Travel updates

27 March 2020

We operate repatriation flights in co-operation with Foreign Ministry of Finland to bring Finns home from their destinations.

We operate the following flights to Helsinki:

• Helsinki- Havana (AY027) on 30 March 2020 at 5.50pm local time
• Havana-Helsinki (AY028) on 31 March 2020 at 00.45am local time

You can purchase your ticket through our booking engine. For these flights, we accept Finns and other nationals who are returning to their home countries via Finland, as long as there are no travel restrictions in the destination countries in question.

Due to current border restrictions in Cuba, only Cuban citizens with permanent residence in Cuba will be allowed to enter the country under a regime of quarantine. Foreign tourists are not allowed to enter the country.

Please note that catering on these flights is limited. We recommend you take some snacks with you, especially if you have a special diet.

26 March 2020, last updated 27 March 2020

Travelling to/from Uusimaa in Finland will be restricted from 27 March to 19 April, 2020. We continue to operate domestic flights in Finland with restrictions to ensure important flight connections in Finland. Below you’ll find instructions for what to do, if you have a domestic flight during the time of travel restrictions. We are sorry for any inconvenience this situation may cause you.

IF YOU HAVE A DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL BUT DON’T WANT TO TRAVEL OR IF YOU HAVE A FLIGHT FROM HELSINKI AIRPORT ON 27 MARCH – 19 APRIL AND YOU WOULD ARRIVE THE AIRPORT OUTSIDE UUSIMAA WITH A DOMESTIC FLIGHT OR WITH ANOTHER MODE OF TRANSPORT

• You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• You can cancel your booking at Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.

IF YOUR DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL IS CANCELLED

• You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service or your travel agent. Please make the change before the departure of your original flight. You need to select new dates for your travel when making the change. 
• You can apply for a refund for the unused part of your flight ticket just by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
• If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following.

• If you have a flight within 7 days, please contact us as soon as possible.
• If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.

You can see your passenger rights here.

You can read more about the travel restrictions here.

16 March 2020, last updated 26 March 2020

If you’ve booked a flight for 16 March - 30 June 2020, please read below instructions for what you can do now. Our customer service is currently heavily congested – if your flight departure is over 7 days from now, please contact us closer to your flight.

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions for travelling. We are now making substantial adjustments to our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We start transitioning to the limited network immediately and will cancel several flights already from 16-31 March. We will cancel flights from our systems gradually, and at this stage, we are cancelling flights until the end of June.

Check the list of so far cancelled flights here. The list was last updated on 24 March at 2pm and includes also already earlier, before 16 March cancelled routes.

You’ll see the list of flights to be operated in April-June here. We will operate only the routes listed below. Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities. If the situation improves, we will do our best to add flights and routes to our traffic plan. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more.

• Domestic Finland: Kuopio, Mariehamn, Oulu, Rovaniemi 
• Europe: Amsterdam, Berlin, Brussels, Frankfurt, London, Munich, Paris, Stockholm, Zürich. We will also fly to Copenhagen, Moscow, Oslo, St Petersburg and Tallinn once the travel restrictions to these destinations are lifted.  
• Intercontinental flights: Tokyo from 3 May 2020 onwards

You can check the up-to-date flight information for the upcoming few days here.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page. 

DO THIS IF YOU HAVE A BOOKING FOR 16 MARCH - 30 JUNE

When your flight is cancelled

We are now cancelling flights from 16 March - 30 June from our systems, and you can check the list of cancelled flights here. When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights from our systems and send the cancellation messages gradually. This means it will take some time, even several weeks before you receive the message about your cancelled flight.

• Please go to Manage booking and check that we have your current contact information so that we can reach you if your flight is cancelled. 
• You can change your travel dates until 30 November 2020 without a change fee. If you haven’t received a message about a flight cancellation, you can go to Manage booking to change your travel dates yourself. After receiving the cancellation message, our customer service can change the travel dates for you. You can change your travel dates if
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• You can apply for a refund for the unused part of your flight ticket just by filling in this online form, if your flight is on the cancelled flights list or you have received a cancellation message. When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
• If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

When your flight is operated

• You can check our traffic plan and flight schedules for 1 April – 30 June here.
• You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
  • You made your booking latest on 30 April 2020.
  • Your original travel date is latest on 30 November 2020.
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• Please note that if we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 

CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

• If you have a flight within 7 days, please contact us as soon as possible.
• If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.

TRAVEL EXTRAS

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.

