Accessibility of | Finnair Thailand

Accessibility of

Conformance status 

Finnair is committed to ensuring digital accessibility for people with disabilities. We are continually improving the digital user experience for everyone and applying the relevant accessibility standards. 

This accessibility statement describes the conformance of the website according to the Web Content Accessibility Guidelines (WCAG) that defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 

Based on this evaluation, the website is partially conformant and close to meeting WCAG 2.1, Conformance Level AA requirements. 

Partially conformant means that some parts of the content, for example, colour contrasts, do not fully conform to the accessibility standards. Some of the pages do not fully support assistive technology such as screen readers. Feedback on this evaluation is welcome. 

We want our website and services to be accessible to everyone. Therefore, we are continuously evaluating and improving our website and services. The audits are ongoing, and the accessibility statement of is regularly updated. 

Non-accessible content 

The content listed below is non-accessible for the specified reasons: Non-compliance with the Act on the provision of digital services 306/2019 (in Finnish). 

The following content or functionalities (in English) do not yet meet the WCAG requirements: 


  • 1.1.1 Select Payment Method: Informative images and radio buttons not announced  
  • 1.1.1 Review Your Purchase: Decorative SVG images focused and announced as 'blank'  
  • 1.1.1 Entire contents of radio button not announced  
  • 1.1.1 Links opening in new window not announced  
  • 1.3.1 Disabled "Book now" button announced without state      
  • 1.3.1 Date picker invisible elements focused and announced 
  • 1.3.1 Price and return date not announced in check price & select dates modal 
  • 1.3.1 No label associated with dropdown  
  • 1.3.1 Radio group does not announce with sufficient context 
  • 1.3.1 Multi-page step links announce with insufficient context 
  • 1.3.1 Validation message incorrectly announced in the text field 
  • 1.3.1 Non-decorative dash not announced 
  • 1.3.1, 1.3.5 Element act as the link is implemented as a button without a descriptive label 
  • 1.3.5 Flight from/to modal instructions are not correct for iPhone 
  • 2.1.1 Not possible to focus the content of expanded passenger button 
  • 2.1.1 Unable to select seats using NVDA instructions 
  • 2.4.2 Global: Page titles are not unique  
  • 2.4.4 Insufficient context for “Book Now” buttons and links 
  • 2.4.7 Focus outline radio buttons “Return”/”Oneway” included other elements  
  • 4.1.2 Disabled “Book now” button announced without state  
  • 4.1.2 Date picker invisible elements focused and announced 
  • 4.1.2 Enter Passenger Details: Required fields are not announced as such 
  • 4.1.2 Select Payment Method: Widget 'Credit or debit card' announced without role 
  • 4.1.2 Select Payment Method: Checked radio button announced as not checked 
  • 4.1.2 Disabled button not announced as such 
  • 4.1.3 Enter Passenger Details: Error messages for the form fields are not announced 
  • 4.1.3 Error message “Authentication Failure” is not announced 
  • 2.1.1 Calendar cannot be focused on using a keyboard 
  • 2.4.3 Focus issues in modal 
  • 1.4.1 State of booking steps is only indicated using colour 
  • 3.3.2 Select Payment Method: Required fields are not visually marked as such  


  • 2.4.7 Focus Visible: Payment options do not get visible focus


  • 1.3.1 Info and Relationships: In the Check-in web view, after the "Identification" title, a screen reader says "Help lane equals..." etc. This information should not be read by a screen reader.
  • 1.3.2 Meaningful Sequence: Check in button is the last item in the "Flight information" view for a screen reader. In the UI logic, it is after Title and Terminal information.
    • The seat map is totally empty to screen reader users with no information or instructions. When a user closes the seat selection view, the application returns to the Flight information, not the previous view. 
  • 2.4.2 Page Titled: Check-in view has no name or title that a screen reader is able to read when a user arrives at the view.
  • 3.3.2 Labels or Instructions: Check in button has no label. A screen reader says "Unlabelled". A user is not able to understand the function where to start check-in.
  • In the Check-in view, the close button is missing a label. A screen reader says "Unlabelled button". 
  • 4.1.2 Name, Role, TItle: The seat map modal is missing a title.

Customer Care

  • 1.3.1 Word 'US' announced as an abbreviation/separate letters  
  • 2.4.4 Link “read more” announced without context  
  • 3.3.2 Full-screen button is not announced appropriately  
  • 1.2.3, 1.2.5 Special Baggage Video: No audio description or media alternative is provided 

Contact Form 

  • 1.3.1 User is not informed about the maximum of allowed characters for field  
  • 1.3.1 User is not informed about the maximum of allowed characters for field  
  • 1.3.1 Incorrect heading structure 
  • 1.3.1 Day names are announced as abbreviations  
  • 2.4.6 Calendar date buttons are announced without context  
  • 2.5.3 Button announced differently from its visible label  
  • 2.4.7 "I'd like.." radio buttons have invisible focus outline  
  • 2.4.7 Focus invisible when trying to select day/year  

Customise Your Trip

  • 1.3.1 "Add extra bags" dialogue title is not announced 

Select Language

  • 1.3.1 Visual heading is not marked up as such  


  • 1.4.11 Blue keyboard focused "+" button on white fails colour contrast requirements 


  • 2.1.1 Focus trapped and content not focusable after closing "other" 
  • 2.1.2 Focus trapped and content not focusable after closing "other"  
  • 4.1.2 Search field announced as expanded pop-up 


  • 2.4.3 Focus not trapped within navigation menu layout 
  • 4.1.2 Secondary fly out menu does not announce expanded/collapsed state 

A continuous effort will be made to rectify these problems.

Give feedback

We welcome your feedback on the accessibility of If you encounter issues regarding accessibility or if you have any further questions on the topic, please contact us by email:

Please write your message in English. We aim to respond to all accessibility feedback within 14 days.   

Formal complaints

You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

Contact details of the supervisory authority:

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
Tel. +358 295 016 000

Navigated to page: Accessibility of