Travelling with a wheelchair or other mobility aid | Finnair Japan

Travelling with a wheelchair or other mobility aid

We carry your wheelchair and other mobility aid, such as a walker or a shower chair, at no extra cost as long as there is room for it in the aircraft hold.

You may bring necessary assistive devices or mobility aids, such as personal oxygen concentrators (POC), apnea breathing devices (CPAP), canes or elbow crutches, into the cabin with you in addition to the carry-on baggage allowance included in your ticket. However, it's important to note that this allowance is only meant for the assistive device and does not extend to additional baggage. 

Below you’ll find a quick checklist on the most important things to know when travelling with a wheelchair or other mobility aid.

Before your travel

Please let us know about your wheelchair (or other mobility aid) and your need for assistance service at least 48 hours before departure. You can inform us when buying your flight ticket or when booking the assistance service using the special assistance form or through our customer service. You can now check the status of your request regarding wheelchair-related services in Manage booking.  

You can carry both electric and manual wheelchairs on our flights. We handle your mobility aid very delicately during your journey.

Please note that it depends on the aircraft type if the wheelchair will fit in the aircraft hold. You can check the aircraft type of your flight when making the reservation on our website or later through Manage booking or Finnair app. Our customer service is happy to help you if you have any further questions or concerns regarding this.

If your wheelchair or mobility aid has a removable battery, please detach it before the flight. Lithium batteries can be carried with limitations. The capacity of the battery removed from the mobility aid cannot exceed 300 watt-hours. If you have two batteries, the capacity of each battery cannot exceed 160 watt-hours. You can read more about the restrictions here.

There are wheelchairs at all airports available for use between check-in and boarding the aircraft.

All our long-haul flights operated with Airbus A330-300 and A350-900 aircraft are equipped with a wheelchair for visiting the toilet. An onboard wheelchair is also available on our short-haul flights operated with Airbus A321, A320 and A319 aircraft but only on request. You can request the onboard wheelchair (WCOB) for your flight via the special assistance form by using the “Additional information” field. Please contact our customer service for more information. 

Do you wish to have assistance at the airport? Find out more about our assistance service.

Advance information about your wheelchair

We ask you to provide the below listed details to us in advance. In this way we can ensure that everything goes smoothly when you travel.

  • Do you have an electric or manual wheelchair?
  • Is your wheelchair foldable?
  • What are the dimensions of the wheelchair when folded, and the weight?
  • Is the power source of your electric wheelchair a dry or wet battery? How can the battery be removed?
  • Are you travelling alone, or will you be accompanied by someone else, such as an assistant?
  • Do you need assistance at the airport to move from check-in to the departure gate?
  • Do you wish for assistance to move from the wheelchair into the aircraft seat?
  • Do you need help for using the stairs?
  • Will you take additional medical or medicinal aids with you?

Maximum wheelchair or mobility aid sizes

Aircraft typeAirbus A319/A320/A321Airbus A330/A350ATR (Norra)Embraer 190 (Norra)
Max. dimensions130 x 130 x 100cm135 x 135 x 150cm150 x 50 x 143cm140 x 70 x 71cm
Max. weight300kg300kg200kg200kg

Upon arrival

At your destination, you will receive your wheelchair either at the aircraft door or in the airport arrivals hall.

If your wheelchair is taken to the arrivals hall, you will be assisted with a wheelchair from the aircraft to the arrivals hall to collect your own wheelchair.

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