To travel with your pet on our flight, you will need confirmation from us in advance. If we cannot accept your pet for the flights requested, you can get refund of your ticket.
Normally we can accept two pets in the cabin and two in the hold for one flight. However, the aircraft type, whether in the destination or allergic passengers on the flight may limit the number of pets.
Please note that if we notice during check-in that the pet carrier is too small, we cannot accept your pet on the flight.
Different airlines have different policies for travelling with pets. If your ticket includes flights operated by other airlines, please check also their policies.
Pets in the cabin
If your pet can travel in the cabin, you can purchase transportation for it online at the same time when booking your flights. If there is availability on your flight, you will see the Pet in cabin option in the Travel extras step.
If you have already made a booking and decide to take your pet with you, please contact us via our chat service.
Pets travelling in the hold
If your pet needs to travel in the hold of the aircraft, please make your booking online at least 3 weeks before the flight and then inform us about your pet without any delay (within 24h) via our chat service. Please, have at hand the dimensions of the pet carrier, as well as the total weight of the pet and the carrier. You will also get a payment link via the chat.
We do our best to confirm the booking for your pet as soon as possible, within a few days. For a pet travelling in the hold on flights to or from the USA, we aim to confirm the booking at the latest 2 weeks before your departure.
If you are travelling with an assistance or service dog, such as guide dog or hearing dog, please use the special assistance form to inform us at least 48 hours before departure. Find more information about travelling with an assistance dog.