Customer care and contact information | Finnair Sweden

Customer care and contact information

Our customer service is getting an exceptionally large number of contacts, and thus the waiting time may be long. We are very sorry for the inconvenience.

  • Questions about travel restrictions or travel documents? Check the travel requirements map or the local authorities web pages in your destination country. Our customer service is unable to answer calls about these.
  • The fastest way to book tickets and travel extras: via or Finnair mobile app.
  • Make changes to your existing reservation: via Manage booking.
  • General questions? Use our chatbot or FAQ section.

Fast online support

Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

Call our customer service centre


Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Sweden customer service, reservations and Finnair Plus

Phone: +46 775 88 89 37

Open: Mon–Fri 8 a.m.–4 p.m.

Finland customer service

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Mon–Fri 8 a.m.–6 p.m.

Customer Feedback and Claims

Customer Feedback and Claims


01053 FINNAIR, 



In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Finnair Shop pre-orders

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.

Delayed or damaged baggage

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: 0900 109 09 09 (from 20 SEK/min + local network charge, calls from Sweden)

Open: 24h

Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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