Business Class upgrade terms and conditions

Included in the Business Class upgrade fee

• Seat in Business Class
• Business Class check-in
• Priority security at Helsinki Airport and other selected airports
• Finnair lounge services at the departure airport of the upgraded flight
• One extra piece of checked baggage (max. 32 kg)
  • The increased baggage allowance applies to the whole journey from origin to destination in one direction, even if the upgrade is purchased for only one leg of the journey, as long as all flights are scheduled flights marketed by Finnair and operated by Finnair or Norra 
    • Example: Paris–Helsinki–Beijing–Helsinki–Paris, all flights marketed and operated by Finnair. Upgrade purchased for Helsinki–Beijing route: the increased baggage allowance applies to the outbound segments Paris–Helsinki and Helsinki–Beijing
  • If the journey from origin to destination consists of one or more flights operated by an airline other than Finnair, the Business Class baggage allowance does not apply to the flight(s) operated by the other airline
    • Example: Helsinki–London–New York, Helsinki–London is operated by Finnair, London–New York is operated by British Airways. Upgrade purchased for Helsinki–London route: the increased baggage allowance applies to the Helsinki–London segment only. The increased baggage allowance does not apply to the London–New York segment as that route is operated by an airline other than Finnair.
• Business Class meal and beverages
• Internet access for one hour on intercontinental flights and 30 minutes of the Browse package on flights within Europe and the Middle East. Finnair Plus Gold, Platinum and Platinum Lumo members may have their extra benefit, please see the Finnair Plus benefits.

Please note:

• Finnair Plus points are awarded according to the original Economy Class ticket.
• All airport services that are included in the Business Class ticket may not always be available due to flight schedules, airport limitations or other irregularities.
• Ancillary services that have been purchased for the original Economy Class ticket in advance through Finnair will automatically be refunded within 10 business days, excluding pre-ordered treats such as champagne and chocolate, which we will still deliver to the upgraded flight, and internet access. These can be refunded upon request. Finnair will contact you for the refund in case you have paid with online banking.
  • Exception: you are not entitled to a refund if the service in question is included in your original Economy Class fare type, such as Economy PRO fare type.
  • For the refund of prepaid extra baggage on connecting flights on Finnair, only the portion of the extra baggage fee for the upgraded flight will be refunded. The amount of refund will be calculated based on the flight distance of the upgraded segment in proportion to the whole trip. 
    • Example: if you have purchased extra baggage for the itinerary Paris–Helsinki–Beijing and later purchase a Business Class upgrade for only the Paris–Helsinki segment, you will be refunded approximately 23% of the original extra baggage fee from Paris to Beijing.

Business Class upgrades with money

• You can purchase Business Class upgrades 59 days prior to departure at the earliest on our website or through the Finnair App, if there is upgrade availability with money.
• The upgrade availability and upgrade price may vary at different times prior to departure.

Business Class upgrades with Finnair Plus points and upgrade benefits

• All Finnair Plus members can waitlist for an upgrade 360 days to 40 hours prior to departure.
• For Finnair Plus Silver and Basic members, confirmed upgrades are available at the earliest 59 days before the flight departure if there is upgrade availability with points and upgrade benefits.
• Finnair Plus Platinum Lumo, Platinum and Gold members will be able to redeem confirmed upgrades up to 360 days prior to departure if there is upgrade availability with points and upgrade benefits.
• The corresponding number of Finnair Plus points or upgrade benefits will be deducted from the account when requesting a confirmed or waitlisted upgrade.
• Finnair will start confirming waitlisted upgrades 59 days before the flight departure, depending on upgrade availability with points and upgrade benefits.
• Waitlisted upgrades will be confirmed at the latest 37 hours prior to departure if there is availability. Finnair will send an email notification about the waitlist situation at the latest 37 hours prior to departure.
• If the waitlisted upgrade is not confirmed at the latest 37 hours prior to departure, the Finnair Plus points and/or upgrade benefits will be refunded within 24 hours. Please note that the upgrade benefits’ expiration date will stay the same after the refund and the upgrade benefits will not be refunded if the expiration date has passed.
• Business Class upgrades are only available for scheduled Finnair flights (AY code on the ticket and the flight is operated by Finnair). The upgrade can be redeemed online or through the Finnair App, if the ticket number starts with 105.
• If the itinerary includes connecting flights and the long-haul flight is upgraded using Finnair Plus points, the connecting European flight can be upgraded free of charge if there is availability.
• Business Class upgrades with points are not available for award flights or tickets purchased from Money+Points offers.
• Business Class upgrades can only be requested after the Economy Class reservation has been confirmed and the flight ticket has been issued.

Changes and cancellations

If your flight has been cancelled due to Finnair

If your flight is cancelled, Finnair will reroute your flight:

• If the rerouted flight is operated by Finnair, you will be rebooked to Business Class based on availability
• If the rerouted flight is operated by an airline other than Finnair, you will be rebooked to Economy Class

If there is no Business Class availability due to the rerouting, the following refund policy applies:

• Money: full refund of the Business Class upgrade fee
• Finnair Plus points and/or upgrade benefits: full refund of points and/or upgrade benefits used for the Business Class upgrade

In case your travel class is downgraded, you can apply for a refund using the refund form or contacting Finnair customer care.

Cancelling or changing your flight

a) Cancelling your flight

• The original Economy ticket rules apply to an upgraded ticket.
• The following refund policy applies to the Business Class upgrade:
  • Money: full refund of the Business Class upgrade fee if the cancellation is done at least 24 hours prior to flight departure. Note: no refund if the cancellation is done less than 24 hours prior to flight departure.
  • Finnair Plus points and/or upgrade benefits: full refund of points and/or upgrade benefits used for the Business Class upgrade. Note: no refund of points and/or upgrade benefits in the case of a no-show, meaning the passenger did not cancel the flight ticket and did not board the flight.

b) Changing your flight or flight date

• The original Economy Class ticket rules apply to an upgraded ticket. Please contact Finnair customer care to request the change.
  • Flights operated by Finnair: Finnair will upgrade you to Business Class, if there is Business Class availability, and if the same booking class is available. Otherwise refund applies according to the refund policy.
  • Flights operated by an airline other than Finnair: new flight will be in Economy Class. Refund applies according to the refund policy.

General terms & conditions