To have points registered, members must give their membership number when making a reservation and present their membership card when checking in or using the services of Finnair Plus partners.
The basic unit of the Finnair Plus program is the point. For scheduled flights (AY0001–AY2000, AY3101–AY3300 and AY7001-AY7500), Finnair specifies the basis of the number of award points granted as either 1) the region where the passenger is flying to and the ticket type, 2) the distance between the origin and the destination in kilometres and the booking class, or 3) the minimum number of points (the booking class affects the minimum number of points) as stated in the program. For Finnair charter flights (AY2001–AY2500) departing from Finland, points are granted in accordance with a separate table. Points for nonstop and indirect scheduled flights are granted on the basis of the origin and destination stated on the ticket. If there is a change of aircraft during the trip and the flight number changes, points are granted on the basis of the different legs of the flight. For other services, the number of points is based on separate agreements. Finnair Plus points are added to the account in about 1-4 weeks.
In addition to award points, members can also earn tier points and qualifying flights. Tier points are granted for Finnair and other oneworld airlines' scheduled flights, and they enable the member to move up through the tiers of the Finnair Plus program. Qualifying flights can only be flights from which tier points are granted.
Finnair Plus points can be collected only after membership begins. The points granted are personal and have no monetary redemption value. They are collected only by members who fly or use the services of Finnair Plus partners for which points are granted. Persons paying for a trip or service are not eligible for points unless they use the service themselves. Collected points can be transferred between the accounts of Finnair Plus members. The transfer of points is carried out either by logging in to the Finnair Plus online service or at the Finnair Plus Service Center. Points cannot be transferred to a Junior member’s account. A service fee will be added to all point transfers. Points can be collected in only one bonus program at a time and cannot be transferred from a Finnair Plus account to another bonus program or vice versa unless otherwise stated.
Points are valid for 18 months from the latest point activity date (earning or using points). Each activity will pass on the validity date for all the award points for 18 months. Unused award points will expire and get cancelled automatically if there is no point activity within an 18-month period. The expiration date can be found on the members Finnair Plus account on the Internet. Finnair is not obliged to remind members of points due to expire separately. Transferring points between accounts do not affect the point expiry date.
Points are not granted for flights or services from which members obtain benefit through some other award system. The same applies to free, contract, award, barter, Finnair Plus Money+Points offers or travel industry discount fare tickets. Also, these flights will not count towards the next Finnair Plus tier. No points are granted for the flight tickets of children under the age of two, who do not have a seat of their own.
Points can be registered retroactively only against the documents listed below:
- For flights: a copy of the flight ticket and of the boarding pass.
- For e-tickets: the itinerary/receipt. A boarding pass stub alone is not sufficient.
- For hotels: a copy of the invoice.
- For car rentals: a copy of the rental agreement.
- Other services: copy of the invoice or receipt
- Transactions older than six (6) months will not be registered retroactively. Please note: points can be granted retroactively from one (1) to six (6) months following the transaction, depending on the cooperation partner.
Please note that we will not return the documents.
Please note that certain cooperation partners do not grant points retroactively.
Companies participating in the Finnair Plus program reserve the right not to grant any points for the services that they offer or to grant only some of the points normally granted. Some partners do not grant any points at all. More detailed information about restrictions of this kind or about changes made in them is available on the Finnair Internet pages and from the Finnair Plus Service Center.
3.8 Collecting points from flights
Members can collect Finnair Plus points after they have become members. However, points for one round-trip Finnair flight (the airline code AY must appear as ‘CARRIER’) submitted with the membership application can be approved retroactively, provided that the flight was not made more than six months before application. Such points are not counted toward advancement to different Finnair Plus tiers.
Points are granted for all scheduled Finnair (AY) flights for which the official published fare has been paid. The Finnair carrier code (AY) must appear on the ticket as ‘CARRIER’. Points are granted for Finnair charter flights originating in Finland in accordance with a separate table. Finnair reserves the right to designate the scheduled flights and fare and ticket types included in the Finnair Plus program at any time.