25 March 2020

We operate three repatriation flights in co-operation with Foreign Ministry of Finland to bring Finns home from their destinations.

We operate the following flights to Helsinki:

• Pafos, Cyprus - Helsinki (AY7054) on 27 March at 1.15pm local time
• Faro, Portugal - Helsinki on (AY7052) March at 12.00 noon local time
• Funchal, Madeira, Portugal - Helsinki (AY1732) on 27 March at 4.40pm local time

You can purchase your ticket through our booking engine. For these flights, we accept Finns and other nationals who are returning to their home countries via Finland, as long as there are no travel restrictions in the destination countries in question.

Please note that catering on these flights is limited. We recommend you take some snacks with you, especially if you have a special diet.

23 March 2020, last updated 24 March 2020

We will cancel several flights this week to/from Kittilä, Kuusamo and Ivalo. We will fly some flights to Kuusamo, Ivalo and Kittilä until Sunday to bring customers home.

Flights to/from Kittilä, Kuusamo and Ivalo are cancelled from Monday 30 March onwards. We recommend customers who are returning home to book or transfer their flights to these existing flights.

Rovaniemi will be in the traffic plan after Sunday. It is also included in our traffic plan from 1 April onwards.

Customers will be notified about a change in their flight reservation by email or SMS message. If any of the flights in your booking has been cancelled, you can apply for a refund for the unused part of your flight ticket and the purchased travel extras by filling in this online form. If the flight is not cancelled but you do not wish to travel, you can change your travel on Manage booking to travel until 30 November 2020.

The cancelled flights are: 
24 and 25 March 2020

• AY605/606 Helsinki-Ivalo–Helsinki

25 March 2020

• AY577/AY578 Helsinki-Kittilä-Helsinki 

Between 26 and 29 March 2020 

• AY573/AY574, AY7011/7021, AY7013/600 Helsinki-Kittilä-Helsinki

Other flights will be flown as triangle flights between Helsinki, Kittilä and Ivalo. 

We have also cancelled following flights:
24 March, 26 March and 28 March 2020

• AY485/AY486 Helsinki-Kuusamo-Helsinki

28 March and 29 March 2020

• AY497/AY498 Helsinki-Kuusamo-Helsinki

29 March 2020

• AY487/AY488 Helsinki-Kuusamo-Helsinki

You can choose from the following options if your flight is cancelled:

• You can postpone your travel until 30 November, 2020 with no extra cost. During the time when your flight has not been cancelled from the booking, you can go to Manage booking to change your travel date yourself. After the flight is cancelled from our system, you can change your travel dates by contacting our customer service.
• You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.
• We do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.
 

20 March 2020, last updated 23 March 2020

We know that many of our customers are worried if they can get back home due to the coronavirus situation. We do our best to carry you home from your destination in this difficult situation and therefore we have added flights from Malaga to Finland. We have also added flights from Tenerife, Gran Canary and Antalya to Finland for next Tuesday. Also, in April-June we continue to fly some routes provided that there will not be further travel restrictions from the authorities, see our traffic plan here.

THIS IS WHAT YOU CAN DO

• If you already have a booking for a Finnair flight and would like to change your travel dates, we recommend you to do it primarily through Manage booking where you can see which flights still have available seats.
• If you have a booking for flights from Malaga to Helsinki between 23-29 March, we’ll reroute you automatically to an earlier flight. You’ll find your new travel plan and other possible flight options in Manage booking after the rerouting is ready. Also, you’ll receive an SMS and/or email with your new flight details. If you don’t want to take an earlier flight, you can change your travel dates in Manage booking until 30 November, 2020 or cancel your reservation in Manage booking and then apply for a full refund for your unused flight ticket by filling this form.
• If you are travelling with your pet, we’ve added availability for our flights from Malaga. Please contact our customer service to confirm your pet travelling.
• If you haven’t purchased your ticket yet, you can check availability and purchase a ticket here.

Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

• If you have a flight within three days, please contact us as soon as possible. 
• If your flight departs in over three days, please contact us closer to the departure.  

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further. If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund.

You can see your passenger rights here.

