Due to the heightened safety situation in the Middle East, we are suspending flights to Doha and cancelling all flights from June 19 to June 23, 2025, as well as flight AY1982 on June 24, 2025. Safety is always our priority. We closely follow the authorities' recommendations and regularly assess any factors that could affect our flights.

We will update any new information on this page. We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey.

If your flight is cancelled, we will take care of your travel plan. We will rebook you on the best available alternative flight(s) and contact you personally. You will first receive a message about the cancellation, followed by another message with your new flight details. Please note that the availability of alternative flights is limited, so rebooking takes longer than usual. Thank you for your patience. Please read the further instructions below.

How do I know if my flight is disrupted?

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app.

Your options if your flight is cancelled

If you have received a message of a flight cancellation, these are your options:

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best available alternative flight(s). The SMS includes your new flight details, while the email provides more detailed instructions. You can see your new travel plan also in Manage booking. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual.

• Change your journey: You can make changes to your journey once, free of charge, by contacting our  customer service. If the rebooking we’ve offered doesn’t suit you, you can also find another Finnair flight and change your travel date free of charge within +/-14 days of the original date via Manage booking. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly.

• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer.

• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund.

Accommodation

If your journey has already started and you need hotel accommodation due to a flight rebooked by us, we will provide it for you. You can book accommodation at Helsinki Airport and many other destinations using our online tool. If you are eligible, you will receive a personal booking link via SMS and/or email no later than your new departure date. Use the link in the message to book your hotel and find information about meals. If you don't receive the link, please contact our ground crew at the airport.

If we are unable to arrange accommodation for you, and you cannot use our online tool or are not at the airport, you may book accommodation yourself. In that case, please keep the receipts and apply for compensation for reasonable hotel and ground transportation costs afterwards.

Contacting our customer service

If you booked your ticket through Finnair, our customer service is working hard to assist you during this exceptional situation. You can also contact us via chat on our website or in Finnair app. For tickets purchased via other service providers, such as travel agencies, please contact the ticket issuer directly for changes or cancellations. We are sorry that our customer service may be busier than usual at times.

You can check your passenger rights here.