Travel updates

December 16, 2019

During the Christmas holiday season, the number of customers at Helsinki Airport and on our flights increases. Busy times are expected at the airport from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

• We recommend you to do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here.
• If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day.
• You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
• If you are travelling with your family, check our family travel pages for tips to prepare for your journey.
• The flights may be full, and the space for carry-on baggage onboard is limited. To make your flight as smooth and comfortable as possible, it pays off to pack carry-on baggage light and tight.

On the day of departure

• Please allow some extra time when arriving to the airport, because there may be queues for the check-in, bag drop and security check.
• You can check in for your flight at one of the self-service kiosks and leave your bags through self-service bag drops in the departure hall. Please remember to print the bag tag at a check-in kiosk before leaving the baggage.
• Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
• Traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. The new place for dropping passengers off at Terminal 2 is on the arrivals level. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
• Utilizing public transport or Finnair City Bus is an option to make arriving the airport smoother.

Allowed baggage

• The baggage allowance is marked on your ticket, e.g. 1 PC means that you are allowed to check in one bag max. 23 kg free of charge. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
• With our baggage allowance calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.

For further information, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com.

We wish you a lovely holiday season!

Due to French national strike and French air traffic controllers’ strike, some flights between Helsinki and France, Spain and Portugal may, unfortunately, be disrupted 5-7 December. Delays are expected, and individual cancellations are possible. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects for you.

You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

For further information, you can contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights here.

We are sorry for any inconvenience!

If you are a Finnish citizen, please note that your passport must be valid for a minimum of 2 months from the arrival date.

If you are travelling to Cuba without a visa, you need to obtain a Tourist Card (Tarjeta del Turista) prior to your travel. The Tourist Card can be obtained from the Finnair Service Desk at Finnair departure hall at Helsinki Airport on the day of the departure for 59 EUR. 

If you need a visa, please contact the Embassy of Cuba.

If you are not a Finnish citizen, please check your passport validity and visa requirements from the IATA Travel Centre site. Please note that those born in Cuba must always have a valid Cuban passport when entering the country. This applies also when the passenger has citizenship of another country.

August 21, 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes starting August 23, if necessary.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

You can check your passenger rights here.

We apologize for any inconvenience!

August 19, 2019

The European Aviation Safety Agency EASA and the US Federal Aviation Administration have issued instructions regarding the 15-inch MacBook Pro units manufactured between Sept 2015 and Feb 2017 that are subject to the recall by Apple on June 20, 2019 due to battery issues.  

Such devices are not allowed in checked-in baggage or onboard on Finnair flights before their batteries have been replaced. Customers are responsible for ensuring the status of their device before their flight via Apple webpages at https://support.apple.com/15-inch-macbook-pro-battery-recall 

12 March 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes from Apr 15 to Dec 19, 2019, if necessary. During that time all cabins of Norra’s ATR feet will be renewed.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. You can check your Passenger rights here.

You can check your passenger rights on our website.

We apologize for any inconvenience!

7 March 2019

We have leased an Airbus A321 aircraft from our oneworld partner Iberia for our Madrid route from Apr 1, 2019 to Mar 30, 2020. The Iberia aircraft covers a temporary shortage of aircraft as our operations continue to grow.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. However, during the first operating month of the lease, the flights will be operated with Iberia’s cabin crew, and there will be one Finnair crew member on board to support the delivery of Finnair's customer service concept. The crew serves customers in English and in Spanish.

Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking for our Madrid flights between Apr 1, 2019 and Mar 30, 2020, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!