18 March 2020

The Finnish authorities will tighten border controls in Finland between 19 March and 13 April 2020. In practice, this includes the following:

• Border controls will be reinstated on all intra-Schengen routes
• Helsinki Airport, as well as airports of Turku and Mariehamn, will be kept open for returning customers and cargo flights. All other airports will be closed from international traffic.
• Foreigners who are currently in Finland are allowed to exit the country
• Finnish nationals are recommended not to travel abroad. Nationals and residents returning to Finland are asked to stay in quarantine at home for 14 days
• Your travel documents will be checked on all Finnair flights to or via Helsinki

You are allowed to enter Finland if you are:

• A national of Finland
• A family member of a national of Finland (provided that you are entitled to enter and stay in Finland)
• Holder of a valid Finnish residence permit
• EU national who is registered as staying in Finland 

As an EU national and a holder of EU issued residence permit, you are allowed to return to your EU country of residence via Finland. However, if you show any signs of illness, your entry may be denied.

Non-EU nationals who are leaving the Schengen area via Finland can return to their country of residence via Finland, e.g. Japanese nationals travelling from Paris to Tokyo via Helsinki.

Travel from a non-Schengen country to another non-Schengen country is allowed via Helsinki. However, you should be travelling to your country of residence and remain in the non-Schengen transit area of Helsinki Airport. You must be eligible to enter your destination, taking into consideration any possible coronavirus related restrictions of the destination.

Some exceptions to the above restrictions may be granted for essential work-related travel to e.g. immigration authorities, health professionals, transportation sector and diplomats, but we are still waiting for further details on the exceptions from the Finnish authorities.

14 March 2020, last updated 19 March 2020
  
The safety and wellbeing of our customers and crew are a top priority for us. Due to the coronavirus situation, we are making changes to our in-flight services on all routes gradually as of 13 March to reduce direct contact between our customers and crew. There are also changes in the airport services at Helsinki Airport, and we will close our lounges at Helsinki Airport for the time being.

Changes in in-flight meal and beverage service

Nordics, Baltic countries, Russia and Innsbruck

• In Business Class, we will serve you a water bottle.
• In Economy Class, we will have no meal or beverage service on these flights for the time being. We will serve water on request.

Germany, France, Italy, Great Britain, Spain, Switzerland, Hungary and Czech Republic

• In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
• In Economy Class, we will serve you a water bottle and cookie.
• Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.

Canary Islands, Funchal, Dubai, Hurghada and Alanya

• In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
• In Economy Class, we will serve you a water bottle and sandwich.
• Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.

Intercontinental flights

• In Business Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
• In Economy Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.

 
Duty-free or pre-order shopping will not be available on any flights.
 

Changes in airport services, Finnair lounges will be closed

We are making changes to our airport services to reduce direct contact between our customers and ground crew. This is to ensure the safety and wellbeing of our customers and crew. We ask you to show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach it to your bag yourself.

In addition, we will discontinue the Helsinki Airport Fast Track service and the car service for Finnair Plus Platinum Lumo members as of 1 April, 2020.

We will close our lounges at Helsinki Airport. Finnair Platinum Wing in the non-Schengen side will be closed as of 18 March, and Finnair Business Lounge in the non-Schengen area and Finnair Lounge in the Schengen area will close their doors as of 19 March.

Please note that changes in our partners’ service offering and opening hours of lounges at other airports are also possible due to the coronavirus situation.

9 March 2020

Due to the current outbreak of coronavirus, we want to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make also new bookings during March and April with peace of mind.

You can change your travel date flexibly without a change fee and travel until 30 November, 2020, if

• You made your booking latest on 30 April 2020.
• Your original travel date is latest on 30 November 2020.
• You have a Finnair operated and marketed flight on Finnair ticket.
• There are available seats on your chosen new flight.
• You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.

Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. In case you would like to cancel your booking, refund will be according to the ticket rule.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for refund.

This is how you can change your travel date

• Go to Manage booking and select new available dates for your travel.
• You can also contact our customer service. We are sorry that our customer service is currently congested.
• If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

We are following the situation closely and will update any new information on this page. We are sorry for any inconvenience this situation causes you.

You can check your passenger rights here.

6 March 2020

We currently have delays in handling refund applications due to high coronavirus related refund application volumes.

Our average handling time is approximately one month. We’ll inform you via email after your refund application is processed.

We are very sorry for the inconvenience this may cause you and are working hard to shorten the handling time.

7 February 2020, last updated 14 February 2020

Due to the current outbreak of coronavirus, there are entry and transit restrictions in place in many countries.

We recommend that you visit the International Air Transport Association's (IATA) website for more information, or alternatively contact the embassies of the countries to/via which you plan to travel, especially if you have visited China in the last 14 days, or travel on a Chinese passport.

Limitations in Finnair app check-in

Due to coronavirus related travel restrictions to some of our destinations, there are limitations in Finnair app check-in currently. Please complete your check-in on our website, if you can’t complete it in Finnair app.