Petersburg

    Open:

    Mon - Fri 9:00–18:00, Sat 10:00–14:00
    Open:
    Mon–Fri 9 a.m.–6 p.m.

    Open:

    Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–4 p.m.
  • Customer Feedback and Claims

    Address:

    SL/403,
    01053 FINNAIR,
    FINLAND
  • Privacy

    In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

  • Finnair Shop pre-orders

    Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

    Phone:

    +358 10 800 400 (Charges for calls from Finland: €0.0835/call + €0.17/minute (incl. VAT))

    Open:

    Mon–Fri 8 a.m.–6 p.m., Sat–Sun 8 a.m.–12 noon.
  • Delayed or damaged baggage

    If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

  • Lost property

    You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

    Phone:

    +358 600 41 006 0900 109 09 09 (from 1.98€/min + local network charge) (from 20 SEK/min + local network charge, calls from Sweden)

    Open:

    24h

    Address:

    Lentäjäntie 1
    01530 Vantaa

    Open:

    Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
  • Finnair Group switchboard

    Phone:

    +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.
  • Agent info and Medadesk for travel agents

  • Renting an aircraft