Points are also granted for the flights of any partner airlines provided that the carrier code of the partner appears on the ticket as ‘MARKETING CARRIER’ and the flight is made on an aircraft of the partner. Points collected from partners do not count toward different Finnair Plus tiers unless stated otherwise.
On scheduled flights, points will accumulate in accordance with regions or separately defined multipliers depending on the travel class. The points granted depend on the booking class and the fare or ticket type paid by the passenger for it. Changes affected by the carrier in the booking/travel class neither increase nor decrease the points granted. Finnair reserves the right to grant points in accordance with the defined multipliers depending on the booking class and fare or ticket type. More information can be found in the point tables on our Internet pages.
Points are granted for Finnair flights cancelled or delayed for technical reasons (including reroutings made for the above-mentioned reasons) provided that the member has a ticket (AY code on the ticket) and a confirmed seat for the flight in question. In the event of force majeure, such as cancellation of a flight due to weather conditions or for other reasons beyond the control of Finnair, no points are granted. Neither are points granted when a rerouting has occurred due to force majeure or for other reasons beyond the control of Finnair. If a Finnair flight is delayed (due to force majeure or another reason) and if a member, therefore, misses a flight operated by a Finnair partner, no points are granted to the member for the partner airline’s flight.
If the flight is operated by an airline other than Finnair, no points are granted for a flight cancelled or delayed for a technical reason (including reroutings made for the above-mentioned reasons). Neither are points granted if the flight is delayed or cancelled due to force majeure or for other reasons beyond the control of the a partner. Neither are points granted when a rerouting has occurred in the event of force majeure or for other reasons beyond the control of a partner. Changes made in these flights, such as reroutings or cancellations of flights, do not make the members eligible for Finnair Plus points under any circumstances.
Points for flights made are registered in a Finnair Plus account only on the basis of tickets used. Points are not granted for expired, redeemed, unused, or cancelled tickets or for tickets changed to an airline not participating in this bonus program. Points granted for approved tickets are registered after the flight if members give their Finnair Plus membership number when booking their ticket or checking in. Membership numbers are entered in the reservation system. If the membership number is given when the booking is made or when checking in, the points are registered within 1 to 4 weeks after the flight. For Finnair charter flights, Finnair Plus membership cards should be presented at check-in in Finland.
3.15 Collecting points for the services of other partners
Finnair has agreed with the partners referred to on the Finnair Plus Internet pages concerning cooperation with the Finnair Plus program. Information on the collection of points is available from the website or the Finnair Plus Service Center. Finnair is not responsible for any misprints in these rules. The right to make changes is reserved. Finnair Plus members cannot demand credit for points or awards if the cooperation agreement has changed in this respect.
For car rental, a separately agreed number of points is awarded each time a car is rented in accordance with the terms set by the car rental company. To ensure that points are granted, members must present their Finnair Plus cards when they rent a car. Points are granted retroactively in accordance with section 3.6 only for car rental agreements made no more than six (6) months before.
At partner hotels, a separately agreed number of points is collected per overnight or stay. The membership card must be presented at check-in to ensure that the points are credited to the account. If two members share one hotel room, points are granted to only one of them. Points can be granted only once for one hotel room per night or per stay. Points are granted retroactively only for hotel invoices made no more than six (6) months before.
In the manner agreed, Finnair and its finance company partners grant Finnair Plus points for purchases made with a Finnair Plus MasterCard and Finnair Plus Visa. By using these cards as a charge or credit card in payment of products and services, Finnair Plus points accumulate in the account of the principal holder of the card. Points do not accumulate from cash withdrawals or from invoices paid from the credit account or from account transfers. Points accumulated do not contribute to the member’s tier point balance.
Finnair Plus points are accrued from services provided by other cooperation partners as separately agreed. Some restrictions may apply to the granting of points retrospectively.