Fast online support
Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more.
Customer service contacts
Sweden
Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.
Sweden customer service, reservations and Finnair Plus
Phone: +46 775 88 89 37
Open: Mon–Fri 8 a.m.–4 p.m. Closed on public holidays.
The service is in English.
All times are local.
Finland customer service
Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:
Phone: +358 300 871 160 (€1.70/answered call + local network charge)
Please note that a local network fee is also charged by minute during the waiting time and during the call.
- In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
- In English: 24h
Traffic or payment disruption situations and special assistance services:
Phone: +358 9 818 0800 (local network charge)
Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.
- In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
- In English: 24h
Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:
Phone: +358 300871161 (€1.70/answered call + local network charge)
Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.
Mon–Fri 8 a.m.–6 p.m.
Customer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLAND
Privacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400 (local network charge / mobile call charge)
Open: Mon–Fri 9 a.m.–1 p.m. Closed on public holidays.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: 0900 109 09 09 (from 20 SEK/min + local network charge, calls from Sweden)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.